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Answering System Display Messages

The following messages show the status of the answering system or help you set up 
and use the system.

0-59

 

Indicates the total number of messages.

CL (blinking)

 

The voice time/day stamp needs to be set.

 

- -

 

Answering system is turned off. 

 

An (blinking)

 

The system is answering a call.

F (blinking)

 

Answering system memory is full.

Six bars (blinking)

 

The system is recording a memo or an announcement.

LA (Line Access)

 

External line remote answering system. 

Handset Sound Signals

Signal 

Meaning

A long warbling tone (with ringer on) 

Signals an incoming call 

Three short beeps (several times) 

Page signal

One beep every 7 seconds 

Low battery warning

Troubleshooting Guide

Telephone Solutions

No dial tone
•  Check or repeat installation steps:
  Make sure the base power cord is connected to a working electrical outlet.
  Make sure the telephone line cord is connected to the base and the wall jack.
•  Connect another phone to the same jack. If it doesn’t work, the problem might be 

your wiring or local service.

•  The handset may be out of range of the base. Move closer to the base.
•  Make sure the battery is properly charged (for 16 hours).
•  Make sure the battery pack (in the handset) is properly installed.
•  The handset should beep when you press the TALK/CALL BACK button, and the 

charge indicator on the base should be lit when the handset rests in the cradle. If 
not, the battery may need to be charged.

•  Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
•  Make sure the handset ringer software switch is set to on.
•  The handset may be out of range of the base. Move closer to the base.
•  You may have too many extension phones on your line. Try unplugging some 

extensions.

•  Check for a dial tone.
You experience static, noise, or fading in and out
•  The handset may be out of range of the base. Move closer to base.
•  Make sure base is not plugged into an electrical outlet with another household 

appliance. If necessary, relocate the base.

•  Charge the battery (for 16 hours).
Unit beeps
•  Clean the charging contacts on the cordless handset and base charge cradle with a 

soft cloth or an eraser.

•  See solutions for “No dial tone ” on previous page.
•  Replace the battery.
Memory dialing doesn’t work
•  Did you program the memory location keys correctly?
•  Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
•  Unplug the power adaptor from the electrical outlet and the back of the base. 

Remove the handset battery. Wait for 30 seconds and plug the power adaptor back 
into the base and electrical outlet. Reconnect the battery and charge for 16 hours.

Caller ID Solutions

No Display
•  Charge the battery (for 16 hours). Or replace the battery.
•  Make sure the unit is connected to a non-switched electrical outlet. Disconnect the 

power adaptor from the base and reconnect it.

Caller ID Error Message
•  The unit displays this message if it detects anything other than valid Caller ID 

information during the silent period after the first ring. This message indicates the 
presence of noise on the line.

No Caller ID
•  You must be subscribed to the standard Name/Number Caller ID service from your 

local telephone company to receive CID information.

Battery

If you experience any of the following problems, even after recharging the battery, you 
may need to replace the battery pack:
•  Short talk time
•  Poor sound quality
•  Limited range
•  Charge indicator fails to turn on

Answering System Solutions

Can’t hear messages, beep, etc.
•  Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
•  Set the time clock. 
Answers on 10th ring
•  Make sure answering system is turned on.
•  Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
•  An extension phone may have been lifted as a message is received.
•  Answering system memory is full. Erase some messages.
•  You may have accidently pressed the play/stop button during playback and stopped 

the message.

Won’t respond to remote commands
•  You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
•  Make sure to enter the correct security code.
•  Did unit hang up? If you take no action for a period of time,  

it automatically hangs up.

Accessory Information

DESCRIPTION 

MODEL NO.

Handset Replacement Battery 

5-2721

AC Power converter 

5-2714

Belt Clip 

5-2717

Headset 

5-2425

Handset charge cradle  

5-2716

To order, call the nearest distributor for your area;

Ontario: (905) 624-8516 

Manitoba: (204) 783-2088

British Columbia: (604) 438-8001  Quebec: (514) 352-9071

A shipping and handling fee will be charged upon ordering.

It is required by law to collect appropriate sales tax for each individual state, 

country, and locality to which the merchandise is being sent. Items are subject to 

availability. 

Causes of Poor Reception

•  Aluminum siding.
•  Foil backing on insulation.
•  Heating ducts and other metal construction that can shield radio signals.
•  You ’re too close to appliances such as microwaves, stoves, computers, etc.
•  Atmospheric conditions, such as strong storms.
•  Base is installed in the basement or lower floor of the house.
•  Base is plugged into AC outlet with other electronic devices.
•  Baby monitor is using the same frequency.
•  Handset battery is low.
•  You’re out of range of the base.

General Product Care

To keep your unit working and looking good, follow these guidelines:
•  Avoid dropping the handset, as well as other rough treatment to the phone.
•  Clean the phone with a soft cloth.
•  Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other 

chemical products to clean the unit. Doing so will damage the finish.

•  Retain the original packaging in case you need to ship the phone at a later date.
•  Periodically clean the charge contacts on the handset and base with a clean pencil 

eraser.

Service

Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient that 
if any manufacturing defect becomes apparent in this product within 1 year  from 
the original date of purchase, it will be replaced free of charge, including return 
transportation.
This warranty does not include damage to the product resulting from accidents, misuse 
or leaking batteries.
Should your product not perform properly during the warranty period, either:
1.  Return it to the selling dealer with proof of purchase for replacement,
   

 

OR

2.  Remove the batteries (where applicable), and pack product complete with 

accessories in the original carton (or equivalent).

  — Mail prepaid (with proof of purchase) and insured to:

       

Thomson Digital Technologies Ltd. 

 

6200 Edwards Boulevard 

 

Mississauga, Ontario 

 

Canada L5T 2V7

The provisions of this written warranty are in addition to and not a modification of or 
subtraction from the statutory warranties and other rights and remedies contained 
in any applicable legislation, and to the extent that any such provisions purport to 
disclaim, exclude or limit any such statutory warranties and other rights and remedies, 
such provisions shall be deemed to be amended to the extent necessary to comply 
therewith.
If you are unable to find a qualified servicer for out of warranty service, you may 
write to:
   

Thomson Digital Technologies Ltd. 

 

c/o Thomson Inc. 

 

P.O. Box 0944 

 

Indianapolis, Indiana, U.S.A., 46206-0944

Attach your sales receipt to this booklet for future reference. This information is 
required if service is needed during the warranty period.
PURCHASE DATE ___________________________________________
NAME OF STORE ______________________________________________  

Summary of Contents for 28112EE3

Page 1: ...ions that should always be followed Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference IMPORTANT Because cordless phones operate on electricity you should have at least one phone in your home that isn t cordless in case the power in your home goes out Before You Begin Parts Checklist for model 28112xx1 Make sure your package includes the items ...

Page 2: ...om the base by pulling the plug out of the back of the unit 2 Press and hold the Page button and while holding the Page button reconnect the power 3 Continue to hold the Page button until the charge in use light flashes rapidly 4 Release the Page button 5 Press and release the page button on the base once All handsets are de registered and HANDSET NEEDS REGISTRATION shows in the display Default Se...

Page 3: ...r has bars Answerer is off d Message counter has an F flashing on the display Memory is full e Message counter has a CL flashing on the display Clock is not set since power up or after power failure f Message counter has six horizontal bars flashing on the display MEMO recording g Message counter has a An flashing on the display Answering incoming calls and recording an incoming call h Message cou...

Page 4: ...ystem is turned on Answering system memory may be full Erase some messages Incoming messages are incomplete An extension phone may have been lifted as a message is received Answering system memory is full Erase some messages You may have accidently pressed the play stop button during playback and stopped the message Won t respond to remote commands You must use a tone dial phone This phone does no...

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