21
Exclusions
Subject to non-excludable laws, this warranty does not cover:
• normal wear and tear to the product or parts
• batteries or other consumables included with this product (excluding
sealed non replaceable battery models)
• damage to the product caused by or at the direction of the Customer,
including through accident, misuse, abuse, lack of reasonable care,
tampering or repair by uncertified or non-authorised personnel.
• any product that has not been installed, operated or maintained in
accordance with the manual or operating instructions provided with
the product
• any damage caused by improper power input or improper cable
connection
• any indirect, special or consequential loss or damage of any kind
Garland’s
total liability in relation to the products shall not exceed the
purchase price paid for the products, regardless of the basis of the claim
and whether or not arising due to or in connection with the supply.
To make a claim
If a defect in the product appears within the Warranty Period, you
are entitled to submit a warranty claim by first visiting the
Garland
website address below and filling out the Return Form.
On contacting
Garland
and providing the proof of purchase (The
original number and date of invoice) you will be issued a Goods
Return Authorisation (GRA) prior to you returning the product.
When returning the product please ensure a copy of the GRA is
included and the product is properly packaged so that no damage
occurs in transit. Any postage and packaging expenses required to
return the product to
Garland
will be at your cost, but you may be
entitled to a refund of those postage and packaging expenses where
there is a major or minor problem with the products which entitles you
to a repair or replacement.
If
Garland
elects to repair the product, please note that the products
presented for repair may be replaced by refurbished goods of the
same type rather than being repaired. Refurbished parts may be
used to repair the products, where such parts are equivalent quality
to the original.
15. Warranty & Contact Details
