Gateway DX4300, User Manual

Page: 60 / 82

CHAPTER 4: Troubleshooting
50
You get a “Download Error” message when Media
Center tries to update the Program Guide
•
You must be connected to the Internet to update
the Program Guide. Make sure that your
computer is connected to the Internet. For
information about manually updating the
Program Guide, see the Media Center online
help.
Checking for device
problems
Faulty devices or corrupt device drivers can cause a
variety of problems on your computer. Checking the
condition of system devices and the status of their
drivers can help pinpoint the problem.
To check for device problems:
1 Click (Start), type device manager, then press
E
NTER
.
Device Manager
opens.
2 Examine the list of computer device types. A
device type with problems have a yellow triangle
or red octogon indicating a problem or a failed
condition.
3 Click the + symbol to the left of the device type
to expand the list of devices. The faulty device is
marked with a yellow (problems) or red (failed)
icon.
4 To update the device driver (a common solution
to many device problems), right-click the device,
click Update Driver Software, then click Search
automatically for updated driver software and
follow the on-screen prompts.
- OR -
To check for specific problems, right-click the
device, then click Properties and examine the
information within each of the tabs. Write down
this information for future reference and
troubleshooting. It may also be useful
information to have available if you call
Customer Care.