Gateway E4350 User Manual Download Page 17

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Locating your serial number

Locating your serial number

The label on the side of your computer case contains information that identifies your
computer serial number. Gateway Technical Support will need this information if you
call for assistance.

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer
includes the product key code for your operating system.

Summary of Contents for E4350

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Page 3: ...d chair 17 Setting up your computer and computer accessories 17 Sitting at your computer 17 Avoiding discomfort and injury from repetitive strain 18 Protecting from power source problems 18 Checking t...

Page 4: ...System Restore 40 Reinstalling programs and drivers 40 Restoring your computer to the original configuration 41 Preventing static electricity discharge 42 Opening the case 43 Removing the front bezel...

Page 5: ...74 Installing Ethernet cards and drivers 74 Making sure your broadband connection works 75 Naming the computers and the workgroup 75 Configuring the TCP IP protocol 76 Setting up an Ethernet network 7...

Page 6: ...iv www gateway com...

Page 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway...

Page 8: ...ubleshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support...

Page 9: ...oft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To...

Page 10: ...ng a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online...

Page 11: ...Checking Out Your Gateway Computer Identifying features Locating your computer serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing...

Page 12: ...ng Out Your Gateway Computer Front Your computer includes the following components CD DVD Recordable drives optional Power button power indicator USB ports Headphone jack Microphone jack IEEE 1394 por...

Page 13: ...5 inch diskette into the diskette drive For more information see Using the diskette drive on page 28 USB ports Plug a USB Universal Serial Bus device such as a printer scanner camera keyboard or mous...

Page 14: ...connector PS 2 keyboard port PS 2 mouse port Parallel port Serial port USB ports Video TV out jack Audio jacks Ethernet network jack Voltage switch Case thumbscrew Kensington lock slot VGA monitor por...

Page 15: ...nner or other peripheral device on page 26 Video TV out jack Plug an RCA cable into this jack to connect a video device such as a TV or a video recorder TOSLINK optical digital audio jack Plug a TOSLI...

Page 16: ...ee Learning about the Internet in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation S Video out jack optiona...

Page 17: ...ins information that identifies your computer serial number Gateway Technical Support will need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certific...

Page 18: ...nding your specifications For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has lin...

Page 19: ...e more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage spa...

Page 20: ...computer Uninterruptible power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer runnin...

Page 21: ...Getting Started Using your computer safely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Connecting the modem and network Installing periph...

Page 22: ...can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indir...

Page 23: ...e seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can...

Page 24: ...dd in cards and peripheral devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V o...

Page 25: ...me follow the on screen instructions to set up your computer 4 Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions Im...

Page 26: ...has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Warning When you turn off your computer certain components in the power supply and...

Page 27: ...rt your computer 1 Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the...

Page 28: ...g of a document or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of...

Page 29: ...t or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press this key to open the...

Page 30: ...olume Mute Turn off all sound My Documents Opens the My Documents folder You can customize this button to open another program Help Open online help You can customize this button to open another progr...

Page 31: ...ces in your computer To adjust the overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR If you have the multimedia or wireless...

Page 32: ...sually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the devic...

Page 33: ...Chapter 4 27 Using Drives and Ports Using the diskette drive Using CD or DVD drives...

Page 34: ...ette 1 Insert the diskette into the diskette drive with the label facing up or to the left if using your Micro Tower case vertically 2 To access a file on the diskette click Start then click My Comput...

Page 35: ...rograms playing audio CDs and accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data crea...

Page 36: ...the eject button to close the tray Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tra...

Page 37: ...e CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more inform...

Page 38: ...32 www gateway com Chapter 4 Using Drives and Ports...

Page 39: ...intaining Your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replaci...

Page 40: ...n storing your computer for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Up...

Page 41: ...on AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling ma...

Page 42: ...puter and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs...

Page 43: ...the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the...

Page 44: ...and wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likel...

Page 45: ...ropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place To clean your optical mouse Wipe the bottom of the mouse with a damp lint free cloth Cleaning CDs or DVDs Wipe from the ce...

Page 46: ...Accessories System Tools then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need...

Page 47: ...tion If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original...

Page 48: ...Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic prote...

Page 49: ...ower cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the two thumbscrews on the back of the case 5 Pull the sid...

Page 50: ...procedures may require you to remove the front bezel To remove the front bezel 1 Open the case by following the instructions in Opening the case on page 43 2 In the lower front area of the case press...

Page 51: ...45 www gateway com Opening the case 3 Position the computer where you can grasp the front bottom edge of the bezel then pull the bezel out and away from the case...

Page 52: ...46 www gateway com Chapter 5 Maintaining Your Computer To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place...

Page 53: ...nal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the tabs on the front of the panel into the case notches 3 Swing the side panel toward the case unti...

Page 54: ...l or replace DIMM memory 1 Open the case by following the instructions in Opening the case on page 43 2 Find the memory module banks on your system board 3 If you are removing a DIMM from the memory m...

Page 55: ...module is secure you hear a click 5 Close the case by following the instructions in Closing the case on page 47 6 Reconnect the cables and the power cord 7 Turn on your computer Windows starts and th...

Page 56: ...system board and note its orientation You will need to install the new battery the same way 4 While pushing down on the battery release tab place the edge of a small flat head screwdriver under the b...

Page 57: ...51 www gateway com Replacing the system battery 7 Reconnect all external cables and the power cord 8 Turn on your computer...

Page 58: ...52 www gateway com Chapter 5 Maintaining Your Computer...

Page 59: ...Chapter 6 53 Troubleshooting Troubleshooting typical hardware and software problems...

Page 60: ...ower strip or surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive i...

Page 61: ...that you have a DVD drive To identify your drive type see Identifying drive types on page 29 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some...

Page 62: ...ation see Cleaning CDs or DVDs on page 39 Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DV...

Page 63: ...try using the diskette again You see a Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full D...

Page 64: ...Bin was emptied before you try to restore a file the file cannot be restored Hard drive You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup...

Page 65: ...shock you may need to reinstall the operating system You see a Non system disk or disk error error message Eject the diskette from the diskette drive then press ENTER Internet You cannot connect to t...

Page 66: ...multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not rece...

Page 67: ...t connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 8 to make sure that the connections have been made correctly Make sure that y...

Page 68: ...ss line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to s...

Page 69: ...imum send and receive rate of 14 400 bps The modem is not recognized by your computer Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer S...

Page 70: ...volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double cl...

Page 71: ...degauss see your monitor s documentation Why is there a horizontal line or wire visible across the monitor screen Your monitor may use a thin damper wire located approximately 1 3 of the way down fro...

Page 72: ...u have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris If you have a trackball mouse see Cleaning the mouse...

Page 73: ...printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the pr...

Page 74: ...ws a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Wait until files have been printed before sending additional files to the printer If you print large files...

Page 75: ...sting the volume on page 25 If you are using external speakers see the speaker setup poster to check your speaker connections Help and Support For more information about sound troubleshooting click St...

Page 76: ...70 www gateway com Chapter 6 Troubleshooting...

Page 77: ...Chapter 7 71 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network...

Page 78: ...Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your elect...

Page 79: ...ed to the router is a cable or DSL modem that provides access to the Internet Equipment you need for a router based Ethernet network For an Ethernet network you need Two or more computers with Etherne...

Page 80: ...and drivers on the computers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentatio...

Page 81: ...ter to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names mus...

Page 82: ...s a router temporarily assign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask...

Page 83: ...o not have a LAN connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection...

Page 84: ...Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable...

Page 85: ...you need a straight through cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect computer...

Page 86: ...thernet jack on the DSL or cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions...

Page 87: ...s you a different IP address each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP...

Page 88: ...more information see Using Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the r...

Page 89: ...where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer d...

Page 90: ...84 www gateway com Chapter 7 Networking Your Computer...

Page 91: ...Appendix A 85 Safety Regulatory and Legal Information Safety information Regulatory statements Notices...

Page 92: ...total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure...

Page 93: ...on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipm...

Page 94: ...s to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United...

Page 95: ...location Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your...

Page 96: ...ouching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground...

Page 97: ...ectronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit to...

Page 98: ...ent Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spo...

Page 99: ...opening 43 CD cleaning 39 controlling play with keyboard 24 inserting 30 playing audio 31 recording 31 troubleshooting 55 CD drive identifying 29 locating drive 7 troubleshooting 55 using 29 Certific...

Page 100: ...g 28 troubleshooting 57 using 28 display troubleshooting 58 documentation help 2 Help and Support 2 online help 4 Using Your Computer 3 domain name 81 drives CD 7 29 diskette 7 28 DVD 7 29 identifying...

Page 101: ...CD drive 30 diskette drive 28 DVD drive 30 Num Lock 22 23 numeric keypad 22 23 Pad Lock 22 23 power 7 Scroll Lock 22 23 inkjet printer 13 installing battery 50 devices 26 digital camera 26 digital vid...

Page 102: ...ing from power surge 18 troubleshooting 61 monitor cleaning 38 port 9 10 troubleshooting 64 mouse cleaning 38 PS 2 port 9 troubleshooting 66 USB port 7 9 Multifunction keyboard 23 features 24 multimed...

Page 103: ...s 31 resetting computer 21 restarting computer 21 restoring system 40 Resume mode 7 router configuring 80 name 81 S safety avoiding repetitive strain 18 caring for computer 34 general precautions 86 g...

Page 104: ...r 67 printer 67 safety guidelines 54 screen 64 screen resolution 64 Web site connection speed 60 turning off computer 7 20 21 turning on computer 7 19 TV out S Video out jack 10 TV out jack 9 U uninte...

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