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Troubleshooting Guide
Problem
Possible Cause
Solution
Froth Whip not rotating
Froth Whip not properly seated in Whip
Holder
Lid not properly seated
Electrical cord not fully plugged into base
unit or wall outlet
Verify that Froth Whip is seated in Whip
Holder and locked in place. Check that Whip
Holder is fully snapped onto Lid.
Check that Lid is fully seated on the electrical
connector of base unit.
Check all electrical connections.
Froth overflows
Using too much milk
For optimal results, add milk to FILL LINE.
Unit not properly frothing
Froth Whip and/or Whip Holder not
snapped properly in Lid
Not using proper amount of milk
Residue buildup on bottom, inside
Pitcher, and/or the Whip
Using a brand or type of milk
that doesn’t froth
Pitcher not cooled down
See ´Operation´
For optimal results, add milk to FILL LINE.
Remove all milk residue from Pitcher with
scrubber sponge. Operate unit with water to
the FILL LINE.
Use cold, fresh milk. Occasionally, a brand or
type of milk may not froth as well.
Rinse Pitcher in COLD water. Add COLD water
to empty Pitcher and wait a few minutes
until cool.
Unit does not restart and
Operating Light stays on
Lid removed while unit was in
operation
Unplug unit from power and reinsert plug.
Press ON switch to restart.
Unit does not operate or no
operating light
Unit not plugged in
Unit in safety cool down period
ON switch not properly
engaged
Check to ensure unit is plugged into wall
outlet and power receptacle in unit.
Rinse Pitcher in COLD water. Add COLD water
to empty Pitcher and wait a few minutes
until cool.
Push ON switch firmly.
Milk residue on bottom, inside
Pitcher, and/or the Whip
Pitcher not cleaned properly
after use
Clean Pitcher with scrubber sponge after
every use.
If cleaning is delayed, add warm water to
soak. Add ½ to 1 cup water with a very small
amount of dishwasher detergent and run a
full cycle. RINSE.
Use a milk frother cleaner.