Consumer Support
Troubleshooting Tips
Installation Instructions
Care and Cleaning
Operating Instructions
Safety Instructions
Troubleshooting Tips .
GEAppliances .com
n
You may hear a pinging noise caused by
water being picked up and thrown against the
condenser on rainy days or when the humidity
is high . This design feature helps remove
moisture and improve efficiency .
n
You may hear the thermostat click when the
compressor cycles on and off .
n
Water will collect in the base pan during
high humidity or on rainy days . The water
may overflow and drip from the outdoor side
of the unit .
n
The fan may run even when the compressor
does not .
Normal Operating Sounds
Problem
Possible Causes
What To Do
Air conditioner
The air conditioner
• Make sure the air conditioner plug is pushed
does not start
is unplugged.
completely into the outlet .
The fuse is blown/circuit
• Check the house fuse/circuit breaker box and replace
breaker is tripped.
the fuse or reset the breaker .
Power failure.
•The unit will automatically re-start in the settings last
used after the power is restored .
•There is a protective time delay (approximately
3 minutes) to prevent tripping of the compressor
overload . For this reason, the unit may not start
normal cooling for 3 minutes after it is turned
back on .
The current interrupter
• Press the
RESET
button located on the power cord plug .
device is tripped.
• If the
RESET
button will not stay engaged, discontinue
use of the air conditioner and contact a qualified
service technician .
Air conditioner does
Airflow is restricted.
• Make sure there are no curtains, blinds or furniture
not cool as it should
blocking the front of the air conditioner .
The temp control may
• On models with touch pads: In the
Cool
mode, press the
not be set correctly.
Decrease
▼
pad .
• On models with control knobs, turn the temperature
knob to a higher number .
The air filter is dirty.
• Clean the filter at least every 30 days.
See the Care and Cleaning section .
The room may have been hot.
• When the air conditioner is first turned on, you need
to allow time for the room to cool down .
Cold air is escaping.
• Check for open furnace registers and cold air returns.
Cooling coils have iced up.
• See
“Air conditioner freezing up”
below .
Air conditioner
Ice blocks the air flow
• On models with control knobs, set the mode control at
freezing up
and stops the air conditioner
High Fan
or
High Cool
with the
Temp
at
1
or
2
.
from cooling the room.
• On models with touch pads, set the controls at
High Fan
or
High Cool
and set the thermostat to a higher
temperature .
The remote control
The batteries are inserted
• Check the position of the batteries. They should be
is not working
incorrectly.
inserted in the opposite (+) and (–) direction .
The batteries may be dead.
• Replace the batteries.
Water drips outside
Hot, humid weather.
• This is normal.
Water drips indoors
The air conditioner is not
• For proper water disposal, make sure the air conditioner
tilted to the outside.
slants slightly from the case front to the rear .
Water collects in
Moisture removed from air
• This is normal for a short period in areas with little
base pan
and drains into base pan.
humidity; normal for a longer period in very humid areas .
