EN-23
error
WHAt does
it MeAN?
WHAt CAN
i do?
self-test error –
fluid Circuit:
The Control Unit has
detected an electronic
problem in the fluid circuit
on start-up.
•
Turn off the Control Unit.
•
Turn the Control Unit back on and resume
treatment.
•
If the problem persists, contact Customer
Service.
temperature
Calibration error:
The Control Unit has
detected a failure in the
Temperature Control circuit
or is being operated outside
of the advised temperature
range (33-120 degrees
Fahrenheit).
•
Be sure you are operating and storing the
System within the advised temperature
range of 33-120 degrees Fahrenheit.
•
Turn the Control Unit off.
•
Fill the Control Unit with ice and water per
the label instructions inside the reservoir.
•
Turn the unit back on again and push Play/
Pause.
•
Repeat this process up to three times.
•
If the problem persists, contact Customer
Service.
Control unit
will not turn on:
•
Press the power button. If no orange or
green light is illuminated, make sure the AC
Adapter is plugged into a working electrical
outlet and all connections are secure.
(Test outlet with another electrical device.)
•
Press the power button again. If the Control
Unit still will not turn on, call Customer
Service.
Control unit won’t reach
target temperature, or
temperature is unstable:
The fill-line labels within the reservoir indicate an
ice/water ratio that will assist the Control Unit
in achieving the temperature you’ve specified
using the Temperature Knob. If you have filled
the Control Unit according to the fill-line labels
and are still unable to achieve your desired
target temperature, try the following steps:
•
If you are still unable to achieve
WArMer
temperatures, be sure the Temperature Knob
is turned to full warm, use less ice, and reduce
the amount of water if necessary.
•
If you are still unable to achieve
Colder
temperatures, be sure the you are using ATX
Series Heat Exchangers. Confirm that the
Temperature Knob is set to full cold and
that the reservoir is full of ice, replenishing
frequently and stirring the reservoir to break up
large formations of ice if necessary. Make sure
there are no kinks in the Wrap or Connector
Hose. Reapply the Wrap, making sure to follow
all accompanying application instructions.
Finally, if you still cannot achieve the coldest
temperature desired, adding more water
than what is indicated by the reservoir fill-line
labels may also allow the Control Unit to reach
colder temperatures. To achieve this effect,
water may be added to the top of the ice level.
CAutioN:
By overfilling the reservoir as in the
last step, the temperature control feature of the
System will not work and the Control Unit will
be administering therapy at “full cold.” Consult
the Warnings on page 14 to make sure you
take proper steps to minimize the risk of injury.
Need more help with a problem?
In the U.S. call Game Ready Customer Service at 1.888.426.3732
(+1.510.868.2100); from outside of the U.S. please contact your local distributor.
