Consumer Support
Troubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
15
Problem
Possible Causes
What To Do
Air conditioner
The air conditioner
•
Make sure the air conditioner plug is pushed completely
does not start
is unplugged.
into the outlet.
The fuse is blown/circuit
•
Check the house fuse/circuit breaker box and replace
breaker is tripped.
the fuse or reset the breaker.
Power failure.
•
If power failure occurs, turn the air conditioner
OFF
.
When power is restored, wait 3 minutes to restart the
air conditioner to prevent tripping of the compressor
overload.
Air conditioner does not
Airflow is restricted.
•
Make sure there are no curtains, blinds or furniture
cool as it should
blocking the front of the air conditioner.
The temp control may not
•
On models with touch pads: In
COOL
mode, press the
be set correctly.
DECREASE
▼
pad.
•
On models with control knobs, turn the temperature
knob to a higher number.
The air filter is dirty.
•
Clean the filter at least every 30 days.
See the
Operating Instructions
section.
The room may have been hot.
•
When the air conditioner is first turned on you need to
allow time for the room to cool down.
Cold air is escaping.
•
Check for open furnace floor registers and cold air returns.
•
Set the air conditioner’s vent to the closed position.
Cooling coils have iced up.
•
See “
Air conditioner freezing up
” below.
Air conditioner
Ice blocks the air flow and
•
On models with control knobs, set the mode control at
freezing up
stops the air conditioner
HIGH FAN
or
HIGH COOL
with the temp at
1
or
2
.
from cooling the room.
•
On models with touch pads, set the controls at
HIGH (F3) FAN
or
HIGH (F3) COOL
and set the thermostat
to a higher temperature.
The remote control
The batteries are inserted
•
Check the position of the batteries. They should be
is not working
incorrectly.
inserted in the opposite (+) and (–) direction.
The batteries may be dead.
•
Replace the batteries.
Water drips outside
Excessively hot and
•
This is normal.
humid weather.
Water drips indoors
The air conditioner is not
•
For proper water disposal, make sure the air conditioner
tilted to the outside.
slants slightly from the case front to the rear.
Water collects in
Moisture is removed from
•
This is normal for a short period in areas with little
base pan
indoor air and drains into
humidity; normal for a longer period in very humid areas.
rear of a cabinet where a fan
blows it against the outdoor
condenser coil.
Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart below first
and you may not need to call for service.
