Problem Solver
www.GEAppliances.com
Problem
Possible Cause
What To Do
Washer won’t operate
Control panel is asleep
•
This is normal. Press
POWER
, the Touch Screen
or any button to activate the control panel.
Washer is unplugged
•
Make sure cord is plugged securely into a working outlet.
Water supply is turned off
•
Turn both hot and cold faucets fully on.
Controls are not set properly
•
Make sure the cycle was set correctly, close the lid and
press
START.
Lid is open—safety feature.
•
Close lid and reset cycle, to the beginning if necessary.
Prevents the washer from filling
and operating when lid is up
Circuit breaker/fuse is
•
Check house circuit breakers/fuses. Replace fuses or
tripped/blown
reset breaker. Washer should have separate outlet.
Electronics need to be reset
•
Unplug washer, wait 2 minutes, plug back in and press
POWER
.
START
was not pressed after a
•
Press
START
.
cycle was set
Extremely low water pressure
•
Press
START
again.
Washer is too cold
•
If the washer has been exposed to temperatures below
freezing for an extended period of time, allow it to warm
up before pressing
POWER
. Otherwise, the display will
not come on.
Water not filling properly
Filter clogged or fill hoses may
•
Make sure that the water valve filters (blue and orange
be kinked
screen must be free of solids) on the unit are not
clogged. Turn off water and check filter by disconnecting
hose at machine. Check that fill hoses are not kinked
or clogged.
Energy efficiency
•
This is an energy efficient washer. As a result, the
temperature settings for this washer may be different
than non-energy efficient washers.
Insufficient water supply
•
Make sure that the water supply is turned on. Make sure
that the water faucets are turned to their completely
open positions.
The washer lid is open
•
The washer lid must be closed for all washer cycle
operations. If the lid is opened during washer
operation, all functions will stop, including water filling.
Incorrect fill hose connection
•
Make sure that the fill hoses connect the hot water
supply to the hot inlet on the washer, and the cold water
supply to the cold inlet on the washer (hot to hot, cold
to cold).
Water fill optimization
•
Water may not cover the top level of the clothes. This is
normal for this high efficiency washer. The water fill is
optimized by the system for best wash performance.
For a complete list of solutions to common washer problems, use the
Troubleshooting Tips feature located by pressing the HELP button
while on the washer Home Screen (see
Using the Troubleshooter
).
If your washer will not operate, check the Problem Solver below:
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