Frequently Asked Questions
Under normal operating conditions, if there are problems with the device, please refer to the
following methods to resolve.
Cannot take pictures or record video?
Please check whether there is enough space on the micro SD card or internal storage.
Stopping automatically while recording
Due to the high amount of HD video data being recorded, please use a high speed
micro SD card. To tell if you have the required high speed card, check if it has the
‘Micro SDHC’ logo on the SD card and the C4, C6 or C10 somewhere on the card.
Fuzzy/dirty image
Please check if the lens is filled with dirt or fingerprints and clean carefully. Please clean lens with
cloth before shooting.
Dark image when shooting the scene of sky or water
This is due to the impact of the exposure when there is a big change in the lighting condition across
scenes. You can edit the impact of the change by adjusting the ‘EV’ in the menu settings.
The colour is not good in cloudy or indoor conditions
Please check the ‘white balance’ in the menu settings and make sure it is set to auto.
Horizontal stripes interference in the image
This is due to the wrong setting of light frequency error, please set the frequency to 50HZ as it is
the Australian standard frequency.
The DVR is jammed or not responding
Please reset the device by pushing in the reset button on the underside of the DVR.
SD getting full quickly in DVR
Turn off motion detect in the settings menu and then format card.
Why does battery go flat in the DVR?
The DVRs battery must be frequently charged once a week if the car is not in use.
Why does the time and date reset?
The time resets when the DVR’s battery is flat. Make sure the DVR is always charged in order to
keep date and time.
Why is the battery not charging in the car?
Please check and make sure that there is power in the cigarette lighter socket of your car.
Why does the DVR turn off after 1-5 mins?
Please check the settings and make sure that ‘Auto Power Off’ in the menu settings is set to ‘off’
Micro SD card not recognised by DVR
Please format card in the DVR’s menu setting’s before use.
Summary of Contents for HDDVR550
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