30
Troubleshooting guide
Problem:
Video files can not be played on the PC
Solution:
• The video files from the Dash Cam are in .MP4
format and may not be compatible with your PC if suitable
playback software is not installed.
Problem:
The Micro SD card is not recognised by the
Dash Cam
Solution:
• Format the Micro SD card before using. Be
sure the Micro SD card is compatible with the device, see
“The Dash Cam stops automatically while recording” fault
above.
Problem:
My videos are blurry, dirty or discoloured
Solution:
• Check to see if there are any finger prints or
dirt present on the Camera lens. If needed, clean with a
soft dry cloth before recording.
• Remove the transparent lens cover during installation.
Problem:
Unresolved issues
Solution:
• Reset the unit by pushing and holding the reset
button for a few seconds and try again.
• Format Micro SD Card in a computer.
• Should the problem persist please contact your Gator
Service Agent for your country.
