Lowes.com/gardentreasures
6
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Low or high water
circulation.
Regulator dial is in wrong position.
Check and adjust the regulator dial
or slide on the front of the pump.
Adjust the dial/slide towards (+) to
increase water flow or towards (-)
to decrease water flow.
Water flow is
uneven or
nonexistent and
makes noises.
Impeller assembly malfunctioning.
Check the impeller assembly for
wear. Remove the front cover,
regulator and impeller plate.
Clean the impeller assembly and
inspect for wear. If the rotor spins
freely from the magnetic body, the
impeller assembly is worn and
needs to be replaced. Contact
customer service for replacement
parts.
Pump starts to
make noise.
1. Not enough water.
2. Pump too close to
edge of base.
1. Check the water level to ensure
the pump is completely
submerged.
2. Move the pump away from the
sides of the basin or place a piece
of foam or sponge underneath the
pump to isolate any vibration.
Water starts to
foam.
1. Not enough water.
2. Water quality.
1. Check the water level to ensure
the pump is completely
submerged.
2. Add a few drops of anti-foaming
water treatment (not included).
Water flow is
uneven.
1. Uneven water surface.
2. Base not level.
1. Gently sweep across the water
surface to achieve even water
flow across the face of the
fountain.
2. Ensure base is level. If not,
shim the base from the bottom
until the top spillway is level or
has achieved even water flow all
around.
