6
•
Contact name;
•
Machine type, model number and serial number;
•
Proof of your purchase of this product, such as your receipt; and
•
A detailed description of the defect you believe the product to have
You must bear the cost of transporting the product to PA and all other costs of exercising
your rights under this warranty.
WHAT WE WILL DO TO HONOUR THIS WARRANTY
Upon delivery to us we will organise for the product to be assessed to determine if the
fault or problem is covered by this warranty. We will advise you by telephone, email or in
writing whether the fault is covered by this warranty.
STATUTORY GUARANTEES AND YOUR OTHER RIGHTS AND REMEDIES
This warranty against defects is provided in addition to other rights or remedies you, as a
consumer, may have under a law in relation to this product.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for
any reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
CONTACTING US
Pelikan Artline Pty Ltd (ABN 51 084 958 556)
Australia and New Zealand Distributor
Locked Bag 50
Blacktown BC NSW 2148
For product purchased in Australia call: 1300 ARTLINE
Email: [email protected]
For product purchased in New Zealand call: 0800 800 526
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