14
PROBLEM
POSSIBLE CAUSE
SURFACE UNITS WILL NOT
• You must use pans which are absolutely flat. If light can be seen between the
MAINTAIN A ROLLING
pan bottom and a straight edge, the surface units will not transfer heat properly.
BOIL OR FRYING RATE
• Pan bottoms should closely match the diameter of the surface unit selected.
IS NOT FAST ENOUGH
COOKTOP FEELS HOT
• The glass cooktop surfaces may seem hotter than you are used to.
This is normal. Make sure flat-bottomed pans are used.
FOODS COOK SLOWLY
• Improper cookware being used. Pan bottoms should be flat, fairly heavy weight
and the same diameter as the surface unit selected.
SURFACE UNITS DO
• Difficulty may be in the main distribution panel of your house, caused by a
NOT WORK PROPERLY
blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the main fuse or
the main circuit breaker, depending on the nature of the power supply. If a
circuit breaker is involved, reset it. If the control box uses fuses, the cooktop
fuse (a cartridge-type) should be changed, BUT ONLY BY SOMEONE
FAMILIAR WITH ELECTRICAL CIRCUITS. If after performing one of these
procedures, the fuse blows or circuit breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
• Cooktop surface unit controls are not properly set, or the wrong control knob
is set for the surface unit you are using.
TINY SCRATCHES
• Incorrect cleaning methods have been used, cookware with rough bottoms
(may appear as cracks)
have been used, or coarse particles (salt or sand) were between the cookware
OR ABRASIONS ON
and the surface of the cooktop. Use recommended cleaning procedures, be sure
RADIANT COOKTOP
cookware bottoms and cookware are clean before use, and use cookware with
GLASS SURFACE
smooth bottoms. Tiny scratches are not removable but will become less visible
in time as a result of cleaning.
METAL MARKINGS
• Do not slide aluminum cookware across the surface. Use recommended
(may appear as scratches)
cleaning procedure to remove marks.
• Incorrect cleaning materials have been used, encrusted boilovers or grease spatters
remain on the surface. Use a razor scraper and recommended cleaning procedure.
DARK STREAKS OR SPECKS
• Use a razor scraper and recommended cleaning procedure.
AREAS OF
• Marks from aluminum and copper pans as well as mineral deposits from water
DISCOLORATION
or food can be removed with the cleaning cream.
ON COOKTOP
HOT SUGAR MIXTURES/
• See the Glass Cooktop Cleaning section.
PLASTIC MELTED TO
THE SURFACE
FREQUENT CYCLING
• Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF RADIANT
SURFACE UNITS
CONTROL KNOB
• When the knob is at the OFF position, it must be pushed in before it can be
WILL NOT TURN
turned. When the knob is at any other position, it can be turned without being
pushed in.
If you need more help…call, toll free:
GE Answer Center
®
800.626.2000
consumer information service
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