• Use a memory card with a higher storage capacity.
Because higher-capacity memory cards are overwritten less
frequently, they usually last longer.
• Use a high-quality memory card with a speed rating of class
10 or higher.
• Purchase your replacement memory card from a high-quality
manufacturer and a reputable vendor.
My video recordings are choppy or
incomplete
• For the best camera and video results, use a high-quality
memory card with a speed rating of class 10 or higher.
A slower memory card may not record video quickly enough.
• If you are viewing videos on your smartphone using a
wireless connection to the camera, try viewing them in
another location with less wireless interference, or try
transferring videos to the smartphone (
).
• Transfer important recordings to a computer or smartphone,
and format the memory card (
).
• If the device displays a memory card error alert, first try
formatting the memory card (
) and then, if necessary, replace the
memory card (
Replacing the Dash Cam Memory Card
).
• Update your device to the latest software (
).
My device does not connect to my phone
• Select
Settings
>
Bluetooth
.
The Bluetooth option must be enabled.
• Enable Bluetooth wireless technology on your phone and
bring your phone within 10 m (33 ft.) of the device.
• Verify your phone is compatible.
Go to
• Complete the pairing process again.
To repeat the pairing process, you must unpair your phone
and device (
Deleting a Paired Bluetooth Device
),
and complete the pairing process (
).
Some smartphone features do not work
If you have paired your phone, but some smartphone features
do not work, you can take these actions to resolve the issue.
• In the app store on your smartphone, update the Garmin
Drive app to the most recent version.
• Verify the feature you want to use is enabled on your device
or smartphone (
Enabling or Disabling Bluetooth Features
).
Troubleshooting
27
