External lines:
incoming calls
Every port is associated with a list of external lines that are allowed to route calls to it. For
example, port 00 may be associated with list 1, and port 01 may be associated with list 2.
List 0 may include all available external lines while list 2 may include external line3 only.
Calls arriving on any external line can be routed to port 00, while only calls arriving on
external line 3 can be routed to port 01. This feature is necessary to provide total
separation when an external line is associated with the Automatic Attendants.
External lines:
incoming calls
override
Note that you can override this feature on a call-by-call basis. Assume that port 10 cannot
receive calls from any external line. Also assume that port 00, which is the Operator, can
receive calls from any external line. The Operator may transfer the calls to port 10 at will.
Note that this procedure has the added advantage of getting permission prior to the call
transfer.
Special Functions
Door unit
Very often businesses have a locked door or gate. Guests just pick up the door telephone
receiver in order to communicate with the receptionist. TeleCraft’s automatic dial feature
causes the telephone to dial an extension number or a hunt group when the guest lifts
the receiver.
Message waiting
When callers leave messages, the internal dial tone stutters, and the message waiting
light on your phone, if available, turns
ON
. After you hear all of your new messages,
TeleCraft deactivates the stutter dial tone and turns the light
OFF
. The System
Administrator may disable the stutter dial tone anytime.
Counters and Timers
Maximum number of
rings
When you do not pick-up a ringing telephone within less than a pre-programmed number
of rings, TeleCraft treats the phone as unattended. This pre-programmed number is
called the “maximum number of rings." You can program it to be between 1 and 9 rings.
Once TeleCraft detects that a telephone is unattended, it uses its back up to re-route the
call.
TeleCraft Telephone Systems
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