13
Q5.
A:
1,
Why can’t hear the voice clearly, picture delay, voice delay, halt or no sound.
Possibly because network not good and stable. Choose the
‘LD’ mode to try or change a better
bandwidth network.
A:
2,
Possible there are too many other devices like computers on the same router, pls close
these devices or change to a bigger band with network.
Q6.
A:
Q7.
Why Video and voice delay when I mount the door phone on the villa fencing or far outside?
Possibly because the distance and thickness of blocks exceeds the transmitting ability of
antenna. User can choose to use a 16DB fixed direction antenna to improve the wireless signal.
Why I hear a shrill sound, too small sound or can't hear sound from the door phone on my
Android phone?
A:
1, Different phone model have different volume. User can adjust the volume of the phone to have better
sound.
2, iPhones, iPad and most Android phone's sound is good enough. Only few special Android phone
models sound is not good, in this case user can press
the ‘Hear/Talk Button' to hear
only and press again to talk.
Q8.
A:
Why the device have noise and echo.
Possibly because the mobile phone is too closed to the device, move the phone far away and try.
Q9.
Why I can't open the lock?
A:
1,
Possibly you haven't hold pressing the unlock button enough time, pls hold pressing it for 3 seconds.
2,
Possibly your connection to the lock is wrong, pls check the lock's required signal.
Q10
.
A:
How can I updated my app if I face problem?
Pls get in the app and go to 'System Settings' and click 'Update' to update to newest version
Q11.
How can I updated my device if I face problem?
A:
Pls get in the app and go to 'Device List->Device->Settings' and click 'Device Update' to update
to newest version.
Model Specification
Image Sensor
1/4" Color CMOS Sensor
Compression
H.264
Resolution
HD
：
1280*720
；
SD
：
640*360
；
LD
：
320*180
Memory
8GB (included), 32GB (Max
)
Lens
Fixed 2.1mm 110° (horizontal ) /3.6mm 60°(vertical)
Sensitivity
0Lux ( IR ON ) / 0.5Lux ( Normal )
IR LED
4 × Ф4
Night vision distance
Max. 2 meters
WiFi Antenna
10DB
Size
L55xW40xH129mm
Power Supply
DC 12V 500mA
<12W
Lock Relay Supported Currenct
≤
3A
Lock Relay Supported Voltage
"Support all voltage.Suggest to use <36V to avoid electric shock."
DoorChime Relay Supported Current
≤
3A
DoorChime Relay Supported Voltage
"Support all voltage.Suggest to use <36V to avoid electric shock."
Working temperature
-20
℃
~ 50
℃
Working humidity
10% ~ 80% no condensation
IP level
IP65
