10. SERVICE / WARRANTY
Service:
Please contact the address on the back page.
Warranty statement:
In the event of a warranty claim, no charge is levied
to you for the services provided.
GARDENA Manufacturing GmbH grants a warranty
for all original GARDENA new products for two
years from the date of original purchase from the
retailer, provided that the devices have been for
private use only. This manufacturer’s warranty does
not apply to products acquired second hand. This
warranty includes all significant defects of the prod-
uct that can be proved to be material or manufac-
turing faults. This war ranty is fulfilled by supplying
a fully functional replacement product or by repair-
ing the faulty product sent to us free of charge; we
reserve the right to choose between these options.
This service is subject to the following provisions:
• The product has been used for its intended
purpose as per the recommendations in the
operating instructions.
• Neither the purchaser nor a third party has
attempted to open or repair the product.
• Only Original GARDENA replacement parts and
wear parts have been used for operation.
• Presentation of the receipt.
Normal wear and tear of parts and components
(such as blades, blade fixing parts, turbines, light
bulbs, V-belts / toothed belts, impellers, air filters,
spark plugs), visual changes, wear parts and con-
sumables are excluded from the warranty.
This manufacturer’s warranty is limited to replace-
ment and repair of products in accordance with the
abovementioned conditions. The manufacturer’s
warranty does not constitute an entitlement to
lodge other claims against us as a manufacturer,
such as for damages. This manufacturer’s warranty
does not, of course, affect statutory and contractu-
al warranty claims against the dealer / retailer.
The manufacturer’s warranty is governed by the law
of the Federal Republic of Germany.
In case of a warranty claim, please return the faulty
product, together with a copy of the receipt and a
description of the fault, with postage paid to the
service address.
Consumables:
Faults which occur as a result of incorrectly
installed or leaking batteries are not covered by
the guarantee.
Damage caused by frost is not covered by the
warranty.
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