manualshive.com logo in svg

Gateway EC54, Service Manual, Page: 40 / 130

Share
Download
Gateway EC54 Service Manual Download Page 40

Contents

ii

Before You Begin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Removing the HDD and RAM  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Removing the Battery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Removing the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Removing FFC of Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Removing Wireless Card and Thermal Module   . . . . . . . . . . . . . . . . .xiv
Removing the Main Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Removing I/O Board and Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Disassembling the LCM Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Disassembling the External Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi

Disassembling the HDD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi

Chapter 3: 

Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiii

Diagnosing Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv

External Diskette Drive Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv
External CD-ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv
Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . xxv
Memory Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi
Power System Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi
Touchpad Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii

Power-On Self-Test (POST) Error Message  . . . . . . . . . . . . . . . . . . . . . . . . .xxviii
Index of Error Messages   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii

Error Code List  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii
Error Message List   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxix
No-beep Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxi

InsydeH2O BIOS Beep Codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxii
Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii

LCD-Related Symptoms  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii
Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Power-Related Symptoms  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
PCMCIA-Related Symptoms  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Memory-Related Symptoms  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii
Speaker-Related Symptoms   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix
Power Management-Related Symptoms . . . . . . . . . . . . . . . . . . . . . .xxxix
Peripheral-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix
Keyboard/Touchpad-Related Symptoms   . . . . . . . . . . . . . . . . . . . . . . . .xl
Modem-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xl

Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli
Undetermined Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli

Summary of Contents for EC54

Page 1: ... Gateway EC54 EC58 SERVICEGUIDE ...

Page 2: ...ights reserved No part of this publication may be reproduced transmitted transcribed stored in a retral system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Gateway Incorporated PRINTED IN TAIWAN Date Chapter Updates ...

Page 3: ...CHAPTER1 1 System Specifications Preface Features System Block Diagram Board Layout Notebook Product Tour Hardware Specifications and Configurations ...

Page 4: ...nnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in this printed Service Guide For GATEWAY AUTHORIZED SERVICE PROVIDERS your Gateway office may have a DIFFERENT part number code to th...

Page 5: ...ache 1 20 1 40 GHz 800 MHz FSB 10 W supporting Intel 64 architecture Mobile Intel GS45 Express Chipset Intel Wireless WiFi Link 5100 802 11a b g Draft N Wi FiCERTIFIED network connection featuring MIMOtechnology3 System Memory1 4 5 Dual Channel DDR3 SDRAM support Up to 4 GB of DDR3 1066 MHz memory upgradeable to 8 GB using two SO DIMM modules Display 15 6 HD 1366 x 768 pixel resolution high bright...

Page 6: ...0 85 75 60 Hz 1600 x 1200 120 100 85 75 60 Hz 1600 x 900 120 100 85 75 60 Hz 1400 x 1050 85 75 60 Hz 1366 x 768 85 75 60 Hz 1280 x 1024 120 100 85 75 60 Hz 1280 x 1024 120 100 85 75 60 Hz 1280 x 768 85 75 60 Hz 1280 x 720 100 85 75 60 Hz 1024 x 768 120 100 85 75 60 Hz 800 x 600 120 100 85 72 60 Hz 640 x 480 120 100 85 75 60 Hz MPEG 2 DVD decoding WMV9 VC 1 and H 264 AVC decoding HDMI High Definiti...

Page 7: ...ernet Wake on LAN ready Privacy Control BIOS user supervisor passwords Kensington lock slot Dimensions and Weight1 377 1 W x 254 D x 25 7 H mm 14 85 x 10 x 1 08 1 01 inches 2 4 kg 5 29 lbs with 6 cell battery pack Power1 ACPI 3 0 CPU power management standard supports Standby and Hibernation power saving modes 63W 5600mAh 6 cell Li ion battery pack 8 hour battery life13 3 pin 65W AC adapter ENERGY...

Page 8: ...z soDIMM module 6 cell Li ion battery pack Gateway PowerSave 3 pin 65W AC adapter External USB floppy disk drive External USB 56K modem Windows Vista Life without Walls Gateway recommends Windows 7 1 Specifications vary depending on model 2 64 bit software is required to enjoy the advantages of 64 bit processing 3 Actual throughput may vary depending on network conditions and environmental factors...

Page 9: ...ware configuration OS and regional availability In a continuing effort to improve the quality of our products information in this document is subject to change without notice Images shown are only representations of some of the configurations available for this model Availability may vary depending on region As a phenomenon known to thin film transistors TFTs liquid crystal displays LCDs commonly ...

Page 10: ... 9 aspect ratio Graphics1 ATI Mobility Radeon HD 43305 with up to 23046 MB of HyperMemory 512 MB of dedicated DDR3 VRAM up to 1792 MB of shared system memory supporting Unified Video Decoder UVD OpenEXR High Dynamic Range HDR technology Shader Model 4 1 Microsoft DirectX 10 1 Mobile Intel GS45 Express Chipset with integrated 3D graphics 7 featuring Intel Graphics Media Accelerator 4500MHD Intel GM...

Page 11: ...00 GB or larger hard disk drive1 10 Multi in 1 card reader supporting Secure Digital SD Card MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD Optical media drive 8X DVD Super Multi double layer drive Read 24X CD ROM 24X CD R 24X CD RW 8X DVD ROM 8X DVD R 8X DVD R 6X DVD ROM DL double layer 6X DVD R DL double layer 6X DVD R DL double layer 6X DVD RW 6X DVD RW 5X DVD RAM...

Page 12: ... 6 cell Li ion battery pack 8 hour battery life13 3 pin 65 W AC adapter ENERGY STAR Special keys and controls1 103 104 107 key keyboard 12 function keys four cursor keys Windows key international language support independent US dollar and Euro symbol keys Multi gesture touchpad supporting two finger scroll pinch rotate flip Capacitive touch launch keys Gateway PowerSave and MyBackup Communication ...

Page 13: ...utilized by the graphics solution and resources required by the operating environment 5 For models with discrete graphics 6 For systems with 4 GB of system memory The total graphics memory visible to the OS is less than the actual size allocated from the physical memory installed and varies depending on the configuration under a 32 bit OS 7 For models with integrated graphics 8 Dolby is a register...

Page 14: ...ion dots as so called non conforming pixels This phenomenon is a limitation of TFT LCD technology not a product defect and as such is not covered by warranty 2009 All rights reserved Microsoft and Windows are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation About Gateway Since its founding in 1985 Irvine Calif based Gateway has been a ...

Page 15: ...www gateway com 13 System Block Diagram ...

Page 16: ...ayout and connector location Top view No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR ...

Page 17: ...om view No Name Description 11 CN9 Battery CNTR 12 CN10 PCI E socket 13 CN11 SIM card socket 14 CN12 PCI E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14 North Bridge ...

Page 18: ...r permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Battery charge indicator LED blue Battery is fully charged when plugged into AC LED amber Battery is charging Important This LED only lights up when your notebook is connected to AC power Multi in 1 crd reader Inse...

Page 19: ...shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Monitor port Plug an analog VGA monitor or projector into this port HDMI out jack HDMI Plug an HDMI device such as a high definition television into this optional jack USB port Plug a USB device such as a...

Page 20: ...USB device such as a diskette drive flash drive printer scanner camera keyboard or mouse into this port Opical drive Power connector Plug the AC adapter cable into this connector Kensington lock slot Secure your notebook to an object by connecting a Kensing ton cable lock to this slot ...

Page 21: ...omponent Icon Description Battery Provides power when the notebook is not plugged into AC power Component Icon Description Battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery ...

Page 22: ...objects into these slots If these slots are blocked your notebook may overheat result ing in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Memory bay Memory modules are located in this bay Hard drive bay The hard drive is located in this b...

Page 23: ...kers deliver stereo audio output Keyboard Provides all the features of a full sized computer keyboard Touchpad Provides all the functionality of a mouse Touchpad toggle Turn the internal touchpad on and off Capacitive touch keys Press to access capacitive touch key function Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used ...

Page 24: ...ecifications 22 LCD Panel Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls Microphone Use to talk through when making Voice over Internet Proto col VoIP calls ...

Page 25: ... Up to 6 MB FSB 1067 MHz TDP Thermal 10W Socket type BGA Item Specification North Bridge GS45 South Bridge ICH9M SFF Item Specification Technology DDR3 800 1067 MHz Base momory DDR3 SO DIMM x 1 slot 512 1024 2048 4096 MB DDR3 SDRAM Expansion memory DDR3 SO DIMM x 1 slot 512 1024 2048 4096 MB DDR3 SDRAM Maximum memory size 8 GB Thermal evaluation based on 8 GB Item Specification Controller AVAP Ath...

Page 26: ... 1 Antenna 2 Item Specification Glide Multi touch touch PAD Item Specification Module FOX_BRM_2 0 F W T60H928 11 Antenna on board controller CSR Bluetooth module Internal USB 2 0 Dongle Item Specification Vendor model name Seagate ST9160310AS Seagate ST9250315AS Seagate ST9320320AS Seagate ST9500325AS Capacity MB 160 GB 250 GB 320 GB 500 GB Bytes per sector 512 Data heads 2 2 4 4 ...

Page 27: ...G S Data Transfer Rate host buffer Mbytes s Ultra DMA mode 5 Ultra DMA modes 0 6 DC Power Requirement Voltage tolerance 5V 5 Item Specification Vendor model name Toshiba MK1655GSX Toshiba MK2555GSX Toshiba MK3255GSX Toshiba MK5055GSX Capacity MB 160 GB 250 GB 320 GB 500 GB Bytes per sector 512 Data heads 4 or 2 4 or 2 4 4 Disks 2 or 1 2 or 1 2 2 or 1 Spindle speed RPM 5400 Item Specification ...

Page 28: ...a DMA mode 5 Ultra DMA modes 0 6 DC Power Requirement Voltage tolerance 5V 5 Item Specification Vendor model name HGST HTS545016B9A300 HGST HTS545025B9A300 HGST HTS545032B9A300 HGST HTS545050B9A300 Capacity MB 160 GB 250 GB 320 GB 500 GB Bytes per sector 512 Data heads 2 2 2 4 Disks 1 1 2 2 Spindle speed RPM 5400 Performance Specification Buffer size 8 Interface SATA 1 0 Serial ATA Revision 2 6 It...

Page 29: ... Item Specification Vendor model name WD WD1600BEVT 22ZCTO WD WD2500BEVT 22ZCT0 WD WD3200BEVT 22ZCT0 WD WD5000BEVT 22ZAT0 Capacity MB 160 GB 250 GB 320 GB 501 GB Bytes per sector 513 Data heads 2 2 3 4 Disks 1 1 2 2 Spindle speed RPM 5400 Performance Specification Buffer size 8 Interface SATA 1 0 Serial ATA Revision 2 6 Max media transfer rate disk buffer Mbytes s 3 0 G S Item Specification ...

Page 30: ...t Key Item Specification Vendor model name 13 3 WXGA Glare B133XW01 Screen diagonal mm 336 6 13 25W Active area mm 293 42 x 164 97 Display resolution pixels 1366 x 3 RGB x 768 Pixel pitch 0 2148 x 0 2148 Pixel arrangement R G B Vertical Stripe Display mode Normally White Typical white luminance cd m2 also called Brightness 220 typ 5 points average 187 min 5 points average Luminance uniformity 1 25...

Page 31: ...upport color 262K colors RGB 6 bit Viewing Angle degree Horizontal Right Left Vertical Upper Lower Min Typ Max Horizontal right CR 10 left 45 45 Vertical upper CR 10 lower 15 35 Item Specification 5 in 1 card reader SD MMC MS MSPro X D ACE AGE 100 Item Specification Module HD 1 0 M Interface USB Item Specification Controller Darfon AC4T Type AVAP Silm 13 3 301 12 x 113 44 x 4 7 Max Texture Item Sp...

Page 32: ...rd 3G x 1 Half mini card SP WLAN x 1 Item Specification Power on off with Visiable LED 1 mechanical White WLAN 1 Orange capacitive 3G BT BT Blue capacitive 3G use SW to launch without button Launch Key module None Back up Key 1 capacitive Blue flash Power consumption key 1 mechanical Green Volume Control Volume up down mute capacitive blue Item Specification Operation system Vista BIOS InsydeH2O ...

Page 33: ...e Li ion Pack capacity 5200mAH Number of battery cell 6 cell Normal voltage 11 1V Charge voltage 12 8V Item Specification Vendor model name Battery SANYO AS 2009D 6 cell AS09D36 5600mAH Battery type Li ion Pack capacity 5600mAH Number of battery cell 6 cell Normal voltage 11 1V Charge voltage 12 9V Item Specification Vendor model name Battery SIMPLO AS 2009D 6 cell AS09D70 5600mAH Battery type Li ...

Page 34: ...voltage 11 1V Charge voltage 13V Item Specification Vendor model name Battery SANYO AS 2009D 6 cell AS09D31 4400mAH Battery type Li ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11 1V Charge voltage 12 6V Item Specification Vendor model name Battery SONY AS 2009D 6 cell AS09D41 4400mAH Battery type Li ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 1...

Page 35: ...O AS 2009D 6 cell AS09D71 4400mAH Battery type Li ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11 1V Charge voltage 12 6V Item Specification Vendor model name Battery SIMPLO AS 2009D 6 cell AS09D73 4400mAH Battery type Li ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11 1V Charge voltage 12 6V Item Specification Vendor model name Battery SIMPLO AS...

Page 36: ...wer Status 1 Blue Orange flash 1st Battery Status 1 Blue Orange HDD 1 Blue Caps Lock 1 Blue Num Lock 1 Blue Wireless LAN 1 Orange Bluetooth 1 Blue Touch pad on off 1 capacitive Orange top side 3G 1 Green Item Specification Kensington Lock Hole 7 5 mm diameter 1 Item Specification Not Noise As low as possible Number 1 Item Specification Dimensions 325 W x 234 D x 30 2 34 3 H mm Item Specification ...

Page 37: ...www gateway com 35 Thickness maximum 23 3 28 9mm Weight incl 1st Battery super multi ODD 1 8kg 3 96 lbs with 6 cell battery pack Item Specification ...

Page 38: ...CHAPTER 1 System Specifications 36 ...

Page 39: ...ecifications and Configurations 23 Processor 23 Second Level Cache 23 System Memory 23 Lan Interface 23 Wireless LAN 24 Pointing Device 24 Bluetooth Interface 24 Hard Disk Drive Interface 24 Audio Interface 28 LCD Panel 28 Card Slot 29 WebCAM 29 Keyboard 29 I O 30 Button 30 Software 30 Power Management 31 Battery 31 LED Status Indicator 34 Security Features 34 FAN 34 Physical Characteristics 34 Ch...

Page 40: ...al CD ROM Drive Check xxv Keyboard or Auxiliary Input Device Check xxv Memory Check xxvi Power System Check xxvi Touchpad Check xxvii Power On Self Test POST Error Message xxviii Index of Error Messages xxviii Error Code List xxviii Error Message List xxix No beep Error Message List xxxi InsydeH2O BIOS Beep Codes xxxii Index of Symptom to FRU Error Message xxxvii LCD Related Symptoms xxxvii Indica...

Page 41: ...ons lxiii Top View lxiv Bottom View lxv Appendix A Model Definition and Configuration lxvii Appendix B Online Support Information lxix Appendix C Test Compatible Components lxxiii Introduction lxxiv Microsoft Windows Vista Environment Test lxxiv Chapter 6 System Utilities lxxix BIOS Setup Utility lxxx Invoking BIOS Setup Utility lxxxi BIOS Flash Utility xci ...

Page 42: ...Contents iv ...

Page 43: ...CHAPTER3 v Replacing Notebook Components General Information Disassembly Procedure Flowchart Disassembling the External Module ...

Page 44: ...r Philips screwdriver Plastic flat head screw driver Tweezers Before You Begin Before proceeding with the disassembly procedure make sure that you do the following Turn off the power to the system and all peripherals Unplug the AC adapter and all power and signal cables from the system Remove the battery pack Important The screws for the different components vary in size During the disassembly pro...

Page 45: ...tire diassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Main unit disassembly flow chart LCM module disassemble flow chart ...

Page 46: ... 1 Release the battery lock 2 Slide the battery latch then remove the battery Removing the HDD and RAM 3 Remove 3 screws on the HDD cover and remove HDD Note Battery has been highlighted with the yellow circle as above image shows Please detach the battery and follow local regulations for disposal ...

Page 47: ...M cover and remove Both of RAM Removing the Battery Removing the Battery 5 Remove the RTC battery Note RTC battery has been highlighted with yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal ...

Page 48: ...ing the Keyboard 6 Disconnect 5 latches on the keyboard 7 Remove the FFC behind the keyboard 8 Remove Touch Pad FFC and lamp FFC Removing FFC of Main Board 9 Use Tweezers to remove the rubber foot on the back of the notebook There are 5 rubber foots ...

Page 49: ...www gateway com xi 10 Remove all of the screws on the back of the notebook 11 Remove screws on the upper case ...

Page 50: ...APTER 3 Replacing Notebook Components xii 12 Remove the dummy card 13 Remove upper case and disconnect the connection between the audio board and upper case 14 Disconnect all of the FFC on the main board ...

Page 51: ...www gateway com xiii 15 Remove the FFC of the panel and audio board 16 Remove the FFC of Bluetooth and SSD board 17 Remove the connector of camera and the FFC of card reader board ...

Page 52: ...CHAPTER 3 Replacing Notebook Components xiv Removing Wireless Card and Thermal Module 18 Release wireless screw and line and remove wireless card 19 Release the screws of fan and take it off ...

Page 53: ...www gateway com xv 20 Loose 4 screws and remove it Removing the Main Board 21 Remove connection CRT board and USB board ...

Page 54: ...PTER 3 Replacing Notebook Components xvi 22 Remove the main board after loosing these 2 screws 23 Remove DC in connector and remove the whole main board 24 Remove 4 screws on the thermal pipe and remove it ...

Page 55: ...www gateway com xvii Removing I O Board and Panel 25 Remove 7 screws on the bezel 26 Release connection of audio board and panel and remove the panel ...

Page 56: ...CHAPTER 3 Replacing Notebook Components xviii 27 Loose 2 screws on SSD board and remove it 28 Loose 2 screws on the Card Reader board and remove it ...

Page 57: ... gateway com xix 29 Loose 2 screws on audio board and remove it 30 Remove 3 screws on VGA board and remove it 31 Remove 3 screws on USB board and remove it Note Replace the USB Board need to flash new UUID ...

Page 58: ...g Notebook Components xx Disassembling the LCM Module 32 Remove 4 bezel mylar 33 Release 4 LCM screws under the mylar 34 Remove the bezel 35 Remove 4 steal parts to take off panel 36 Remove LCM cable on the back of panel ...

Page 59: ...www gateway com xxi Disassembling the External Module Disassembling the HDD Module 1 Remove the 4 screws from both sides of HDD and divide them ...

Page 60: ...CHAPTER 3 Replacing Notebook Components xxii ...

Page 61: ...eshooting Diagnosing Problems System Check Procedures Power On Self Test POST Error Message Index of Error Messages InsydeH2O BIOS Beep Codes Index of Symptom to FRU Error Message Intermittent Problems Undetermined Problems ...

Page 62: ...ateway products Non Gateway products prototype cards or modified options can give false errors and invalid system responses Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page xxvi POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page xxviii Undetermined Problems on page xli POST detects ...

Page 63: ...urs reconnect the connector on the system board If the error still remains 4 Reconnect the external diskette drive CD ROM module 5 Replace the external diskette drive CD ROM module 6 Replace the main board Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure...

Page 64: ... by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter on page xxvi Check the Battery Pack on page xxvii Check the Power Adapter Unplug the power adapter cable from the notebook and measure the output voltage at the plug of the power See the following figure If the voltage is not correct replace the power adapter If ...

Page 65: ... If the voltage is still less than 7 5 Vdc after recharging replace the battery To check the battery charge operation use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charg...

Page 66: ...tion Index of Error Messages Error Code List Important Perform the FRU replacement or actions in the sequence shown in the FRU Action column If the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU Important Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of m...

Page 67: ...r type does not match CMOS Run Setup Run Load Default Settings using the BIOS Setup Utility Shadow RAM Failed at offset nnnn Test or replace the BIOS ROM Test or replace the system board System RAM Failed at offset nnnn Test or replace the DIMM Test or replace the system board Extended RAM Failed at offset nnnn Test or replace the DIMM Test or replace the system board System battery is dead Replac...

Page 68: ... replace the system board Fail Safe Timer NMI Failed Test or replace the DIMM Test or replace the system board Device Address Conflict Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Allocation Error for device Run Load Default...

Page 69: ...nnect the LCD connector Check the hard disk drive Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or repla...

Page 70: ...alize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Te...

Page 71: ...T device initialization 46h 2 1 2 3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for u...

Page 72: ...er I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initial...

Page 73: ... time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parit...

Page 74: ...itialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory ...

Page 75: ...ess function key doesn t work Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board The LCD screen is unreadable Missing pels in characters The screen appears abnormal The wrong color is displayed Reconnect the LCD connector Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inv...

Page 76: ...er System Check on page xxvi Test or replace the battery pack Test or replace the power adapter Test or replace the hard drive battery connection board Test or replace the system board The system doesn t power off Test the power source battery pack and power adapter See Power System Check on page xxvi Hold and press the power switch for more than 4 seconds Test or replace the system board The batt...

Page 77: ...osing the LCD Test or replace the LCD cover switch Test or replace the system board The system doesn t resume from hibernation mode Check the hard disk connection to the system board Test or replace the hard disk drive Test or replace the system board The system doesn t resume from standby mode after opening the LCD Test or replace the LCD cover switch Test or replace the system board The battery ...

Page 78: ... is set to Enabled Reinstall the device driver Test or replace the device cable Test or replace the device Test or replace the system board Symptom Error Action in Sequence The keyboard one or more keys does not work Reconnect the keyboard cable Test or replace the keyboard Test or replace the system board The touchpad does not work Reconnect the touchpad cable Test or replace the touchpad board T...

Page 79: ...ems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate a non defective FRU To isolate a failing FRU 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect a...

Page 80: ...the problem does not recur reconnect the removed devices one at a time until you find the failing FRU If the problem remains replace the following FRUs one at a time System board LCD assembly Important Do not replace a non defective FRU ...

Page 81: ...CHAPTER6 xliii FRU Field Replaceable Unit List Introduction Exploded Diagram Gateway EC58 FRU List ...

Page 82: ...ver reasons a part number change is made it will not be noted on the printed Service Guide For GATEWAY AUTHORIZED SERVICE PROVIDERS your Gateway office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Gateway office to order FRU parts for repair and service of customer machines Important T...

Page 83: ...www gateway com xlv Exploded Diagram ...

Page 84: ...CHAPTER 6 FRU Field Replaceable Unit List xlvi ...

Page 85: ...www gateway com xlvii ...

Page 86: ...CHAPTER 6 FRU Field Replaceable Unit List xlvii ...

Page 87: ...www gateway com xlix ...

Page 88: ...N 011 ADAPTER ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65JH DB A LV5 LED LF AP 06501 026 ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AC LV5 LED LF AP 06503 024 ADAPTER HIPRO 65W 19V 1 7X5 5X11 YELLOW HP A0652R3B 1LF LV5 LED LF AP 0650A 012 ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP 65MH B A LV5 LF LF AP 06501 027 ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA 1650 22AG LV5 LF AP 06503 02...

Page 89: ...ll 5200mAh Main COMMON C1 AS09D7C BT 00607 090 BATTERY SANYO AS 2009D LI ION 3S2P SANYO 6 CELL 4400MAH MAIN COMMON ID AS09D31 W HALOGEN FREE BT 00603 082 BATTERY SONY AS 2009D LI ION 3S2P SONY 6 CELL 4400MAH MAIN COMMON ID AS09D41 W HALOGEN FREE BT 00604 039 BATTERY PANASONIC AS 2009D LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID AS09D51 W HALOGEN FREE BT 00605 041 BATTERY SIMPLO AS 2009D LI...

Page 90: ...theros HB93 1x2 BGN HM NI 23600 046 Foxconn Wirelss LAN Atheros HB95 1x1 BG HM NI 23600 047 OPTION 3G MODULE GTM382EL LC 21300 007 QUALCOMM 3G MODULE GOBI2000 LC 21300 011 TOUCHPAD 56 PCR0N 001 BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928 11 BT 21100 005 BLUETOOTH BOARD Foxconn BRM 2046 BT2 1 T60H928 33 BH 21100 004 USB BOARD 55 WEK0N 001 CARD READER BOARD 55 PCR0N 003 AUDIO BOARD 55 WEK0N 002 D SUB...

Page 91: ...ER CORD 3PIN DENMARK 27 AAMVN 010 POWER CORD ISRAEL 27 AAMVN 011 POER CORD 3PIN ITALIAN 27 AAMVN 009 POWER CORD 3PIN UK 27 AAMVN 004 POWER CORD 3PIN SWISS 27 AAMVN 006 POWER CORD AUSTRALIA W LABEL 27 AAMVN 003 POWER CORD 3PIN CHINA 27 AAMVN 005 POWER CORD SOUTH AFRICA AIL 27 AAMVN 007 BLUETOOTH BOARD CABLE 50 PCR0N 010 DC IN CABLE 65W 50 WEK0N 001 USB BOARD CABLE 50 WEK0N 002 Category Part Name an...

Page 92: ...E 50 WEK0N 004 AUDIO BOARD CABLE 50 WEK0N 005 CARD READER BOARD CABLE 50 PCR0N 003 SSD TRANSFER BOARD CABLE 50 PCR0N 005 LED BOARD CABLE 50 PCR0N 001 TOUCHPAD BUTTON BOARD CABLE 50 PCR0N 002 TOUCHPAD CABLE 50 PCR0N 009 LED LCD CABLE 50 WEK0N 008 Category Part Name and Description Gateway Part No ...

Page 93: ...1 0M SUYIN CN1014 S36D OV05 R LAVENDER_G 57 PCR0N 001 CASE COVER BRACKET ASSEMBLY MINI PCI CARD BRACKET 33 WEK0N 001 TOUCHPAD BUTTON BOARD BRACKET 33 WEK0N 002 LED LENS 42 WEK0N 001 HDD COVER 60 WEK0N 001 Category Part Name and Description Gateway Part No ...

Page 94: ...laceable Unit List lvi DIMM COVER 60 WEK0N 002 DUMMY CARD 42 PCR0N 003 UPPER CASE GW 60 WEK0N 003 LOWER CASE 60 WEK0N 005 HDD CONNECTOR 20 PCR0N 001 HDD BRACKET 33 WEK0N 003 Category Part Name and Description Gateway Part No ...

Page 95: ...3 3 GW 60 WEK0N 007 LCD BEZEL 13 3 W CCD HOLE 60 WEK0N 008 LCD HINGE COVER RIGHT 60 WEK0N 009 LCD HINGE COVER LEFT 60 WEK0N 010 LCD HINGE CAP 60 WEK0N 011 LCD HINGE LEFT 33 WEK0N 004 Category Part Name and Description Gateway Part No ...

Page 96: ... B SATA LF F W C60F KH 25007 015 HDD WD 2 5 5400RPM 250GB WD2500BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 KH 25008 021 HDD SEAGATE 2 5 5400RPM 320GB ST9320320AS CROCKETT SATA LF F W 0303 KH 32001 008 HDD HGST 2 5 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F W C60F KH 32004 002 HDD HGST 2 5 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F W C60F KH 32007 007 HDD WD 2 5 5400RPM 320GB WD3200BEVT 2...

Page 97: ... Internal 14 Standard 86KS Black Swiss G KB I140G 079 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Sweden KB I140G 078 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black SLO CRO KB I140G 076 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Norwegian KB I140G 073 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Hungarian KB I...

Page 98: ... 86KS Black Japanese KB I140G 071 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Italian KB I140G 070 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black Greek KB I140G 068 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black German KB I140G 067 Keyboard GATEWAY GP 4T Black SJV40 Internal 14 Standard 86KS Black French KB I140G 066 Keyboard GATEWAY G...

Page 99: ...2873EH1 CF8 LF 64 16 0 055UM KN 1GB0B 028 MEMORY HYNIX SO DIMM DDRIII 1066 1 GB HMT112S6AFP6C G7N0 LF 64 16 0 065UM KN 1GB0G 019 MEMORY MICRON SO DIMM DDRIII 1066 2 GB MT16JSF25664HY 1G1D1 LF 128 8 0 07UM KN 2GB04 004 MEMORY ELPIDA SO DIMM DDRIII 1066 2 GB EBJ21UE8BAU0 AE E LF 128 8 0 07UM KN 2GB09 002 MEMORY SAMSUNG SO DIMM DDRIII 1066 2 GB M471B5673DZ1 CF8 LF 128 8 0 065UM KN 2GB0B 005 MEMORY SA...

Page 100: ... SCREW SCREW M2 5 4 5 NI PATCH 86 WEK0N 001 SCREW M2 0 3 NI PATCH 86 WEK0N 002 SCREW I30035M HARDEN 86 PCR0N 003 SCREW M2 0 5 0MM CROSS BNI PATCH 86 PCR0N 004 SCREW M2 3 PATCH 86 PCR0N 005 SPEAKER SPEAKER 23 WEK0N 002 Category Part Name and Description Gateway Part No ...

Page 101: ...CHAPTER5 lxiii Connector Locations Top View Bottom View ...

Page 102: ...nd connector location Top view No Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR ...

Page 103: ...om view No Name Description 11 CN9 Battery CNTR 12 CN10 PCI E socket 13 CN11 SIM card socket 14 CN12 PCI E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14 North Bridge ...

Page 104: ...CHAPTER 5 Connector Locations lxvi ...

Page 105: ...APPENDIXA lxvii Model Definition and Configuration ...

Page 106: ...kk_V38 2 2G 500_L BT 6L2 8 5R CB_n2_1 0D_HG_ES54 BUTTERFLY_S FC 160SP ENBFS 354G32n VHP32BTES1 UMACkk8 2 2G 320 BT 6L2 8 5R CB_n2_1 0D_HG_ES54 BUTTERFLY_S EV 151SP ENBFS 354G32n VHP32BTES1 UMACkk8 2 2G 320 BT 6L2 8 5R CB_n2_1 0D_HG_ES54 BUTTERFLY_S EV 150SP CPU C2SSU3500B LCD NLED13 3WXGAGS SO DIMM 1 SO2 GBIII10 SO DIMM 2 SO2 GBIII10 HDD 1 GB N500 GB5 4KS N320 GB5 4KS N320 GB5 4KS Wireless LAN SP1...

Page 107: ...APPENDIXC lxix Online Support Information ...

Page 108: ...you can download information on all of Gateway s Notebook Desktop and Server models including Service guides for all models User s manuals BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed informati...

Page 109: ... locations bottom view lxv top view lxiv K keyboard USB port 17 18 keyboard or auxiliary input device check xxv L LCD panel 22 M memory check xxvi microphone built in 22 Model definition lxvii mouse USB port 17 18 O Online support information lxix P PC card xxxviii ports connections 17 POST Power on self test codes xxviii power button 21 power system check xxvi battery pack xxvii power adapter xxv...

Page 110: ...Index lxxii ...

Page 111: ...APPENDIXB lxxiii Test Compatible Components Introduction Microsoft Windows Vista Environment Test ...

Page 112: ...M 900398 M10_Cantiga SFF FCBGA 1363P INTEL SB Chipset Intel CS AM82801IUX MM 898134 ICH9M SFFE UMA ATI M92 S2 LP 512M DDR3 64 16 4 Realtek Audio Codec ALC269X GR Realtek RTS5159 GR Atheros AR8131 RTL8111CA GR Gateway only CPU CPU Intel Core2Dual SU9400 BGA 1 4G 3M 800 10W R 0 ULV CPU Intel Core2Dual SU9600 BGA 1 6G 3M 800 ULV R 0 CPU Intel Core2 SU3500 BGA 1 3G 800 ULV R 0 CPU Intel Core2 SU3300 B...

Page 113: ...5 5400rpm 160 GB ST9160310AS Crockett SATA LF F W 0303 HDD TOSHIBA 2 5 5400rpm 160 GB MK1655GSX Libra SATA LF F W FG011J HDD HGST 2 5 5400rpm 160 GB HTS545016B9A300 Panther B SATA LF F W C50K HDD WD 2 5 5400rpm 160 GB WD1600BEVT 22ZCTO ML160 SATA LF F W 11 01A11 HDD SEAGATE 2 5 5400rpm 250 GB ST9250315AS Wyatt SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400rpm 250 GB MK2555GSX Libra SATA LF F W FG000J H...

Page 114: ... Memory SAMSUNG SO DIMM DDRIII 1066 2 GB M471B5673EH1 CF8 LF 128 8 0 055um Memory HYNIX SO DIMM DDRIII 1066 2 GB HMT125S6AFP8C G7N0 LF 128 8 0 065um WLAN Lan Intel WLAN 533AN_HMWG Shirley Peak 5300 MM 895401 Lan Intel WLAN 512AN_HMWG Shirley Peak 5100 MM 895373 Foxconn Wireless LAN Atheros HB93 1x2 BGN HM 3G Module Option 3G GTM382E Qualcomm GOBI2000 EM770 Keyboard Keyboard Gateway GP001 White Cam...

Page 115: ......

Page 116: ...MAN GATEWAY SVC GDE R1 09 ...

Page 117: ...CHAPTER2 lxxix System Utilities BIOS Setup Utility BIOS Flash Utility ...

Page 118: ... need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Setup Utility press m during POST when Press F2 to enter Setup message is prompted on the bottom of screen Press m to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BOIS Setup Utility please set the parameter to enabled...

Page 119: ...settings of the system Boot Allows the user to specify the boot options Exit Allows the user to save CMOS setting and exit Setup Information The Information screen displays a summary of your computer hardware information Important You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for paramet...

Page 120: ...ive or optical drive model name is automatically detected by the system HDD1 Serial Number The field shows the serial number of devices installed on secondary master System BIOS Version Displays system BIOS version VGA BIOS Version This field displays the VGA firmware version of the system Serial Number This field displays the serial number of the unit Asset Tag Number This field displays the asse...

Page 121: ...ested parameter settings Important The system information is subject to different models Parameter Description Format Option System Time Sets the system time The hours are displayed with 24 hour format Format HH MM SS hour minute second System Time System Date Sets the system date Format MM DD YYYY month day year System Date System Memory This field reports the memory size of the system Total Memo...

Page 122: ...uring POST Option Disabled or Enabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled SATA Mode Choose which mode of HDD mode Please be careful for changing this setting because it might cause system fail to boot Option AHC...

Page 123: ...s Parameter Description Option Supervisor Password Is Shows the setting of the supervisor password Clear or Set User Password Is Shows the setting of the user password Clear or Set HDD Password Is Shows the settings of HDD password Clear or Set Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user...

Page 124: ...rized access The user can enter the Setup menu only and does not have right to change the value of parameters Set HDD Password Press Enter to set the HDD password When HDD password is set this password protects the HDD Other users cannot steal information Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options all req...

Page 125: ...hen sets the Supervisor Password parameter to Clear 4 When you have changed the settings press u to save the changes and exit the BIOS Setup Utility Changing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Type a pass...

Page 126: ...wing The password setting is complete after the user presses u If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen will display the following message ...

Page 127: ...om lxxx Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes diskette drive in module bay the onboard hard disk drive and the CD ROM in module bay ...

Page 128: ... describes the parameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS ...

Page 129: ...the bootable diskette 3 Then boot the system from the bootable diskette The flash utility has auto execution function Important If you do not have a crisis recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Phlash utility Do not install memory related drivers XMS EMS DPMI when you use the Phlash Caution Use the AC adapter power supply when you run the Ph...

Page 130: ...CHAPTER 2 System Utilities xcii ...

Reviews:

No comments