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Gateway M460, User Manual

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Gateway M460 User Manual Download Page 130

124

www.gateway.com

Chapter 9: Troubleshooting

To set a default printer:

1

Click 

Start

, then click 

Control Panel

. The Control Panel window 

opens. If your Control Panel is in Category View, click 

Printers 

and Other Hardware

.

2

Click/Double-click the 

Printers and Faxes

 icon. The Printers and 

Faxes window opens.

3

Right-click the name of the printer you want to be the default 
printer, then click 

Set as Default Printer

.

■

Reinstall the printer driver. See the guide that came with your printer 
for instructions on installing the printer driver.

You see a “Printer queue is full” error message

■

Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1

Click 

Start

, then click 

Control Panel

. The Control Panel window 

opens. If your Control Panel is in Category View, click 

Printers 

and Other Hardware

.

2

Click/Double-click the 

Printers and Faxes

 icon. The Printers and 

Faxes window opens.

3

Right-click the name of the printer you want to use. If the menu 
shows a check mark next to 

Use Printer Offline

, click 

Use Printer 

Offline

 to clear the check mark.

■

Wait until files have been printed before sending additional files to 
the printer.

Help and 

Support

For more information about printer troubleshooting, click 
Start, then click Help and Support. Type the keyword 

printer troubleshooter

 in the Search box 

, then click the arrow.

Summary of Contents for M460

Page 1: ...Gateway Notebook User Guide ...

Page 2: ......

Page 3: ...serial number 17 Microsoft Certificate of Authenticity 17 Finding your specifications 18 Accessories 18 3 Getting Started 21 Installing the battery 22 Connecting the AC adapter 22 Protecting from power source problems 24 Connecting the dial up modem 25 Connecting to a cable or DSL modem or to an Ethernet network 26 Starting your notebook 27 Waking up your notebook 28 Turning off your notebook 28 R...

Page 4: ... Using a memory card 52 Removing a memory card 53 Adding and removing a PC Card 53 Viewing the display on a projector or monitor 55 Viewing the display on a television 57 Modifying television settings 60 Connecting a video camera to your notebook 61 5 Managing Power 63 Monitoring the battery charge 64 Recharging the batteries 65 Recalibrating the batteries 65 Changing batteries 66 Replacing the ma...

Page 5: ...otebook screen 96 Cleaning CDs or DVDs 96 Protecting your notebook from viruses 97 Updating Windows 100 Restoring your system 101 Microsoft System Restore 101 Reinstalling programs and drivers 101 Restoring your notebook to the original configuration 102 9 Troubleshooting 103 Safety guidelines 104 First steps 105 Troubleshooting 106 Audio 106 Battery 106 CD drives 106 Device installation 106 Diske...

Page 6: ...inting device 122 Power 122 Printer 123 Sound 125 Touchpad or pointing device 125 Video 126 Telephone support 127 Before calling Gateway Customer Care 127 Telephone numbers 128 Self help 129 Tutoring 129 Training 129 A Safety Regulatory and Legal Information 131 Index 143 ...

Page 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using BigFix Using Your Computer guide Using online help ...

Page 8: ... a greater battery life experience This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power Please read this guide carefully to familiarize yourself with our range of services and support We have highlighted some basic care and safety information to help you keep your notebook in good operating condition Gateway stands ...

Page 9: ...rovides the most current drivers product specifications tutorials and personalized information about your notebook Visit the Gateway Support Web site at support gateway com Using Support The Support site is divided into seven major areas Support Home Product Support Downloads Customer Service Upgrade Center Resources Contact Us ...

Page 10: ... and driver upgrades By entering your serial number you get drivers specific to your notebook Click Browse All Downloads to walk through a step by step wizard to locate your drivers Customer Service Click Customer Service to view information about your account and general information about warranties and special offers Upgrade Center Click Upgrade Center to view and purchase upgrades for your note...

Page 11: ...leshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook To start Help and Support Click Start then click Help and Support Help and Support opens You can find help information by clicking a link performing a search or browsing the index ...

Page 12: ...e words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list BigFix Your notebook may include BigFix BigFix monitors your notebook for problems and conflicts It automatically gath...

Page 13: ...the Internet sending a fax and changing power saving settings as well as other topics To access the Using Your Computer guide Click Start All Programs then click Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a ...

Page 14: ...ing for a topic or keyword or browsing through the online help Gateway contact information To help you locate Gateway contact information you can find the Gateway Web site Online Support and technical support contact information on the label located on the bottom of your notebook Website Online Support Tech Support Phone Hours ...

Page 15: ...ing Out Your Gateway Notebook Identifying features Locating your notebook s model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your notebook Purchasing accessories ...

Page 16: ...battery is charging LED blinking red battery charge is very low LED solid red battery is malfunctioning Power indicator LED on notebook is on LED blinking notebook is in Standby mode LED off notebook is off Microphone jack Plug a microphone into this jack Headphone jack Plug amplified speakers or headphones into this jack The built in speakers are turned off when speakers or headphones are plugged...

Page 17: ...ock or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Modular bay Use this bay for a secondary battery a CD drive DVD CD RW drive recordable ...

Page 18: ...his 4 pin IEEE 1394 port Memory card reader Insert a memory card from a digital camera MP3 player PDA or cellular telephone into the memory card reader For more information see Using the memory card reader on page 52 The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and Secure Digital USB ports Plug USB devices such as a diskette drive flash drive printer scanner camera ...

Page 19: ...DSL modem or to an Ethernet network on page 26 Modem jack Plug a modem cable into this jack For more information see Connecting the dial up modem on page 25 Component Icon Description Power connector Plug the AC adapter cable into this connector Monitor port Plug an analog VGA monitor or projector into this port For more information see Viewing the display on a projector or monitor on page 55 Comp...

Page 20: ...into AC power Battery lock Slide to unlock the battery For more information see Replacing the main battery on page 67 Memory bay Install a memory module into this bay For more information see Adding or replacing memory on page 75 System label Includes the product model number For more information see Identifying your model on page 17 Modular bay latch Slide this latch to release the bay module Web...

Page 21: ...bel Includes the customer care contact information For more information see Gateway contact information on page 8 Battery latch Slide to release the battery For more information see Replacing the main battery on page 67 Component Icon Description Status indicators Power button Keyboard Touchpad Optional EZ Point pointing device Optional EZ Point pointing device buttons Microphone ...

Page 22: ...this microphone The built in microphone is turned off while an external microphone is connected For the location of your microphone jack see Front on page 10 and Back on page 87 EZ PointTM pointing device buttons optional Provides all the functionality of mouse buttons For more information see Using the optional EZ Point pointing device on page 38 Touchpad Provides all the functionality of a mouse...

Page 23: ...ay Customer Care will need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Model n...

Page 24: ...about using an additional battery Carrying cases Gateway has large capacity carrying cases if you need additional space for accessories or supplies Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory on page 75 for more information Port repli...

Page 25: ...ly inexpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents USB flash drive Use a USB flash drive for storing files or tra...

Page 26: ...20 www gateway com Chapter 2 Checking Out Your Gateway Notebook ...

Page 27: ...necting the dial up modem Connecting to a cable or DSL modem or to an Ethernet network Turning your notebook on and off Using the status indicators Using the keyboard the EZ Pad touchpad and the optional EZ Point pointing device Adjusting the volume Connecting to a wireless network ...

Page 28: ...using an AC adapter or your notebook s battery The battery was shipped to you partially charged You should use the AC adapter right away to fully charge the battery Allow three hours for the battery to fully charge Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life s...

Page 29: ...AC adapter to your notebook s power connector Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged ...

Page 30: ... devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious injury or death Contact Gateway about returning defective AC adapters Important If the bat...

Page 31: ... the modem 1 Insert one end of the modem cable into the modem jack on the right side of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications program Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 32: ...ou can use to connect to a cable or DSL modem or to an Ethernet network To connect to a cable or DSL modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the right side of your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack 3 Start your notebook ...

Page 33: ...to On Off mode However you can also set it to function in Standby Resume mode 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Tips Tricks For more information about changing the power button mode see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All P...

Page 34: ...notebook Warning Do not work for long periods with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tips Tricks For more information about changing the power button mode see Changing ...

Page 35: ...k Manager The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box 6 If your notebook does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Wind...

Page 36: ... off Wireless radio is turned off Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Module Indicator blue The module is in use Indicator solid purple The module is ready to swap Indicator flashing purple The module is not installed in the notebook Hard drive LED blinking The drive is in use LED o...

Page 37: ...unctions including shortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad Tips Tricks You can attach an external keyboard to the notebook or port replicator using a USB port You do not need to shut down the notebook to connect a USB keyboard Function keys System keys Navigation keys FN key Windows key Numeric keypad Application key Arrow...

Page 38: ...e information see System key combinations on page 33 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Arrow keys Press these keys to move the cursor up down right or left Application key Press this key for quick access to shortcut menus and help assistants in Wind...

Page 39: ...eling in an airplane 802 11g also known as wireless Ethernet or Wifi communication devices are examples of devices that provide wireless communication Enter Standby mode Press the power button to leave Standby mode For more information see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gatewa...

Page 40: ...dicator appears when this function is turned on Increase the brightness of the display Decrease the brightness of the display Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 42 Increase volume For more information see Adjusting the volume on page 42 Decrease volume For more information see Adjusting the volume on page 42 Pre...

Page 41: ...touchpad two buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program Touchpad Left button Right button Scroll zone ...

Page 42: ...guide click Start All Programs then click Gateway Documentation To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over the object Quickly press and release the left bu...

Page 43: ...ouchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it Tips Tricks You received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse or touchpa...

Page 44: ... device on or off see Turning the touchpad or pointing device on or off on page 40 Button Function Pointing device Move the pointer arrow on the screen or scroll a document on the screen Tap to select an item Double tap to open an item or start a program Tap and hold then move the device to move an item Left Click to select an item Double click to open an item or start a program Click and hold the...

Page 45: ...al caps visit the Accessory Store at accessories gateway com Right Click to access a shortcut menu or find more information about an object on the screen Tips Tricks For instructions on how to adjust the double click speed pointer speed right hand or left hand configuration and other pointing device settings see Changing the mouse or touchpad settings in Using Your Computer which has been included...

Page 46: ...ng device on or off depending on which device you prefer to use To turn the touchpad or optional pointing device on or off 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Mouse icon The Mouse Properties dialog box opens ...

Page 47: ...41 www gateway com Using the optional EZ Point pointing device 3 Click the Device Settings tab 4 Select the device you want to turn on or turn off then click Enable or Disable ...

Page 48: ...external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 33 Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting the Volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gate...

Page 49: ... to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted or eliminated Airports hospitals and oxygen or flamma...

Page 50: ...44 www gateway com Chapter 3 Getting Started ...

Page 51: ...ves and Ports Changing modules Using CD and DVD drives Using the media card reader Using a PC Card Viewing the display on a monitor or projector Viewing the display on a television Connecting a video camera to your notebook ...

Page 52: ...econdary battery To change bay modules 1 If you are removing a disc or diskette drive make sure that the drive is empty 2 Click the remove hardware icon in the taskbar the module you are removing then click Stop OR Turn off your notebook do not place it in Standby or Hibernate mode Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button Modularbay la...

Page 53: ... is facing up 6 Remove the security screw if your notebook has one 7 Slide the bay module release latch The module moves out slightly 8 Slide the bay module out 9 Firmly push the new bay module straight into the bay until the latches click into place 10 Reinstall the security screw if your notebook has one 11 Turn your notebook over 12 Reconnect the optional port replicator 13 Open the LCD panel S...

Page 54: ...48 www gateway com Chapter 4 Using Drives and Ports 14 If your notebook is on click OK to continue working on your notebook OR If your notebook is off turn it on ...

Page 55: ...k If your drive has this logo This is your drive type Use your drive for CD drive Installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or DVDs or play DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs You cannot use this drive to create DVDs Multi format DVD R...

Page 56: ...y open 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up Eject button Manual eject hole ...

Page 57: ...ows Movie Maker to copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Using Windows Media Player in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Tips Tricks For more information about playing DVDs see Using Windows Media P...

Page 58: ...player or cellular telephone Memory card types The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard and Secure Digital Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook Using a memory card To access a file on a memory card 1 Click Start then click...

Page 59: ...lot This slot accepts one Type II card You do not need to restart your notebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information Important Do not use the remove hardware icon in the ...

Page 60: ...of the card is flush with the side of your notebook To remove a PC Card 1 Click the remove hardware icon in the taskbar the PC Card name then click Stop OR Turn off your notebook 2 Release the eject button by pressing the PC Card eject button once Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Page 61: ...r to your monitor VGA port Your notebook supports simultaneous LCD and external display Simultaneous display lets you control the presentation from your notebook and at the same time face your audience To use a projector or external monitor 1 Turn off your notebook 2 Plug the projector or monitor cable into the VGA port on your notebook or optional port replicator For the location of the VGA port ...

Page 62: ...ver from the disc supplied by the manufacturer or download the driver from the manufacturer s Web site 5 After the driver is installed right click any empty space on the desktop then click Properties The Display Properties dialog box opens 6 Click the Settings tab 7 Right click the second monitor icon labeled 2 then click Attached 8 Click Apply 9 Adjust properties such as Screen Resolution or Colo...

Page 63: ...ble to the Video in jack on your television or VCR 3 Turn on the television or VCR Important Press FN F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor or projector is connected and you close the LCD panel your notebook may turn off the LCD panel but will not enter Standby mode Important To turn on externa...

Page 64: ...l Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 6 Click Double click the Display icon The Display Properties dialog box opens 7 Click the Settings tab 8 Click Advanced The Multiple Monitors and ATI Mobility Radeon X700 Properties dialog box opens ...

Page 65: ...isplays tab 10 Click the Enable TV button if it is not already enabled then click Apply Important If the Enable TV and TV buttons are grayed out your notebook has not detected the television Make sure that the television is turned on and connected correctly Enable TV TV ...

Page 66: ...sion settings 1 On the Multiple Monitors and ATI Mobility Radeon X700 Properties dialog box Displays tab click TV 2 Modify the settings then click OK Important If you are traveling internationally you may need to change the video standard For example many televisions in Asia use PAL instead of NTSC ...

Page 67: ...394 cable to your video camera For the location of the IEEE 1394 port see Right on page 12 2 Connect the other end of the cable to the IEEE 1394 port on the side of your notebook Important For more information about using the IEEE 1394 port on your video camera see your camera s documentation Tips Tricks For more information about editing video see Editing videos in Using Your Computer which has b...

Page 68: ...62 www gateway com Chapter 4 Using Drives and Ports ...

Page 69: ...Chapter 5 63 Managing Power Checking and recharging the battery Recalibrating the battery Changing batteries Extending the life of the battery ...

Page 70: ...e Power Meter dialog box opens Look at the battery charge indicator see Front on page 10 LED blue battery is fully charged LED purple battery is charging LED blinking red battery charge is very low LED solid red battery is malfunctioning Wait for a Low Battery warning message to appear If your battery charge indicator displays what looks like an inaccurate charge you may need to recalibrate the ba...

Page 71: ...ibrate the batteries 1 Connect the AC adapter then turn on your notebook 2 As soon as it starts and you see a startup screen press F2 The BIOS Setup utility opens 3 Open the Advanced menu 4 Highlight Battery Auto Learning then select Enabled by pressing the spacebar 5 Open the Exit menu then highlight Exit Saving Changes and press ENTER Important If the power cord or battery icon does not appear o...

Page 72: ...tery installed you can change the main battery while the notebook is turned on If your notebook has only one battery and it is not plugged into an AC outlet you must turn the notebook off while changing the battery Important Do not interrupt the battery recalibration process If recalibration is interrupted you must start the process over again Warning Danger of explosion if battery is incorrectly ...

Page 73: ...ly to AC power not using a port replicator or has a charged secondary battery installed go to Step 3 OR If your notebook is on is not plugged into an AC outlet and does not have a charged secondary battery installed save your work and turn off the notebook 3 Close the LCD panel 4 Turn your notebook over so the bottom is facing up 5 Slide the battery lock to the unlocked position 6 Slide the batter...

Page 74: ...ges when the notebook is connected to AC power To install a secondary battery Swap the secondary battery for a bay module by following the instructions in Changing modules on page 46 Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to the manufacturer s instructions The ba...

Page 75: ...ook is not in use Use the CD or DVD drive only when necessary This drive uses a large amount of power Recharge the battery often take an extra battery and fully recharge the batteries before traveling For more information see Recharging the batteries on page 65 and Changing batteries on page 66 Tips Tricks For more information about using power management settings see Changing Power Saving Setting...

Page 76: ...r notebook s battery Standby while your notebook is in Standby it switches to a low power state where devices such as the display and drives turn off Hibernate also called save to disk writes all current memory RAM information to the hard drive then turns your notebook completely off The next time you turn on your notebook it reads the memory information from the hard drive and opens the programs ...

Page 77: ...rive then turns the power completely off If your notebook is and you want to then On Enter Standby mode Press FN F3 On Enter Hibernate mode must be activated Click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate In Standby or Hibernate mode Exit Standby or Hibernate mode Press the power button ...

Page 78: ...72 www gateway com Chapter 5 Managing Power ...

Page 79: ...Chapter 6 73 Upgrading Your Notebook Adding and replacing memory Replacing the hard drive ...

Page 80: ...trostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Important Before installing memory or replacing ...

Page 81: ...for your Gateway notebook for upgrading your memory To add or replace memory modules 1 Follow the guidelines under Preventing static electricity discharge on page 74 2 Turn off your notebook 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices and remove any PC cards 5 Disconnect your notebook from the optional port replicator see Disconnecting from the por...

Page 82: ...ding Your Notebook 7 Remove the main and secondary batteries see Changing batteries on page 66 8 With a small Phillips screwdriver remove the keyboard screw and put it in a safe place Tips Tricks The screw hole is marked with a K Screw ...

Page 83: ...77 www gateway com Adding or replacing memory 9 Loosen the six memory bay cover screws these screws cannot be removed then remove the memory bay cover ...

Page 84: ...eway com Chapter 6 Upgrading Your Notebook 10 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward 11 Pull the memory module out of the slot ...

Page 85: ...notch in the module lines up with the tab in the memory bay 13 Gently push the module down until it clicks in place 14 Replace the memory bay cover then tighten the cover screws 15 Replace the keyboard screw 16 Replace the batteries then turn your notebook over 17 Reconnect the optional port replicator 18 Connect the power adapter modem cable and network cable then turn on your notebook Important ...

Page 86: ...ur Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation 2 Follow the guidelines under Preventing static electricity discharge on page 74 3 Turn off your notebook 4 Disconnect the AC adapter modem cable and network cable 5 Disconnect all peripheral devices and remove any PC cards 6 Disconnect your notebook from the option...

Page 87: ...6 9 Remove the hard drive bay cover screws slide the hard drive bay cover then remove it The hard drive is attached to the back of the cover 10 If your new hard drive already includes the hard drive cover go to Step 15 OR If you need to move the hard drive cover from your old hard drive to your new hard drive go to Step 11 ...

Page 88: ...e cover from the old drive 13 Insert the new drive onto the cover so the screw holes line up 14 Replace the screws that secure the cover to the drive 15 Slide the new hard drive kit into your notebook then replace the cover screws 16 Insert the batteries then turn your notebook over 17 Reconnect the optional port replicator Screws Screws ...

Page 89: ...ve kit 18 Connect the power adapter modem cable and network cable then turn on your notebook 19 For instructions on installing Windows your drivers and your applications see the instructions in the restore booklet that came with your notebook ...

Page 90: ...84 www gateway com Chapter 6 Upgrading Your Notebook ...

Page 91: ...Chapter 7 85 Using the Optional Port Replicator Identifying features Connecting and disconnecting the port replicator Securing the port replicator with a locking cable ...

Page 92: ...or and notebook to an object by running a Kensington cable through this ring and locking it to the slot on the notebook For more information see Securing your port replicator on page 91 Docking port Connect the notebook to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with notebooks designed for your Gateway port replicator Power b...

Page 93: ... plugged into this jack Modem jack Plug a modem cable into this jack For more information see Connecting the dial up modem on page 25 Ethernet jack Plug a 10 100 1000 Ethernet network cable into this jack The other end of the cable can be plugged into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a cable or DSL modem or to an Ethernet network on page 26...

Page 94: ...ces to the ports on the port replicator Monitor port Plug an analog VGA monitor or projector into this port Parallel port Plug a parallel device such as a printer into this port Serial port Plug a serial device such as a digital camera into this port Line in jack Plug an external audio input source such as a stereo to this jack so you can record sound on your notebook or play sound through the not...

Page 95: ...ator 3 Press down on the notebook until it snaps into place Caution Press down on the outside edges of the notebook Do not press in the middle or you may damage the LCD screen Important The notebook may detect additional devices and add drivers after being attached to the port replicator This process must be completed for components to work correctly Follow any on screen instructions if necessary ...

Page 96: ...n Standby or Hibernate mode To separate your notebook from the port replicator 1 If your notebook is off go to Step 2 OR If your notebook is on click Start then click Undock Computer The Undock Computer menu item appears in the Start menu only while the notebook is docked 2 Press down on the docking release latch The notebook will spring up slightly 3 Lift the notebook off of the port replicator ...

Page 97: ...eplicator and the Kensington lock slot located on the left side of your notebook To secure your notebook and port replicator 1 Open the security ring on the port replicator 2 Attach your notebook to the port replicator 3 Secure one end of the Kensington cable to a solid object then run the other end of the cable through the security ring and lock it into the slot provided on the left side of your ...

Page 98: ...92 www gateway com Chapter 7 Using the Optional Port Replicator ...

Page 99: ...Chapter 8 93 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Protecting your notebook from viruses Updating Windows Restoring your system ...

Page 100: ...d can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dus...

Page 101: ...se a damp lint free cloth to clean your notebook and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to dri...

Page 102: ...e keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the notebook screen Use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especi...

Page 103: ...to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton Internet Security program to protect against the latest viruses Making sure the Windows Secu...

Page 104: ...ateway com Chapter 8 Maintaining Your Notebook To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton AntiVirus ...

Page 105: ... for at least 30 seconds 3 Turn on your notebook and rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens Important You received a free limited time subscription to the Norton Internet Security service when you purchased your n...

Page 106: ...m software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your notebook and keep it running smoothly Windows Update scans your notebook and provides you with a tailored selection of updates that apply only to the software and hardware on your notebook To run Windows Update 1 Connect to the Internet 2 Click Start All Progra...

Page 107: ...sories System Tools then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your notebook is not working correctly you may need to reinstall your program or driver To reinstall your program or driver 1 Click Start All Programs System Recovery then click Application Driver Recovery 2 Follow the on screen instructions Help and Support...

Page 108: ...configuration If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your notebook to the original configuration To restore your notebook to the original configuration 1 Turn on your notebook then press F11 2 Follow the on screen instructions ...

Page 109: ...Chapter 9 103 Troubleshooting Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems ...

Page 110: ...before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 74 After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover make sure that you replace the cover reinstall any screws then replace the batteries before you start your notebook Warning Do not try to trou...

Page 111: ...e secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printe...

Page 112: ...ometimes a new device such as a PC Card can cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict To check IRQ usage 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Device Manager w...

Page 113: ...rt your notebook The modular drive may not be inserted completely into the modular bay Press the module into the bay then try to access the diskette again You see an Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Not all diskettes ar...

Page 114: ...from the drive If the indicator stays on try restarting your notebook Display The screen is too dark Adjust the brightness using the system keys For more information see System key combinations on page 33 The screen resolution is not correct Change the screen resolution from the Display Properties dialog box Tips Tricks For instructions on running Error checking see Checking the hard drive for err...

Page 115: ...nk Adjust the brightness using the system keys For more information see System key combinations on page 33 Make sure the notebook is not in standby or hibernate mode For more information see Changing power modes on page 70 The notebook may be sending its display to an external monitor or projector Press FN F4 several times to toggle through the attached display an external monitor or projector or ...

Page 116: ...play these CDs on your notebook Make sure that the volume control on your notebook is turned up For more information see System key combinations on page 33 Make sure that the Windows volume control is turned up Make sure that Mute controls are turned off For more information about the mute setting see System key combinations on page 33 Make sure that headphones are not plugged into the headphone j...

Page 117: ... DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code of the disc The regional code for the disc is on the disc disc documentation or packagin...

Page 118: ...k the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you tried to restore a file the file cannot be restored Hard drive You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup Help and Support For more information about restoring deleted...

Page 119: ...ve it firmly reinsert it then restart your notebook For more information see Replacing the hard drive kit on page 80 If your notebook has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non system disk NTLDR is missing or disk error message Eject the diskette from the diskette drive then press ENTER Caution All deleted files will be l...

Page 120: ...ly Make sure that you do not have a problem with your modem For more information see Modem dial up on page 117 Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you h...

Page 121: ...ontact your ISP for technical support Keyboard The external keyboard does not work Make sure that the keyboard cable is plugged in correctly Remove all extension cables and switchboxes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys Try a keyboard that you know works to make sure that the keyboard port works If you...

Page 122: ...ee a Not enough memory error message Close all programs then restart your notebook Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Reboot your notebook Modem cable or DSL Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See Right on page 12 or Back on page 87 to make sure that the connections have bee...

Page 123: ...s such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel The Control Panel window...

Page 124: ...ll jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing...

Page 125: ...r Back on page 87 to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your notebook Some telephone cables do not meet required cable standards and may cause problems with the modem con...

Page 126: ...u may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems tab 3 ...

Page 127: ...If your notebook is a member of a domain at your workplace you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Internet through your home network Every home network is unique See the documentation that came with your network equipment for troubleshooting information Caution If your...

Page 128: ...n see your PC Card s documentation Make sure that the PC Card you installed is not causing a system resource conflict For more information on resource conflicts see Device installation on page 106 Pointing device See Touchpad or pointing device on page 125 Power Your notebook is not working on AC power Make sure that your AC power adapter is connected correctly to your notebook For more informatio...

Page 129: ... may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your notebook Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the pri...

Page 130: ...e Make sure that the printer is not set to work offline To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to use If...

Page 131: ...ns on page 33 Make sure that the Windows volume control is turned up Make sure that Mute controls are turned off For more information about the mute setting see System key combinations on page 33 Touchpad or pointing device Touchpad or pointing device is not working Make sure the touchpad or pointing device is turned on For more information see Turning the touchpad or pointing device on or off on ...

Page 132: ...n on page 57 Make sure that the television is turned on and that the S Video cable is connected correctly Televisions in different countries use different standards If you are traveling you may need to change the TV Out mode For more information see Modifying television settings on page 60 Tips Tricks For instructions on how to adjust the touchpad settings see Changing the mouse or touchpad settin...

Page 133: ...e from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your prob...

Page 134: ...reach Answers by Gateway Get tutorial assistance for hardware and software issues This is a fee based service www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 127 before calling Gateway Customer Care telephone numbers vary by country or region See the label o...

Page 135: ...computers For more information go to www gateway com answers Training Gateway provides the following computer based training Help and Support For more how to information about Windows click Start then click Help and Support Type the keyword practice in the Search box then click the arrow Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials...

Page 136: ...130 www gateway com Chapter 9 Troubleshooting ...

Page 137: ...Appendix A 131 Safety Regulatory and Legal Information Safety information Regulatory statements Environmental information Notices ...

Page 138: ...g type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating Care during use Do not walk on the power cord or allow anything to r...

Page 139: ...specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label If the country you will be using the wireless device in is not listed please contact your local Radio Approval agency for requirements Wireless devices are closely r...

Page 140: ... Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may ...

Page 141: ... the FCC The wireless devices installed in this system are intended to be used indoors In some areas use of these devices outdoors is prohibited Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Important ...

Page 142: ...t on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible pa...

Page 143: ... you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone compan...

Page 144: ...s subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference re...

Page 145: ...are that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equi...

Page 146: ...diation Performance Standard Should the unit ever need servicing contact an authorized service location EPA ENERGY STAR As an ENERGY STAR Partner Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System Warning Use of controls or adjustments or performance of procedures other than those...

Page 147: ...ectrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of li...

Page 148: ...velopment Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Penti...

Page 149: ...changing 67 charge indicator 10 64 charge status 64 charging 22 65 conserving power 69 icons 64 installing main 67 installing secondary 68 latch 14 15 locating 14 managing power 69 monitoring charge 64 purchasing 18 recalibrating 65 recharging 22 65 release latch 14 15 replacing 67 secondary 11 68 bays battery 67 CD drive 46 diskette drive 11 46 DVD drive 11 46 DVD CD RW drive 11 46 hard drive 15 ...

Page 150: ...xternal monitor 55 keyboard 31 port replicator 88 projector 55 television 57 to cable modem 26 to DSL modem 26 to Ethernet 26 to network 26 video camera 61 connections audio 10 88 broadband Internet 13 26 87 cable modem 13 26 87 digital camera 12 87 88 digital video camera 12 87 docking 14 86 docking station 86 DSL modem 13 26 87 Ethernet 13 26 87 external audio 10 88 external diskette drive 12 87...

Page 151: ...icking 36 38 double tapping 38 dragging 37 drivers updating 3 drives CD 49 changing modular drives 46 diskette 11 DVD 11 49 DVD CD RW 11 49 DVD RW 46 49 hard drive 11 15 80 identifying drive types 49 installing and replacing 46 recordable DVD 11 replacing hard drive 80 second hard drive 11 status indicators 30 troubleshooting 107 109 112 types 49 DSL modem 26 DVD cleaning 96 creating 51 drive 49 i...

Page 152: ...nline 7 using 5 Help and Support 5 searching 6 starting 5 Using your computer link 5 Hibernate mode 70 hot swapping 53 I i Link port 12 87 IEEE 1394 port 12 87 indicators See status indicators inkjet printer 19 installing battery 67 68 bay modules 46 devices 106 diskette drive 46 drives 46 DVD CD RW drive 46 hard drive 80 memory 75 memory card 52 PC Card 53 recordable CD drive 46 recordable DVD dr...

Page 153: ...LCD CRT system key 33 line in jack 88 lock Kensington cable 11 86 M maintenance cleaning 95 96 virus protection 97 Windows Update 100 memory bay 14 installing 75 purchasing 18 removing 75 replacing 75 troubleshooting 116 memory card reader locating 12 memory card types supported 52 status indicator 30 using 52 microphone built in 16 microphone jack 10 Microsoft Certificate of Authenticity 17 model...

Page 154: ...nel 10 notebook 10 programs 36 38 shortcut menu 37 39 option bays changing modules 46 release latches 14 P parallel port 88 password 122 PC Card adding 53 eject button 53 inserting 53 installing 53 removing 53 slot 53 troubleshooting 122 PCMCIA card See PC Card PDA memory cards 52 playing audio CD 51 DVD 51 pointer identifying 35 moving 36 pointing device buttons 38 moving pointer 38 opening short...

Page 155: ...stalling resetting notebook 29 restarting notebook 29 restoring system 101 right clicking 37 rocker switch 35 S safety caring for computer 94 general precautions 132 guidelines for troubleshooting 104 static electricity 74 scanner USB port 12 87 screen cleaning 96 resolution 56 troubleshooting 108 126 screen objects getting information 37 39 moving 37 selecting 36 38 searching in Help and Support ...

Page 156: ...ed troubleshooting 128 Support 18 Technical Support 128 tips before contacting 127 tutorial service 128 telephone support 127 television playing DVD on 57 TV out jack 57 viewing display on 57 touchpad buttons 35 36 clicking 36 double clicking 36 38 dragging screen objects 37 locating 16 moving pointer 35 36 moving screen objects 37 opening files folders and programs 36 38 opening shortcut menu 37 ...

Page 157: ...3 tutoring fee based 129 TV out S Video out jack 11 87 U undocking 90 updating device drivers 3 Norton Internet Security 97 Windows 100 upgrading 73 USB port 12 87 V VGA port 13 55 88 video playing 51 S Video out jack 11 87 troubleshooting 126 video camera connecting 61 virus protecting against 97 removing 97 volume adjusting 34 42 adjusting modem 120 controls 42 muting 34 42 system keys 34 troubl...

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