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User Manual
Number Common
Fault
Cause
Solution
1
Rice is not
fully cooked
• The rice to water ratio is off.
• There is rice on the bottom of the
inner tank or on the surface of the
heating plate.
• The bottom of the inner tank or
the surface of the heating plate is
deformed.
• During the cooking process, the top
cover is not closed properly, causing
steam to leak.
• The “cook” button was accidentally
disengaged during the cooking
process.
• Adjust the rice to water ratio.
Refer to your recipe’s cooking
instructions.
• Remove pieces of rice with
a dry cloth. Replace the
deformed inner tank or heating
plate.
• Properly close the top cover.
• Press the cooking button again.
2
Does not
turn on
• The power supply is not connected
properly.
• Check multiple outlets for a
power connection. Ensure your
outlet is properly wired for the
electrical specifications of the
machine.
3
Rice is
overcooked
• The “cook” button was pressed again
after cooking.
• There is excess rice on the bottom/
surface of the heating plate.
• After the rice is cooked, do not
press the “cook” button again.
• Remove excess rice with a dry
cloth.
4
Air leaks
from the
lid during
cooking
• The top cover is not attached
correctly.
• The edge of the inner pot is deformed.
• Attach the top cover correctly.
• Replace the inner pot.
Troubleshooting
