Gateway M465, Reference Manual

Page: 99 / 154

Troubleshooting
93
You see an “Unable to locate host” message
and are unable to browse the Internet
This problem can occur when you have typed a
URL (Web address) incorrectly, you have lost
your Internet connection, or your ISP is having
technical difficulties.
Double-check the URL or try a different URL. If
the error message still appears, disconnect from
the ISP connection and close your browser, then
reconnect and open the browser. If you still get
the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in
your residence or at your local telephone
service
■
The condition of the Internet computers to
which you connect and the number of
users accessing those computers
■
The complexity of graphics and
multimedia on Web pages
■
Having multiple Web browsers open,
performing multiple downloads, and
having multiple programs open on your
notebook
People are sending you e-mail messages, but
you have not received any mail
■
Click the receive button in your e-mail
program.
■
Make sure that your account with your
Internet service provider (ISP) is set up
correctly. Contact your ISP for technical
support.