GAINWISE TECHNOLOGY SS1603-01 Manual Download Page 24

Page: 24 / 25

SS1603-01 3G Audio Intercom (E1)

Troubleshooting (Q &A)

Q. The unit powers up but there is a bleeping from the door station.

A. This means the unit is not able to detect the network for some reason.

-Check the SIM card is activated and has calling credit.

-Power off the unit, remove the SIM and check it in a mobile phone to verify it can make a call.

-Check the SIM does not ask for a PIN code when put in a phone. If it does, then disable the PIN

code request.

-Check the SIM is a standard 2G or 3G SIM. If you are unsure, contact your SIM card provider to

verify. Frequency of operation should be any one of the international quad band standards, GSM

850 / 900 / 1800 / 1900 MHz or WCDMA 800/850/900/1900/2100Mhz

-Check the reception is good. Poor reception is not sufficient.

-Check the antenna has been mounted as high as possible, not near large metal objects, or wet green

shrubs etc.

-Check the antenna connection. Visually inspect that the centre pin inside the antenna is intact, and

has not been pushed back inside the fitting.

Q. The unit calls the first number, but there is not enough time to answer before it diverts to

the next number.

A. Increase the no answer time as per programming instructions.

Q. The unit calls the first number but voicemail comes on before it can ring the second

number.

A. Decrease the no answer time as per programming instructions.

Q. The caller ID part does not work.

A. Be sure to program the caller ID part under 72 feature. If your number is a private or number

withheld, then it will not work.

Even if you have already programmed a number to receive a call from the intercom, if you also

want that number to have caller ID access, it must be programmed under the 72 feature also.

Ensure the number is entered as you would normally dial it from another phone.

Q. There is no audio from the gate, but the person at the gate can hear ok.

A. This can be due to low reception.

-Check reception level by *20#.

-Change SIM card if necessary to another network which may have better coverage.

-Purchase a high gain antenna.

Summary of Contents for SS1603-01

Page 1: ...3 01 3G Audio Intercom E1 1 GAINWISE TECHNOLOGY MANUAL DOORINTERCOM SS1603 01 3G AUDIO INTERCOM ACCESS CONTROL SYSTEM For your protection read these instructions completely And keep them for future reference ...

Page 2: ...3 01 3GAUDIO INTERCOM OPERATION 8 Enter Listener Monitoring Mode 10 Enter Access Control Mode 10 Enter Programming Mode 10 Programming 11 Access Control Options 12 Check 3G Signal Strength 14 Check Relay Detect Status 14 Administrator Number 14 CHECK ALL LOGGED DOOR ACCESS EVENTS VIA E MAIL OR SMS 15 USER COMMANDS 18 HOW TO RESET THE HARDWARE WHEN YOU FORGET YOUR PASSWORD 22 QUICK PROGRAMMING VIA ...

Page 3: ...product 2 Unplug all the connections of product before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 3 Do not use this product near water 4 Do not use this product near an area where there is a potential of gas leaks or near any fumes that can be explosive 5 Do not place this equipment near or over a radiator or any other heat source 6 Do not overload the wa...

Page 4: ... trigger relay 2 This system also have Mobile Access Control built in which recognizes your Caller ID and allows entry You can open the gates by dialing the SIM card number held within the unit to open your gates when a call is received it is dropped and the Caller ID checked against numbers programmed and if there is a match will send a signal to open any unknown callers will be ignored The unit ...

Page 5: ...SS1603 01 3G Audio Intercom E1 5 INSTALLATION This 3G audio intercom is suitable for both flush and surface mounting SS1603 01 3GAUDIO INTERCOM UNIT Call Button Speaker Microphone ...

Page 6: ...SS1603 01 3G Audio Intercom E1 6 Wiring Diagram ...

Page 7: ...wer is OFF before inserting the SIM card Carefully side the SIM holder in the OPEN direction insert the SIM and slide in the CLOSED direction to lock it in place 2 Antenna Install the antenna as high as possible on the top of the pillar for best possible reception 3 Door Lock Connect an electric door lock to terminals marked door latch 4 Power Supply Connect a 12 volt DC power supply to terminals ...

Page 8: ... them in remotely by pressing 1 to trigger relay 1 or press 4 to trigger relay 2 Enter System Menu There are three different modes under system menu 1 Listener monitoring mode 2 Access control mode 3 Programming mode To gain access to the system menu via dial in follows these steps 1 Call the telephone number of the 3G audio intercom 2 Wait for the intercom to answer and signal by one beep to ente...

Page 9: ...SS1603 01 3G Audio Intercom E1 9 ...

Page 10: ...efined numbers 3 You will hear a Do tone to enter access control mode by pressing 33 5678 where 5678 is the password 4 The door will be opened after enter the correct password To open the door by password if the number is not stored in the access control section Enter Programming Mode 1 Call the telephone number of the 3G audio intercom 2 This device will then verify your phone number with your pr...

Page 11: ...nd Code3 3 Each SMS must start with the pass code default 1234 in the following format 12 1234 Followed immediately by a command 4 To program a call button numbers DO NOT enter country code just the complete number as you would dial it Example Storing a call button phone number Max 3 numbers and delete 2 3 phone numbers 058 57235 landline number 1 086 5682554 mobile number 2 086 2235644 mobile num...

Page 12: ...t will produce 3 short bleeps You may now program up to 1150 telephone numbers into memory Use the following commands to program the unit Insert international country code 1 3 digits 71 country code Add a number up to 1150 numbers 72 relay telephone number Delete a number 73 telephone number Delete all numbers 73 ACCESS CONTROL OPTIONS 1 Caller ID recognition 2 Enter password code by call or send ...

Page 13: ...62235644 To delete phone numbers of dialing in to open SMS format to delete phone number 1 and 2 12 1234 730865683624 730865682554 SMS format to delete all numbers 12 1234 73 2 Enter password codes by call or send SMS If your number is not saved in the intercom memory it will answer the call Enter the Password code on your telephone keypad or just send a SMS to activate the door or gate 33 5678 tr...

Page 14: ...ect status SMS format 22 SMS Reply Relay1 release Relay2 hold Detect ON IN1 ON Remark Terminal mark Detect see wiring diagram is for you to connect a door reed switch The gates would have a reed switch wired through the DET input to ground It s used by the user to check if the gates are open or closed Administrator Number Once the administrator number is stored the unit will only accept programmin...

Page 15: ...0 sending when it reaches 100 events default N 1 sending when it reaches 200 events max Sending record when it reaches 200 events command code example 12 1234 831 2 Sending logged events via e mail 12 1234 84 N N 0 no saving sending events N 1 via SMS 4 events limited per SMS N 2 via E mail Sending logged events via email command code example 12 1234 842 3 GPRS parameters setting 40 1234 APN auth_...

Page 16: ...e number held within the intercom for Clock date and time correction 12 1234 86 SIM phone number held within the intercom 12 To delete SIM phone number held within the intercom for Clock date and time correction 12 1234 86 Remark why you need to setup the number for system time clock date and time correction This device has a time clock and supports automatically updating their date and time via N...

Page 17: ...m many different user command codes in a single text message with SMS command format 12 1234 command Code1 command Code 2 command Code3 Example Mobile number for receiving logged events 0907967223 SIM phone number held within the unit 0948778458 12 1234 841 850907967223 860948778458 Send 44 1234 to check logged events Log format ...

Page 18: ...oundings where the intercom installed 1212 3 Enter Access control Mode Trigger relay 1 33 password Password mode access option 5678 4 Hold Relay 1 34 password To hold relay to keep door opened 5678 5 Release Relay 1 35 password To release relay for door close 5678 6 Trigger relay 2 36 password Password mode access option 5678 7 Hold Relay 2 37 password To hold relay to keep door opened 5678 8 Rele...

Page 19: ...etect PIN Trigger 5 Check intercom move detection SMS content 27 password Default PWD 1234 Case open 6 Check power loss SMS content 28 password Default PWD 1234 Power loss 7 Check power active SMS content 29 password Default PWD 1234 Power active 8 Check input 1 triggered SMS content 30 password Default PWD 1234 IN1 trigger 9 Trigger relay 1 33 password Default PWD 5678 Latch on when relay is on h...

Page 20: ...hone volume microphone volume level 0 4 3 8 Relay 1 Time 51 relay1 time relay time 1 9999 sec 1 9 Relay 2 Time 50 relay 2 time relay time 1 9999 sec 1 10 Call no answer time and divert to next number 52 no answer time No answer time 10 99 sec 20 sec 11 Max call Time 53 max call time Max call time 005 999 sec 060 sec 12 Max monitoring time 55 duration time duration time 00 60 mins 00 no limit 10 mi...

Page 21: ... X X 0 disable X 1 enable 0 24 Intercom LED light 906 X X 0 disable X 1 enable 0 25 Enable or disable IN1 907 X X 0 disable X 1 enable 0 26 Send SMS when door is detected open 26 password SMS content PWD default 1234 SMS content 100 characters Detect PIN Trigger 27 Intercom move detection SMS content 27 password SMS content PWD default 1234 SMS content 100 characters Case open 28 Power loss SMS co...

Page 22: ... hold relay 1 default 2 C release relay 1 default 3 D trigger relay 2 default 4 E hold relay 2 default 5 F release relay 2 default 6 32 Reset 999 reset default None HOW TO RESET THE HARDWARE WHEN YOU FORGET YOUR PASSWORD 1 Keep both reset and engress buttons pressed 2 Release all buttons after you hearing continuous Dou tones 3 Hardware reset is done ...

Page 23: ...country code 72 relay phone number 72 relay phone number 72 relay phone number Example Ireland Country code 353 UK 44 USA 1 086 5683624 mobile number 1 086 5682554 mobile number 2 086 2235644 mobile number 3 SMS format 12 1234 71353 7210865683624 7210865682554 7220862235644 Operation When intercom is calling your phone and once you answer the phone and speak to your visitor you can then open the g...

Page 24: ... inspect that the centre pin inside the antenna is intact and has not been pushed back inside the fitting Q The unit calls the first number but there is not enough time to answer before it diverts to the next number A Increase the no answer time as per programming instructions Q The unit calls the first number but voicemail comes on before it can ring the second number A Decrease the no answer tim...

Page 25: ...e heard then the system is working check wiring between the relay and the lock or gate panel If the relays do not make a clicking sound then check this feature on a different mobile cell phone or landline If it works on a different phone check the settings on the phone in question under DTMF tones Failure of DTMF tones to operate correctly is also a symptom of low reception Check steps above on im...

Search results

Summary of Contents for SS1603-01

Reviews:

Related manuals for SS1603-01

Brands by name

Popular brands

GAINWISE TECHNOLOGY SS1603-01, Manual

Search results

Summary of Contents for SS1603-01

Reviews:

Related manuals for SS1603-01

Brands by name

Popular brands