76 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Introduction
If the system does not operate correctly, re-read the instructions for the
procedure(s) you have performed and verify that you performed the
procedure correctly and completely. If an error occurs in an application,
consult the documentation supplied with the software.
This section identifies some solutions to common problems. If the
suggestions in this chapter do not resolve your problem, call technical
support.
Computer virus notice
A virus is a program written with malicious intent for the sole purpose of
creating havoc in a computer system. It attaches itself to executable files or
boot sectors, so it can replicate and spread. Some viruses may only cause
the system to beep or display messages or images on the screen. Other
viruses are highly destructive and corrupt or erase the contents of files or
disks. To be safe, never assume any virus is harmless.
Viruses are identified by how they infect the computer.
•
Program Viruses
infect executable program files such
as.COM,.EXE, .OVL, .DRV, .SYS, and .BIN.
•
Macro Viruses
infect the data files of specific programs. These
viruses are written in the macro languages certain applications use
to enhance their functionality. These viruses do not infect other
programs or the boot sector.
•
Boot Viruses
attach themselves to a Boot Record, Master Boot,
FAT, or Partition Table.
•
Multipartite Viruses
are both program and boot infectors.
Important!
Do not return any
equipment without
obtaining a Return Material
Authorization (RMA)
number.
4081TL.book Page 76 Tuesday, December 22, 1998 1:27 PM
