12. Troubleshooting
NOTICE: No matter what, make sure the EVO battery is fully charged. Many wireless system
problems may be traced to low batteries.
Symptom
Possible Solution
No sound
Be certain that the receiver is connected to power and both receiver and
transmitter are ON.
Be certain that both receiver and transmitter are set to the same
frequency.
Re-check all connections and levels on your PA system.
Be certain that the transmitter is not out of range, or squelch is set too
high.
Audio interference
If using two or more systems, be sure all systems are operating on
different frequencies, at least two channels apart.
Re-check your operating frequency by completing the Auto-scan process
described in section 7.4.2.
Note that interference can come from a variety of sources. If interference
is experienced on multiple channels, the source is likely nearby (other
electronic systems in the same building).
Note that some cell phone signals are known to interfere with audio
systems, regardless of operating frequency.
Distortion
Check the receiver’s volume control – if it is too high, it may overload
your mixer's input.
Back your microphone element away from the mouth. Below the lips or
to the side of the mouth are recommended positions.
Check to be sure the distortion is not from your other audio equipment.
Diminished performance
Be certain the battery is fully charged.
Be certain antennas are properly placed (see image in Section 8.1).
13. Warranty
Your EVO True Wireless Fitness System is covered for one year against defects in materials and
workmanship.
In the event of such defects, Galaxy Audio will repair our product free of charge unless
otherwise specified in detail, or replace with a new product of equal or greater value. This warranty
excludes defects due to normal wear, shipping damages or failure to use products according to instructions
for proper use. Failure or damage due to abuse or misuse is specifically the responsibility of the user and
cannot be covered by warranty. This warranty is void in the event of unauthorized repairs or modifications
not made by Galaxy Audio. Any attempt to open or service any component of your wireless system will
void this warranty. If you have any questions, please call us at 1-316-263-2852 or contact support at:
https://www.galaxyaudio.com/support
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