23
WARRANTY & SERVICE
Service
NOTE:
More power and current are required to start larger ion
pumps or pumps started at higher pressures. Use the full
extent of available rough pumping before starting an ion
pump to extend the pump’s lifetime, improve system ultimate
pressure, and give the most accurate current readings.
Cleaning Procedure
Prior to any cleaning of the SPCe, the mains power should be
disconnected. Once powered off, use a 50% distilled water and
50% isopropyl alcohol solution to clean the entire unit. A soft, non
abrasive cloth will ensure no damage to the LCD screen and finish of
the unit.
Service Requests
Upon notification, Gamma Vacuum will identify the level of service
required. To assist in this process, please provide the following
information in as much detail as possible:
•
Part Number
•
Serial Number
•
Detailed Description of the Vacuum System Hardware
•
Detailed Description of the Vacuum System Process (gas species
introduced, ultimate pressure, operational pressure)
•
Reason for Service Request
•
Required Documentation
To expedite this process, please forward this information to
.
Direct Support
Prior to recommending replacement parts or service at our facility,
Gamma Vacuum can assist with general vacuum issues via e-mail
or by telephone at no charge. It is our goal to have vacuum systems
functional with minimal time and financial investment.
To do this, our service technicians require as much information as
possible about the vacuum system in need of support. To assist in
this process, please provide the following information in as much
detail as possible:
•
Part Number
•
Serial Number
•
Detailed Description of the Vacuum System Hardware
•
Detailed Description of the Vacuum System Process (gas species
introduced, ultimate pressure, operational pressure)
•
Reason for Support Inquiry
To expedite this process, please forward this information to
or contact our facility directly at the
numbers below.
Warranty
General Terms
Gamma Vacuum warrants to the Buyer that the equipment sold
is new equipment, unless previously stated, and is, at the time of
shipment to Buyer from Gamma Vacuum, free from defects in
material and workmanship. As Buyer’s sole exclusive remedy under
this warranty, Gamma Vacuum agrees to either repair or replace,
at Gamma Vacuum’s option and free of parts charge to Buyer, and
part or parts which, under proper and normal conditions of use,
prove to be defective within twelve (12) months from the date of
receipt by buyer.
As expendable items may have a life time of less than one year,
their warranty is subject to reasonable service and will be replaced
as determined by Gamma Vacuum. All warranty claims must be
brought to the attention of Gamma Vacuum within thirty (30) days of
failure to perform.
This warranty does not cover loss, damage, or defects resulting
from transportation to the buyer’s facility, improper or inadequate
maintenance by buyer, buyer supplied software or interfacing,
unauthorized modifications of misuse, operation outside of
environmental specifications for the equipment or improper site
preparation and maintenance.
In-warranty repaired or replacement parts are warranteed only
for the remaining unexpired portion the original warranty period
applicable to the parts which have been repaired or replaced. After
expiration of the applicable warranty period, the Buyer shall be
charged at Gamma Vacuum’s then current prices for parts, labor,
and transportation.
Reasonable care must be used to avoid hazards. Gamma Vacuum
expressly disclaims responsibility for any loss or damage caused
by the use of its products other than in accordance with proper
operating and safety procedures.
EXCEPT AS STATED HEREIN, GAMMA VACUUM MAKES NO
WARRANTY, EXPRESSED OR IMPLIED (EITHER IN FACT OR BY
OPERATION OF LAW), STATUTORY OR OTHERWISE: AND,
EXCEPT AS STATED HEREIN, GAMMA VACUUM SHALL HAVE NO
LIABILITY FOR SPECIAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND OR FROM ANY CAUSE ARISING OUT OF THE SALE,
INSTALLATION, OR USE OF ANY OF ITS PRODUCTS.
Statements made by any person, including representatives of
Gamma Vacuum, which are inconsistent or in conflict with the terms
of this warranty shall not be binding upon Gamma Vacuum unless
reduced to writing and approved by an officer of Gamma Vacuum.
Gamma Vacuum may at any time discharge its warranty as to any
of its products by refunding the purchase price and taking back the
products.
