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A
RETURN AUTHORIZATION (RA) NUMBER MUST BE OBTAINED
from Galaxy Audio prior to
any items being returned to Galaxy Audio for return or repair.
Galaxy Audio warrants the materials and workmanship of its products as follows:
A limited THREE YEAR Warranty applies to the following products:
1.
HOT SPOTS-including HSRG, HSVC, PA6S, & PA6SR
2.
MICRO SPOTS-including MSVC, MSPM, MSPA(DC)
3.
CRICKET Polarity Test Set
4.
JACKS IN THE BOX – including the MULTI MIXER
5.
Hot Spot Accessories
6.
The TRAVELER SERIES is supported with a 3 year warranty on speaker components and
casing, 1 year warranty on wireless and CD/MP3 player components.
A limited ONE YEAR Warranty applies to the following products:
1.
CHECKMATE Series-including CM130, CM140, CM150, CM160, CM-C200 and accessories
2.
ANY SPOT Series-including AS-1000(R)(T), AS-900, 1100, 1500 SERIES, DHT, DHT-QUAD,
TRC, PSE, TOUR GUIDE/TRANSLATOR SYSTEMS & WIRELESS CAMERA KITS
3.
ANY SPOT Accessories & Components
4.
Any units containing a battery will have a
90
day warranty on the battery.
The following are not covered by the warranty:
1.
Damage to or deterioration of the exterior of the item which occurs after delivery
2.
Damage after initial delivery resulting from accident, misuse or neglect
3.
Damage resulting from failure to follow instructions contained in the owner's manual
4.
Damage resulting from the performance of repairs by someone other than the Galaxy Audio
repair department
5.
Damage occurring during the shipment or delivery of any Galaxy Audio product to Galaxy
Audio after initial delivery of the product to you.
6.
Damage to any Galaxy Audio product which has been altered or on which the serial number
has been effaced or removed.
7.
Damage to or deterioration of the exterior of the item which occurs after delivery
Galaxy Audio does not authorize any third party including any dealer or Service Center to assume
any liability on behalf of Galaxy Audio or to make any warranty for Galaxy Audio
DEFECTIVE MERCHANDISE POLICY-WARRANTY
A RETURN AUTHORIZATION (RA) NUMBER MUST BE OBTAINED
from Galaxy Audio prior to
any items being returned to Galaxy Audio for return or repair. Contact customer service @
(800)369-7768.
The Galaxy Audio warranty policy is to repair and return defective merchandise.
Items
under warranty may be replaced at no charge if deemed un-repairable by the Galaxy Audio
technician. Proof of purchase may be required to verify warranty status. Customer will be
responsible for shipping charges to repair facility, repaired product will be returned shipping
prepaid by Galaxy Audio. Freight charges will not be reimbursed. Credit for defective warranty
merchandise must have authorization from the Galaxy Audio main office before credit will be
issued and will be subject to applicable restock and replacement charges. A twenty (20%) restock
fee will apply to warranty items returned for credit. The cost of replacement parts to bring the item
back to “like new” condition will also be deducted from credit for warranty items
DEFECTIVE MERCHANDISE POLICY-NON WARRANTY
A
RETURN AUTHORIZATION (RA) NUMBER MUST BE OBTAINED
from Galaxy Audio prior to
any items being returned to Galaxy Audio for return or repair. Repair charges are $30.00 per
hour (no minimum) plus parts. Customer will be responsible for all shipping charges. Prepayment
is expected if customer is not set up with open account terms in advance. Discounts are not
applicable on repairs. Open account terms for repairs will be Net Thirty (30) days. Some items
past the warranty time period may qualify for a standard replacement cost. Please contact Galaxy
Audio for more information.
