18
Troubleshooting guide
Problem:
The suction mount will not stay attached to the
windscreen
Solution:
• Ensure windscreen is clean and free of debris,
use glass cleaner or an alcohol swab to clean.
• Ensure that the plastic film has been removed from the
suction mount.
• When mounting hold the bracket firmly to the windscreen
before rotating the tightening lock.
Problem:
The Dash Cam will not power on
Solution:
• Vehicle Accessory Socket - Check the vehicle
accessory socket has power, simply plug another device
and see if it powers up (or use a test light / multimeter to
check for power).
• Dash Cam Power Cable - Check the fuse in the tip of the
accessory plug, it may need to be replaced.
• Dash Cam - Connect the Dash Cam to a computer via the
USB cable to see if it powers up.
Problem:
The Dash Cam shuts down when connected to
the vehicle and the battery will not charge
Solution:
• The battery will only charge while the vehicle is
switched on.
• If the vehicle is not frequently used the Dash Cam battery
will fully discharge and may need to be connected to a
domestic USB charger (such as a smartphone charger) for
approximately 4 hours to fully charge.
