Gateway Desktops, User Manual

Page: 173 / 198

Solving problems www.gateway.com
165
The hard drive cannot be accessed, or you see a “General failure reading
drive C” error message
■
If a diskette is in the diskette drive, eject it and restart your computer.
■
Press C
TRL
+A
LT
+D
EL
to restart your computer.
■
If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
■
Eject the diskette from the diskette drive, then press E
NTER
.
Internet
See also “Modem (dial-up)” on page 167 .
You cannot connect to the Internet
■
If you are using a dial-up modem, make sure that the modem cable is
plugged into the modem jack and not the Ethernet network jack. See the
Hardware Reference Guide or your setup poster to make sure that the
connections have been made correctly.
- OR -
If you are using a cable or DSL modem, make sure that the modem cable
is plugged into the Ethernet network jack and not the modem jack. See
the Hardware Reference Guide or your setup poster to make sure that the
connections have been made correctly.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■
Make sure that you do not have a problem with your modem. For more
information,
“Modem (dial-up)” on page 167 .
Help and Support
For more information about
troubleshooting your Internet
connection, click Start, then click Help
and Support . Type the keyword Internet
connections in the Search box, then click
the arrow.
You see an “Unable to locate host” message and are unable to browse the
Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your local
telephone service
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your computer
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