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GE Security CyberDome II, User Manual

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CyberDome II

User Manual

44

Troubleshooting

This section provides information to help you diagnose and solve various problems that may arise while 
configuring or using your GE product and offers technical support contacts in case you need assistance.

Common issues

The following are the most common troubleshooting issues and their solutions:

• The camera is displaying abnormal behavior. I have some control of the unit, but the camera is acting 

strangely.

You can perform a restart from the controlling device, as long as you have control. To do the restart, do the 
following:

1. Switch the keypad to the camera site you wish to reset.

2. Press and hold the 

set

 button until 

Enter programming code

 appears.

3. Press 

1

,

 4

,

 7

,

 6 

and 

seq

 on the keypad.

4. You will see 

Reset to Defaults

 appear in the keypad window. Press 

iris +

 to proceed.

Note:  

Despite the term

 Reset to defaults

, this action does not reset any settings on the camera. It will only restart the 

camera, as if you had cycled the power at the camera.

5. Press 3 for camera.

6. You will see 

Reset camera X

? 

Are you sure?

 where X refers to the camera that the keypad was set to 

before entering the 1, 4, 7, 6 and seq menu. Press iris + to proceed.

The camera will reset. If problems persist, check the data communication lines and power to the camera.

Summary of Contents for CyberDome II

Page 1: ...CyberDome II User Manual ...

Page 2: ... use the software or if already installed immediately cease all use of the software and promptly uninstall all components of the software 1 License In this Agreement you the purchaser of the rights granted by this Agreement are referred to as You or Your whether an individual or a business entity of any kind Subject to the terms and conditions of this Agreement GE Security Inc a Delaware corporati...

Page 3: ...e in the sole discretion of GE Security To obtain a repair or replacement of nonconforming Software contact GE Security Customer Service toll free at 888 GESECURity or online at www gesecurity com during the Software Warranty Period Your exclusive remedy under this limited warranty for defective media is replacement of the defective media To receive replacement media under this limited warranty re...

Page 4: ...omplete and exclusive statement of the agreement between you and GE Security and supersedes any proposal or prior agreement oral or written and any other communication relating to the subject matter of this agreement Intended use Use this product only for the purpose it was designed for refer to the data sheet and user documentation For the latest product information contact your local supplier or...

Page 5: ... system menu 5 Setup menus 8 Presets menu 25 Titles areas menu 26 Preset titles 26 Area and titles 27 Current status 31 Tours 33 Preset tours 33 ShadowTour 35 Additional menus 37 Privacy masks 37 System startup 38 Chapter 2 Troubleshooting and support 43 Troubleshooting 44 Common issues 44 Contacting technical support 45 Online publication library 45 Defaults 48 Toxic and hazardous element levels ...

Page 6: ...CyberDome II User Manual vi ...

Page 7: ...ry on page 45 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Emphasis of an instruct...

Page 8: ...CyberDome II User Manual viii ...

Page 9: ...fore you begin using your CyberDome II In this chapter Introduction 2 Accessing programming menus 3 Navigating menus with the keypad 3 Camera system menu 4 Setup menus 7 Presets menu 24 Titles areas menu 25 Current status 30 Tours 31 Additional menus 35 Privacy masks 35 System startup 36 Chapter 1 Programming ...

Page 10: ...ogramming options and screen sequences are illustrated Notations indicate where options may differ among camera models Figure 1 CyberDome II series basic system The CyberDome II series cameras operate using the KTD 405 controller keypad See the KTD 405 KTD 405A Controller Keypad User Manual for a complete description KTD 405 controller keypad Cyberdome II camera ...

Page 11: ...nu option selected use either the joystick or the seq button to pan right to advance You may also be able to press the number associated with your desired menu selection to proceed to highlight that option or the next menu Note When you press the number associated with an option and there is a value to set you will automatically be asked to set that value If there is no value to set when you press...

Page 12: ...you choose overwrite the settings you have chosen not to use Until you decide which settings to use the unit will use the settings stored in the camera Once the settings have been successfully transferred Memory will stop flashing on the monitor The Memory management screen appears after the Version screen in the menu sequence So if the memory message is flashing the menu order will be Product inf...

Page 13: ... number Installation date Video format Protocol Figure 4 Cyberdome screen 1 There are no customizable options on this screen Proceed to the next screen by pressing the fast forward button on the keypad System information The second screen Figure 5 provides information pertaining to the current software hardware and installation information Figure 5 Cyberdome screen 2 ...

Page 14: ...password protection is enabled it will be the first screen you see before any of the information screens Successfully entering the password will take you to the Product information screen Figure 6 Password screen Table 1 Software hardware and installation information Indicator Information D Type and version date for the D processor P Type and version date for the pan processor T Type and version d...

Page 15: ...d button on the keypad Figure 7 Program select menu Setup menus Use the setup menus to restore factory default settings adjust the camera and adjust system settings Previously stored settings in the camera PTZ and housing nonvolatile memory will be erased Clear functions To clear certain settings and information do the following on the Clear memory screen Figure 8 1 Select options 1 2 3 4 5 or 6 t...

Page 16: ... Figure 9 Confirm Note This process may take some time Observe the counter for an indication of the progress Autoslow shutter Enable or disable the autoslow shutter feature Figure 10 to slow down the shutter speed of the camera to see better in dark situations This feature is disabled by default and will not be displayed if the camera does not support autoslow shutter Figure 10 Autoslow shutter No...

Page 17: ...s feature is disabled by default Figure 12 Autoreturn To disable the autoreturn feature select option 1 To automatically return to the home position select option 2 To automatically return to a preset position select option 3 press iris and choose the preset you want to return to To automatically return to a preprogrammed tour select option 4 press iris and choose the preprogrammed tour you want t...

Page 18: ...o increase or decrease the return time for items 2 through 5 in the following increments Increments of fifteen seconds to increase the return time from 15 to 60 seconds Increments of one minute to increase the return time from one to ten minutes Increments of five minutes to increase the return time from ten to 60 minutes ...

Page 19: ...option 2 To enable azimuth indicator to show the pan and tilt coordinates select option 3 To calibrate the indicator do the following 1 Select set north and press iris 2 Move to the desired position for north and press the iris button Press the iris button to cancel To set where on the screen display the indicator displays do the following 1 Select display row and press iris 2 Set the row between ...

Page 20: ... Note This menu will only be present if the camera supports day night switching Figure 14 Day night switch Select option 2 to use the KTD 405 keypad to manually activate the switch Select option 3 to switch based on a sensor in the camera Select option 4 to switch based on a sensor on the PTZ tilt arm If you select the PTZ tilt arm sensor you ll have to indicate at which level you want the switch ...

Page 21: ... 104x Figure 16 Electronic zoom Exposure control This option sets the method the camera uses to adjust to different light levels Figure 17 Figure 17 Exposure control Select option 1 to enable the camera to automatically adjust to different light levels The iris button toggles the electronic shutter and the iris button toggles backlight compensation for image enhancement Select option 2 to allow ma...

Page 22: ...preset location Note This menu will only be present if the camera supports day night switching Figure 18 Image freeze Select option 1 to disable default Select option 2 to enable Lens initialization Set the duration between automatic camera lens initializations Figure 19 During lens initialization the camera zooms in and out to find the optimal home position for the lens If you are running a Shado...

Page 23: ...ess over long runs of coaxial cable Gain increases the video signal s amplitude to increase the brightness of darkened video and to reduce the noise of weakened video Use the joystick to adjust the gain Up increases and down decreases the gain To set the gain value do the following 1 Navigate to Gain 0 31 2 Press iris 3 Use the joystick up to increase the gain and down to decrease the gain Choices...

Page 24: ...shed press iris Note The units of measure used for this feature are in degrees per second Pressure warning Use this feature to enable or disable the pressure warning Figure 22 Note This menu is only enabled when using a CyberDome II camera inside a CyberDome II PressurDome housing Figure 22 Pressure warning If you enable the pressure warning you will be asked to set the level at which the warning ...

Page 25: ... speed Set the speed at which the camera travels between presets Figure 23 This setting is used when calling up presets manually Use the joystick to set the four speed settings slow med fast or max Figure 23 Preset speed Note When using fast and max speeds to move between presets if the presets are close together the camera location may be less accurate when it arrives at the preset location ...

Page 26: ...ng in on objects far from the camera Figure 24 Proportional speed Select option 1 to disable proportional speed Select option 2 to enable proportional speed Quick spin Quick spin Figure 25 automatically rotates the camera 180º when the bottom tilt limit is reached This feature enables tracking of a target passing directly under the camera Figure 25 Quick spin Select option 1 to disable quick spin ...

Page 27: ...enu during live video press the iris button Press iris or move the camera to return the settings to automatic Note When you set the shutter speed to anything other than automatic the setting will override the manual return to autoiris control making the iris always fully automatic Site number display Enable or disable the display of the camera site number in the upper left hand corner of the monit...

Page 28: ...f you want to enable this feature press the set button Press iris to adjust line lock It takes five seconds to upload the synchronization lock page Note If after pressing the set button your menus disappear press the iris button to escape out of this setting The setting will go back to option 2 Select option 2 to set the video signal to the camera s internal crystal Adjusting the vertical phase re...

Page 29: ...play Select option 1 to disable temperature display Select option 2 to enable temperature display showing Fahrenheit Select option 3 to enable temperature display showing Celsius To set the display area do the following 1 Navigate to the fourth option Display Row 2 Press the iris key 3 Use the joystick to navigate to a number between 01 and 011 4 Press the iris to set the row ...

Page 30: ...anual white balance menu Press iris then use the joystick to modify white balance to the desired setting Press iris again to save Up and down adjust the blue level in the picture Left and right adjust the red level in the picture Wide dynamic range WDR Wide dynamic range technology produces high detailed frames by combining two shutter speeds in alternate video fields high normal every 1 60th or 1...

Page 31: ... option 2 for a slow fixed speed Select option 3 for a medium fixed speed Select option 4 for a fast fixed speed Note Variable speed is only available when using the Digiplex protocol connected through the RS 422 connection If you are not using the right protocol or connection the setting will default to medium fast speed Also this feature is not supported by all cameras ...

Page 32: ...ng menu 3 Move the camera to the desired position 4 Press the iris button 5 Enter a three digit number to indicate the preset position 000 to 128 Use a number that is equal to or greater than the lowest unused number indicated on the screen Note Preset numbers 62 and 63 are reserved for autopan limit settings A message displays for two seconds to confirm that the preset position has been stored 6 ...

Page 33: ...I j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Preset titles To assign onscreen titles for any of the 128 preset positions do the following 1 Navigate to the Program select menu Figure 7 on page 7 2 Navigate to option 3 and pan right The Edit titles areas menu displays Figure 35 Figure 35 Edit titles areas menu 3 Navigate to option 1 and pan right The Prese...

Page 34: ... the title move the cursor to the right inside the parentheses Use the joystick to scroll up and down to the desired alphanumeric character 7 When the title is set press the iris button to return to the Preset titles menu 8 Repeat steps 4 through 7 for any additional titles or press iris to return to the Edit Titles Areas menu Area and titles Some CyberDome II models can display a title over a sel...

Page 35: ...enu displays Figure 40 Title entry menu To assign and edit area titles do the following 1 Confirm that the cursor arrow is under the area 2 To move the display location for the title up or down on the screen move the joystick up or down The title cannot be moved left or right 3 To enter or edit the title move the cursor to the right inside the parenthesis 4 Move the joystick up and down to scroll ...

Page 36: ...To move the display location for the title up or down on the screen move the joystick up and down The title cannot be moved from left to right 5 To enter or edit the title move the cursor to the right inside the carets 6 Move the joystick up and down to scroll to the desired alphanumeric character 7 Move the joystick right or left to move to the next character or edit the previous character 8 When...

Page 37: ...he title move the cursor to the right inside the carets 7 Move the joystick up and down to scroll to the desired alphanumeric character 8 Move the joystick right or left to move to the next character or edit the previous character 9 When the title is complete press the iris button to save the title and return to the Tour titles menu 10 Repeat steps 3 through 9 for any additional titles you wish to...

Page 38: ...yberDome II cameras with preset and area features have status menus that show programmed presets and programmed areas by putting an X next to them in the menu The typical Setup status menus are shown in Figure 43 Note If the camera does not support an option it is not displayed on the status page Figure 43 Status menus To page up and down through the menus move the joystick left or right To return...

Page 39: ...sed of a group of preset positions that the operator can program to be linked together in a sequence Each tour consists of a string of up to 64 steps or presets which are programmed by the user 1 Navigate to option 5 on the Program select menu and pan right The PTZ tour programming menu displays Figure 44 Figure 44 PTZ tour programming menu 2 From the PTZ Tour Programming menu select the tour to b...

Page 40: ... ST Step of the preset May have up to 64 presets and must be set for a preset tour POS Preset number assigned to that step of the tour DW Dwell time This is the amount of time that the position is held before moving to the next step of the tour SPD The speed that the camera travels to that preset ZM FZ or ZO FZ freezes the last image while moving to the next preset ZO zooms out first moves to the ...

Page 41: ... To program a new ShadowTour do the following 1 Navigate to option 5 from the Program select menu Figure 7 on page 7 The PTZ tour programming menu displays Figure 44 on page 31 2 Pan right with the joystick to advance to the PTZ tour programming menu that displays ShadowTours Figure 45 on page 32 3 Select the tour to be created 4 Select 1 to select New tour 5 Press iris to start the timer 6 Move t...

Page 42: ...om that breakpoint only the new movements will be saved and all previously saved tour movements will be lost To exit without modifying the tour press iris before moving the joystick 6 When you finish editing press iris to return to the ShadowTour menu 7 Repeat steps 2 through 7 to edit other ShadowTours To delete a ShadowTour do the following 1 Select option 5 from the Program select menu The PTZ ...

Page 43: ...e not implemented in your installation 1 From the Program select menu Figure 7 on page 7 select 6 to go to Additional menus 2 From the Program select menu 2 Figure 47 select 1 The Privacy masks menu displays Figure 48 Figure 48 Privacy mask 3 Select the letter of the mask you want to create or edit A through X 4 Pan right with the joystick to proceed 5 Center the crosshairs on the center of the ar...

Page 44: ...When finished press iris again to set the mask and return to the Privacy masks menu 8 Repeat steps 3 through 7 for additional masks System startup The system startup menu allows you to enable disable and change passwords as well as set the installation date set an action on power up and set position reporting Passwords To change the password from the default of 3477 do the following 1 Select 2 fro...

Page 45: ...menu exits back to the Password protection menu Figure 51 To enable passwords do the following 1 From the Program select menu 2 screen Figure 47 on page 35 select 2 The Password protection menu displays 2 Select 2 You have now enabled passwords which means when you log onto the camera with a controlling device you ll need to enter that password to access any programming To disable passwords do the...

Page 46: ... Once set the installation date can only be cleared by doing a Clear all to reset to factory defaults Power up actions You can set the CyberDome II to do a certain action when it is first powered up To set a power up action do the following 1 From the Program select menu 2 screen Figure 47 on page 35 select 2 The Password protection screen displays Figure 51 on page 37 2 Using the joystick navigat...

Page 47: ...osition reporting You can enable or disable position reporting on your CyberDome II To do so do the following 1 From the Program select menu 2 screen select 2 The Password protection screen displays 2 Using the joystick pan right to proceed past the Password protection screen the Installation date screen and Power on action screen The Position reporting screen displays 3 Press 1 to disable or pres...

Page 48: ...CyberDome II User Manual 40 ...

Page 49: ...ubleshoot problems and contact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 44 Common issues 44 Contacting technical support 45 Online publication library 45 Chapter 2 Troubleshooting and support ...

Page 50: ...o do the restart do the following 1 Switch the keypad to the camera site you wish to reset 2 Press and hold the set button until Enter programming code appears 3 Press 1 4 7 6 and seq on the keypad 4 You will see Reset to Defaults appear in the keypad window Press iris to proceed Note Despite the term Reset to defaults this action does not reset any settings on the camera It will only restart the ...

Page 51: ... library To access the library go to our website at the following location http www gesecurity com In the Customer Support menu select the Resource Library link After you register and log on you may search through our online library for the documentation you need 1 Table 2 Service and support contact information Customer service Technical support Phone Toll free 888 GESECURity 888 437 3287 in the ...

Page 52: ...CyberDome II User Manual 46 ...

Page 53: ...This appendix provides a list of default settings In this appendix Defaults 48 Appendix A Defaults ...

Page 54: ...tch level 5 Electronic zoom 4x Exposure control Manual return to automatic Image freeze Disabled Lens initialization Manual only Lift 0 Gain 0 Max pan speed 120 Max tilt speed 120 Password Protection Disable Position Reporting Disable Power up action Home Pressure warning Disable Preset speed Fast speed Proportional speed Enable Quick spin Enable Shutter speed Automatic Site number display Disable...

Page 55: ...of the homogeneous materials for this part is below the limit require ment in SJ T11363 2006 0 Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this part is below the limit requirement in SJ T11363 2006 Toxic or hazardous substances and elements Lead Pb Mercury Hg Cadmium Cd Hexavalent chromium Cr VI Polybrominated biphenyls PBB Polybromin...

Page 56: ...1411 CYP 1412 X Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit require ment in SJ T11363 2006 0 Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this part is below the limit requirement in SJ T11363 2006 Toxic or hazardous substances and elements Lead Pb Mercu...

Page 57: ... K KTD 405 controller keypad 2 KTS 56 phase adjustment tool 21 L lens initialization 15 lift 16 M manual adjustments 23 max tilt pan speed 17 memory 5 N no memory 5 nonvolatile memory 8 P pan processor 7 password 5 preprogrammed tour 10 preset speed 18 PressurDome housing 17 pressure warning 17 product information 5 7 program select 5 programming code 3 programming instructions 2 programming menus...

Page 58: ...p menus 8 shutter speed 20 site number display 20 synchronization 21 system information 5 6 T technical support 45 temperature display 22 tilt processor 7 W white balance 23 wide dynamic range 23 Z zoom speed control 24 zoom button 3 ...

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