P
UB
42004-438A
300
S
ERIES
E
MERGENCY
T
ELEPHONE
M
ANUAL
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AGE
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f:\standard ioms - current release\42004 instr. manuals\42004-438a.doc
02/11
Non-Emergency Assistance Operation (Model 396-00
x
)
1.
Press the
ASSISTANCE
push button to place an immediate call to a pre-programmed assistance
telephone number; typically a dormitory, garage, or general assistance/information office).
2.
The
C
ALL
R
ECEIVED
W
HEN
L
IT
indicator (LED) can be configured to operate either of the following
two ways:
•
The indicator will begin to flash when the
E
MERGENCY
push button is pressed and will light
(steadily) when the telephone detects audio after the call is answered.
•
The indicator will begin to flash when the
E
MERGENCY
push button is pressed and will light
(steadily) when the called party acknowledges receiving the call by transmitting a DTMF “#” or
“*” after answering the call.
3.
Two-way hands-free conversation can now occur.
Receiving a Call
Each RED ALERT™ Telephone can be programmed to auto-answer an incoming call. When the
emergency telephone extension is dialed, the unit will automatically answer, generate a pair of triple
“beep” tones, and two-way, hands-free conversation can occur.
Disconnecting a Call
There are several methods by which a Red Alert™ Emergency Telephone can both manually and
automatically disconnect calls. The disconnect methods include the following:
•
Remote disconnect of an emergency call
— Called party transmits either a “ ## ” or “ *99 ” DTMF
control command.
•
Manual disconnect of an emergency call
— Press the
EMERGENCY
push button 15 seconds after
the initial activation.
NOTE
: Pressing the EMERGENCY push button a second time within approximately 15 seconds of
initially activating the call will have no effect on the telephone’s operation. This prevents an anxious
or hurried user from disconnecting the call prematurely (this feature can be disabled).
•
Manual disconnect of a non-emergency call
— Press the
CALL
or
ASSISTANCE
button a second
time.
•
Automatic disconnect:
-
All calls; loop current-drop disconnect
-
All calls; maximum call duration timeout (configurable from 1 minute to 4.5 hours)
-
All voice calls; call progress tones (i.e., busy signal/fast busy, or reorder, tone) and, when enabled,
dial tone.
Refer to the “Programming” section of this manual for factory defaults and available options.
Location Identification Code Dialing
The Location Identification Code feature enables the called party to quickly and easily locate the source
of the emergency call. When the calling individual presses the
EMERGENCY
push button, the called
party (typically the security operator) presses the “
*”
button on their phone. The RED ALERT™
Telephone detects the “*” signal and transmits a three-digit, DTMF, location identification code. This
location code can be displayed on a customer-provided DTMF decoder/display.
Please refer to the “Americans with Disabilities Act (ADA) Programming” section on page 36.
