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14

Customer Service

Troubleshooting T

ips

Operating Instructions

Safety Instructions

Installation Instructions

Customer Service

Troubleshooting T

ips

Installation Instructions

Safety Instructions

Operating Instructions

Customer Service

Troubleshooting T

ips

Installation Instructions

Safety Instructions

Operating Instructions

Before you call for service…

Troubleshooting Tips 

Save time and money! Review the chart below first and you may not need to call for service.

Problem

Possible Causes

What To Do

Air conditioner

The air conditioner

Make sure the air conditioner plug is pushed

does not start

is unplugged.

completely into the outlet.

The fuse is blown/circuit

Check the house fuse/circuit breaker box and replace

breaker is tripped.

the fuse or reset the breaker.

Power failure.

If power failure occurs, turn the mode control to 

OFF

.

When power is restored, wait 3 minutes to restart the

air conditioner to prevent tripping of the compressor 

overload.

Air conditioner does

Airflow is restricted.

Make sure there are no curtains, blinds or furniture

not cool as it should

blocking the front of the air conditioner.

The temp control may

Turn the knob to a higher number. The highest setting 

not be set high enough.

provides maximum cooling.

The air filter is dirty.

Clean the filter at least every 30 days.

See the 

Operating Instructions

section.

The room may have been hot.

When the air conditioner is first turned on you need to

allow time for the room to cool down.

Cold air is escaping.

Check for open furnace floor registers and cold 

air returns.

Set the air conditioner’s vent to the closed position.

Cooling coils have iced up.

See freezing up below.

Air conditioner

Ice blocks the air flow

Set the mode control at 

HIGH FAN 

or 

HIGH COOL 

with 

freezing up

and stops the air conditioner

the temp at 

1

or 

2

.

from cooling the room.

Normal Operating Sounds

You may hear a pinging noise caused by water
being picked up and thrown against the
condenser on rainy days or when the humidity is
high. This design feature helps remove moisture
and improve efficiency.

You may hear the thermostat click when the
compressor cycles on and off.

Water will collect in the base pan during
high humidity or on rainy days. The water
may overflow and drip from the outdoor side
of the unit.

The fan may run even when the compressor 
is not.

Summary of Contents for 23-11-2129N-002

Page 1: ...GE Appliances Room Air Conditioners Part No 23 11 2129N 002 Pub No 49 7374 2 CG 12 98 AVM14 AVM15 AVM18 AVM22 AVM24 AVN24 AVP24 Owner s Manual Installation Instructions ...

Page 2: ...rough the Wall 13 Troubleshooting Tips Before You Call For Service 14 Normal Operating Sounds 14 Customer Service Warranty 15 Service Telephone Numbers Back Cover FOR YOUR RECORDS Write the model and serial numbers here You can find them on a label near the air discharge area and or on a label on the side of the air conditioner Staple sales slip or cancelled check here Proof of the original purcha...

Page 3: ...s in the vicinity of this or any other appliance SAFETY PRECAUTIONS 3 Customer Service Troubleshooting Tips Operating Instructions Safety Instructions Installation Instructions Do not under any circumstances cut or remove the third ground prong from the power cord For personal safety this appliance must be properly grounded The power cord of this appliance is equipped with a 3 prong grounding plug...

Page 4: ...rary connection may be made to a properly grounded 2 prong wall outlet by use of a UL listed adapter available at most local hardware stores The larger slot in the adapter must be aligned with the larger slot in the wall outlet to provide proper polarity in the connection of the power cord When disconnecting the power cord from the adapter always hold the adapter in place with one hand while pulli...

Page 5: ...n setting wait at least 3 minutes before switching back to a cool setting Cooling Descriptions For Normal Cooling Select HIGH COOL or MED COOL with the temp control at midpoint For Maximum Cooling Select HIGH COOL with the temp control at the highest number available on your knob For Quieter Nighttime Cooling Select LOW COOL with the temp control at midpoint Temp Controls The temp control is used ...

Page 6: ...r Service Troubleshooting Tips Installation Instructions Safety Instructions Operating Instructions About the controls on the air conditioner Additional controls and important information Air Filter The air filter behind the front grille should be checked and cleaned at least every 30 days or more often if necessary To remove Lift the top of the filter and gently pull it up Clean the filter with w...

Page 7: ...wer cord Do not change the plug on the power cord of this air conditioner Aluminum house wiring may present special problems consult a qualified electrician Before You Begin Some models require 115 120 volt a c 60 Hz grounded outlet protected with a 15 amp time delay fuse or circuit breaker The 3 prong grounding plug minimizes the possibility of electric shock hazard If the wall outlet you plan to...

Page 8: ...ns Operating Instructions Customer Service Troubleshooting Tips Installation Instructions Safety Instructions Operating Instructions Window Installation Instructions Parts Included Case 2 filler panels Window locking bracket 2 sill brackets 2 support brackets Foam top window gasket 5 8 carriage bolts 2 and nuts 2 5 8 machine screws 2 and nuts 2 1 screws 4 3 8 hex head screws 8 5 8 screws 5 ...

Page 9: ...tlet must be within reach of the power cord Window opening dimensions are for a standard double hung window 185 8 min 303 4 to 461 2 with filler panels 263 4 min without filler panels Storm Window Requirements A storm window frame will not allow the air conditioner to tilt towards the outside and will keep it from draining properly To adjust for this attach a piece of wood to the stool WOOD PIECES...

Page 10: ... head screws Remove the Air Conditioner from the Case Remove the air filter Lift the top of the filter and gently pull it up Remove the 2 screws and lift off the front grille Keep these screws to re attach the grille later Remove one screw from each side of the case Keep these ground anti theft screws so they may be replaced at the end of the installation Slide the air conditioner out of the case ...

Page 11: ... and nuts on both sides NOTE When finished use a level to make sure the case tilts to the outside 1 4 minimum This prevents water from entering the room D C B A 6 Install the Case in the Window Open the window and mark the centerline on the stool Carefully place the case in the window and align the center of the bottom tie bar with the centerline on the window stool Do not release your grip on the...

Page 12: ...ach the window locking bracket with a 5 8 screw C B A 7 Install the Window Gasket and Replace the Air Conditioner Cut the foam top window gasket to the window width Stuff the foam between the glass and the window to prevent air and insects from getting into the room Slide the air conditioner into the case and replace the front grille Install the two ground anti theft screws removed at the beginnin...

Page 13: ...ts to install a receptacle Determine the size of wall opening by adding 1 8 to the height and width of the case Measure height from the top of the case to the bottom of the rail Place the case in the wall opening and secure the bottom rail case sides and top with 12 1 long 10 wood screws NOTE Drill pilot holes if necessary for proper installation If the frame is oversized use shims to prevent case...

Page 14: ...ool as it should blocking the front of the air conditioner The temp control may Turn the knob to a higher number The highest setting not be set high enough provides maximum cooling The air filter is dirty Clean the filter at least every 30 days See the Operating Instructions section The room may have been hot When the air conditioner is first turned on you need to allow time for the room to cool d...

Page 15: ...ler or installer You are responsible for providing adequate electrical connecting facilities Failure of the product resulting from modifications to the product or due to unreasonable use including failure to provide reasonable and necessary maintenance In commercial locations labor necessary to move the unit to a location where it is accessible for service by an individual technician Replacement o...

Page 16: ...expires Parts and Accessories 800 626 2002 Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes VISA MasterCard and Discover cards are accepted Instructions contained in this manual cover procedures to be performed by any user Other servicing generally should be referred to qualified service personnel Caution must be exercised since impro...

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