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13. TROUBLESHOOTING
If your camera does not seem to be functioning properly or
if you are having photo/video quality issues, please run
these simple and quick checks:
Make sure the camera is powered on and in the correct
mode
Format the SD card in the camera or replace the SD card,
since the SD card is a storage media and sometimes it might
be unstable
Replace batteries if night vision seems not to be working as
expected
The dark background of night images is usually caused by
strong reflections from the obstacles close to the camera. To
get the best night image, please remove close-up obstacles
(such as walls or tree trunks) in front of the camera as
possible, or adjust the installation position of your camera to
avoid these obstacles
(Figure 18)
Figure 18: Avoid close-up obstacles in front of the camera
If your unit is still having trouble, please contact us, providing
us with your order number, or
check the website to determine
