Troubleshooting Tips
Save time and money! Review the charts on these pages
first and you may not need to call for service.
Before you call for service…
Problem
Possible Causes
What To Do
Burners have yellow or
The combustion quality of
• Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal . If burner flames look like
A
, call for
determined visually.
service . Normal burner flames should look like
B
or
C
,
depending on the type of gas you use . With LP gas, some
yellow tipping on outer cones is normal .
A–Yellow flames
B–Yellow tips
C–Soft blue flames
Call for service
on outer cones
Normal for natural
Normal for LP gas gas
Control knobs
Knob isn’t pushed down.
• To turn from the
OFF
position, push the knob down
will not turn
and then turn .
Burners do
Plug on cooktop is not
• Make sure electrical plug is plugged into a live, properly
not light
completely inserted in the
grounded outlet .
electrical outlet.
Gas supply not connected
• See the Installation Instructions that came with your
or turned on.
cooktop .
A fuse in your home may be
• Replace the fuse or reset the circuit breaker .
blown or the circuit breaker
tripped.
Burner parts not replaced
• See the Care and cleaning of the cooktop section .
correctly.
The electrodes under the
• See the Care and cleaning of the cooktop section .
burners are soiled.
The white ceramic electrodes • See the Care and cleaning of the cooktop section .
are not securely seated under
the burners.
Cooktop is locked.
• Unlock the cooktop . See the Using the cooktop
burners
section .
The igniter hole (on some
• See the Care and cleaning of the cooktop section .
models) is plugged.
Ticking sound of
Control knob is still
• Turn the knob out of the
LITE
position to the desired
igniter persists after
in the
LITE
position.
setting .
burner lights
• Turn the burner off and relight . If ticking is still
present, call for service .
Burner flames very
Improper air to gas ratio.
• If cooktop is connected to LP gas, check all steps
large or yellow
in the Installation Instructions that came with
your cooktop .
Cooktop makes sound
The cooktop is locked
• Turn the control lock knob to
UNLOCKED
.
when a control knob
(on some models).
is turned on
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Summary of Contents for CGP350SETSS
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