Troubleshooting
CAUTION: Unplug the appliance before any servicing. Risk of severe injuries or death as a result of electric shock or
contact with the rotating chain.
Service
Any technical questions?
Complaint?
Do you need spare parts or operation manual?
Go to our website
www.guede.com
and the section
Service
will help you quickly and without bureaucracy. Please, help us to help you.
In order to identify your device in case of complaint, please indicate serial number, order number and year of manufacture. All
information is available on the product label. To have all information always at hand, put them down.
Serial number:
Order number:
Year of manufacture:
Phone:
+49 (0) 79 04 / 700-360
Fax:
+49 (0) 79 04 / 700-51999
E-Mail:
Important information for the customer
Please be sure to know that returning the product in or after the warranty period must be made in the original packaging.
Problem
Possible cause
Remedy
Saw running but not cutting
Chain fitted the other way round on the chain
bar
See Chain bar and saw chain fitting
Saw cutting only at high speed and it only
results in a few chippings with some bigger
fractions.
Chain is blunt
See Saw chain sharpening
Saw running slowly and remaining
slightly jammed
Too low voltage
Extension lines are not dimensioned sufficiently
(see Extension line).
Saw engine not starting after pressing the
starter
Switch fuse has not been pressed to release
the starter
Extension line connection is released
Automatic fuse switch is open
Engine brushes are worn out
Electrical circuit on the saw is open
Press the switch fuse before the starter
Check the cable connection
Check the automatic fuse switch
Call an authorised service centre
Call an authorised service centre
Saw engine running but not moving
Gear wheel is defective
Call an authorised service centre
Chain not being supplied with oil
Oil groove on the chain bar is blocked
Oil is too dense
Remove the chain bar and clean the oil groove
Use the right oil (see Oil tank filling)
Chain getting out of the
Chain bar
Chain is too loose
Chain bar and chain are fitted improperly
Tighten the chain. See Chain tension calibration
See Chain bar and saw chain fitting
Saw smoking
Saw is damaged. Do not use the saw
Call an authorised service centre
Oil leaking from the saw
Oil tank cover is not closed
Tighten the oil tank cover. Notice: Drain the oil
tank if the saw is not being used
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