Before you call for service…
Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.
Normal Operating Sounds
You may hear a pinging noise caused by
water being picked up and thrown against the
condenser on rainy days or when the humidity
is high. This design feature helps remove
moisture and improve efficiency.
You may hear the thermostat click when the
compressor cycles on and off.
Water will collect in the base pan during high
humidity or on rainy days. The water may
overflow and drip from the outdoor side of
the unit.
The fan may run even when the compressor
does not.
Problem
Possible Causes
What To Do
Air conditioner
The air conditioner
• Make sure the air conditioner plug is pushed completely
does not start
is unplugged.
into the outlet.
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• Check the house fuse/circuit breaker box and replace
breaker is tripped.
the fuse or reset the breaker.
Power failure.
• If power failure occurs, turn the air conditioner
OFF.
When
power is restored, wait 3 minutes to restart the air conditioner
to prevent tripping of the compressor overload.
The current interrupter
•
Press
the
RESET
button located on the power cord plug.
device is tripped.
•
If
the
RESET
button will not stay engaged, discontinue use
of the air conditioner and contact a qualified service
technician.
Air conditioner does
Airflow is restricted.
• Make sure there are no curtains, blinds or furniture blocking
not cool or heat (some
the front of the air conditioner.
models) as it should
The temp control may
•
In
COOL
mode or
HEAT
mode (some models), press the
not be set correctly.
DECREASE
– pad.
The air filter is dirty.
• Clean the filter at least every 30 days.
See
the
Operating Instructions
section.
The room may have been hot.
• When the air conditioner is first turned on, you need
to allow time for the room to cool down.
Cold air is escaping.
• Check for open furnace registers and cold air returns.
• Make sure the air conditioner’s vent is in the closed position.
Cooling coils have iced up.
•
See
“Air conditioner freezing up”
below.
Air conditioner
Ice blocks the airflow
• Set the controls at
HIGH FAN
or
HIGH COOL
and set the
freezing up
and stops the air conditioner
thermostat to a higher temperature to allow the ice to melt.
from cooling the room.
• Check filter for cleanliness.
The remote control is
The batteries are inserted
• Check the position of the batteries. They should be
not working
incorrectly.
inserted
correctly.
The batteries may be dead.
• Replace the batteries.
Water drips outside
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• This is normal.
Water drips indoors
The air conditioner is not
• For proper water disposal, make sure the air conditioner
tilted to the outside.
case is level or slants slightly from the case front to the rear.
Water collects in
Moisture removed from air
• This is normal for a short period in areas with little
base pan
and drains into base pan.
humidity; normal for a longer period in very humid areas.
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