Gaggia Velasca Black Troubleshooting Manual Download Page 14 | Manualshive

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BREW GROUP

I cannot remove the brew group from my espresso machine

Set the machine in a neutral position

1. Close the service door, place back the coffee ground container and drip tray.
2. Press the ON/OFF button to switch the machine OFF. Wait until the machine is completely switched OFF and you hear no

more sounds (this can take up to 15-20 seconds).

3. Press the ON/OFF button to switch the machine ON. Wait until the machine is completely switched ON and you hear no

more sounds.
Do not take any actions as opening the service door/removing drip tray or coffee ground container before the machine is
ready for use.

4. Remove the drip tray and coffee ground container.
5. Open the service door and try again to remove the brew group. Push the handle to the side and pull the brew group towards

you.

Machine is still in descaling mode

During descaling the brew group can never be removed. First finish the descaling process and then try again to remove the brew
group.

Tips for easier removing

Turn the machine about 45 degrees so that you face the brew group when you open the service door.

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Summary of Contents for Velasca Black

Page 1: ...TROUBLESHOOTING English Version Velasca Black Velasca Prestige ...

Page 2: ...Troubleshooting VELASCA Black Prestige GRINDER MILK NOISE FUNCTIONALITY DISPLAY BREW GROUP POWER CHARGING BATTERY LIFE LEAKING DISPENSING PERFORMANCE ALARM ERROR NOTIFICATIONS ...

Page 3: ...fee funnel and place the spoon handle into the funnel Note If there is no pre ground coffee funnel insert the spoon handle into the coffee funnel from below 4 Move the handle up and down until the clogged ground coffee falls down Note Some force may be required 5 Remove all fallen ground coffee and place back the brew group 6 Brew an espresso 7 After brewing check if the funnel is still free from ...

Page 4: ...nnel insert the spoon handle into the coffee funnel from below 4 Move the handle up and down until the clogged ground coffee falls down Note Some force may be required 5 Remove all fallen ground coffee with a vacuum cleaner 6 Then put the vacuum cleaner on the outlet of the coffee funnel and cover the pre ground coffee funnel with your hand Or visa versa put the vacuum cleaner on the top and cover...

Page 5: ...g spout Press the button to brew a large coffee When the grinder starts to grind the beans press the grinder adjustment knob down and turn the knob one notch at a time Stop turning when the grinder stops grinding For some machines you need to use the multi functional key coffee scoop to change the setting Place the back end of the pre ground coffee scoop on the grinder adjustment knob press it dow...

Page 6: ... result descale your machine Internal circuits might be clogged up with scale The milk carafe dispensing spout is not completely pulled out or set in the correct position Pull the dispensing spout of the milk carafe fully out set to milk froth Different types of milk result in different amounts of froth and froth qualities We have tested the following milk types which proved to deliver a good milk...

Page 7: ...d clean them with warm water washing up liquid 2 Use cold milk approx 5 C 41 F and froth the milk by gently swirling the container and moving it up and down 3 Clean the steam wand with a wet cloth 4 Check the steam wand on clogging If there is dirt remove it with a needle When cleaning does not improve the milk frothing result descale your machine Internal circuits might be clogged up with scale ...

Page 8: ... a nice cup of coffee Sometimes this is accompanied by scratching sounds which is normal and does not affect the quality of your coffee Cleaning and maintenance Weekly remove and rinse the brew group under the tap Grease the brew group with the Philips Saeco grease frequency depending or brewed cups per day When brewing 1 5 cups per day grease every 4 months When brewing 6 10 per day grease every ...

Page 9: ...l insert the spoon handle into the coffee funnel from below 4 Move the handle up and down until the clogged ground coffee falls down Note Some force may be required 5 Remove all fallen ground coffee and place back the brew group 6 Brew an espresso 7 After brewing check if the funnel is still free from ground coffee If not repeat the unblocking procedure To prevent the coffee funnel from getting bl...

Page 10: ...se the coffee oil remover tablet The machine needs to be descaled Descale the machine with the GAGGIA decalcifier Lime scale deposits in the water circuit can also cause unusual sounds The grind setting is set to a fine grind 1 Adjust the grind setting to a courser grind You can adjust the grind settings by the knob inside the bean container 2 Only adjust the grind settings when the machine is gri...

Page 11: ... aroma strength button 3 Add one stroked coffee spoon of pre ground coffee 4 Press the espresso button Powder after some days of usage This is normal behavior due to the fineness of coffee powder 1 Because of the fineness of the ground coffee powder some coffee powder residues in the interior and under the brew group are normal 2 Weekly clean the brew group and the inside of your machine with a da...

Page 12: ...offee machine Check if the power cord is connected properly on the reverse side Especially the part that goes into the machine The power cord is connected but the display is still not switching on Try another power socket If the machine is still not switching on please send your GAGGIA coffee machine to service ...

Page 13: ... the espresso machine 4 Set the brew group in a neutral position before inserting it Watch our video for clear instructions 5 Push the black lever all the way down 6 Align the two arrows on the yellow circle 7 Push the yellow lock pin in an upwards position 8 Remove the coffee ground container open the service door and insert the brew group Did this not solve the issue Please contact us Check if t...

Page 14: ...itched ON and you hear no more sounds Do not take any actions as opening the service door removing drip tray or coffee ground container before the machine is ready for use 4 Remove the drip tray and coffee ground container 5 Open the service door and try again to remove the brew group Push the handle to the side and pull the brew group towards you Machine is still in descaling mode During descalin...

Page 15: ...into the coffee machine and the power socket 2 Check if the power button at the back of the coffee machine is switched on Connect to another power socket Check if there are too many appliances connect to the power supply group Try to connect the machine on an another power socket All solutions are not working In case all the solutions are not working the machine needs service ...

Page 16: ...e drip tray do not worry This is water from the self rinsing cycles made by the machine during use which ends up directly in the drip tray 2 To prevent the drip tray from overflowing 3 Empty the drip tray when the drip tray full indicator pops up through the drip tray cover 4 Fully insert the water tank 5 Before you start descaling the machine make sure that the drip trays are empty 6 Place the ma...

Page 17: ...e brew group 3 Clean the area under the brew group with a damp cloth 4 Place back the brew group coffee grounds container drip tray and close the service door 5 Switch the machine back ON Cause 4 Lots of clear water under the machine The water tank is not fully inserted make sure you push it to the back as far as possible If this does not solve the problem please contact our Consumer Care Center t...

Page 18: ...for instructions 4 Place back the brew group coffee grounds container drip tray and close the service door 5 Switch the machine back ON The coffee spout is clogged Clean the coffee spout with a pipecleaner needle When using an AquaClean Filter 1 The AquaClean filter is not well prepared or the filter is clogged 2 Remove the filter from the water tank 3 Immerse the filter upside down in cold water ...

Page 19: ...just the grind settings when the machine is grinding coffee beans 2 Place a cup under the coffee spout 3 Press the Espresso button to brew a coffee 4 When the grinder starts grinding place the grinder adjustment key on the grinder adjustment knob 5 Push it down and turn it one notch to the left or to the right to adjust the setting During first time use it is normal behavior It is normal that the ...

Page 20: ...close the service door 5 Switch the machine back ON For a thorough cleaning of the brew group use the coffee oil remover tablet The coffee funnel is blocked by ground coffee Unblock the coffee funnel with a spoon handle 1 Switch the machine OFF and wait until you hear no more sounds this can take up to 15 20 seconds 2 Remove the brew group 3 Open the lid of the pre ground coffee funnel and place t...

Page 21: ...ma strength with Optiaroma 1 Press the Aroma strength button to change the coffee strength 2 Each time you press the Aroma strength button the aroma strength changes by one level 3 Most coffee machines have 5 strength choices 1 bean extra mild aroma 2 beans mild aroma 3 beans medium aroma 4 beans strong aroma 5 beans extra strong aroma The coffee length was adjusted with the MEMO function Change t...

Page 22: ...r tank 3 Immerse the filter upside down in cold water until it is completely filled with water watch below video 4 Place back the filter and fill the water tank 5 Dispense 2 3 cups of hot water followed by an espresso Did this not solve the issue Remove the filter from the water tantk and try step 4 again If you can complete step 4 without any trouble the filter might be clogged and needs to be re...

Page 23: ...ttings by turning the adjustment knob inside the bean container NOTE Only adjust the grind settings when the machine is grinding coffee beans 1 Place a cup under the coffee spout 2 Press the espresso button 3 When the grinder starts grinding push down the grinder adjustment knob and turn left or right to adjust the settings ...

Page 24: ...machine OFF and wait until it stops producing sounds this can take up to 15 20 seconds 2 Remove the brew group and rinse it with fresh water Pay extra attention to the filter on the brew group 3 Make sure the brew group is well greased see video for instructions 4 Place back the brew group coffee grounds container drip tray and close the service door 5 Switch the machine back ON Use the coffee oil...

Page 25: ...ore water is visible in the coffee grounds container 2 After the automatic rinse cleaning cycle some water ends up in the coffee ground container which causes wet coffee pucks After changing machine settings When you change the settings on your machine this will influence the taste of your coffee and the consistency of the coffee puck Try different settings to create your preferred coffee taste Fo...

Page 26: ... the temperature will decrease to some extent This is normal behavior Did you pre heat the cups Pre heat the cups with warm water or use a cup heater Temperature will decrease when brewing coffee in cold cups Are you using thick walled cups or a mug Use thin walled cups Thick walled cups absorb heat of the coffee which lowers the in cup coffee temperature Did the temperature dropped over time Desc...

Page 27: ...utton 3 Add one stroked coffee spoon of pre ground coffee 4 Press the espresso button Powder after some day s of usage This is normal behavior due to fines of the coffee powder 1 Because of the fineness of the ground coffee powder some coffee powder residues in the interior and under the brew group are normal 2 Weekly clean the brew group and the inside of your machine with a damp cloth There is a...

Page 28: ...ve any loose coffee beans 3 Place back the water tank switch the machine off and back on 4 If the prime symbol appears start the priming Are you using an extra water filter AquaClean or Brita filter It can be that the extra water filter is not well prepared or clogged 1 Remove the extra placed water filter from the water tank 2 Hold the filter upside down in a bowl of water until all air bubbles h...

Page 29: ...ndle into the coffee funnel from below 4 Move the handle up and down until the clogged ground coffee falls down Note Some force may be required 5 Remove all fallen ground coffee and place back the brew group 6 Brew an espresso 7 After brewing check if the funnel is still free from ground coffee If not repeat the unblocking procedure E03 Clean and grease the brew group 1 Switch the machine OFF and ...

Page 30: ...ing an AquaClean Brita filter 1 Remove the filter from the water tank and switch the machine OFF and back ON 2 If the message disappears the filter was not well prepared or clogged Prepare or replace the filter The message appears directly after the machine has been switched on 1 Switch OFF the machine 2 Remove the water tank and remove any coffee beans located on the bottom of the water tank comp...

Page 31: ...other error code displayed Please contact our Consumer Care Center to help you out as the machine needs service Neither of the suggested solutions has helped me Please contact our Consumer Care Center to help you out as the machine needs service ...

Page 32: ...ound container without it being completely filled Try to empty the dump box only when prompted to prevent these mix ups from happening My coffee machine displays empty ground container but it is already empty The coffee ground container is placed back too fast Wait approximately 5 seconds before placing back the coffee grounds container This will reset the coffee grounds counter to zero The machin...

Page 33: ...not yet adjusted itself Follow these steps to fix this 1 Fill up the bean container with coffee beans and do not refill until the container is entirely empty 2 When the beans in the bean container are used up the machine has had enough time to adjust itself 3 The empty bean container message will from now on appear on the display 4 Repeat these steps every time you change bean type ...

Page 34: ...d Below you find a list of the warnings that may appear on the display and their meaning Fill the water tank with fresh water to the MAX level indication The bean hopper is empty Put new coffee beans in the bean hopper The brew group is not in the machine Insert the group Close the service door ...

Page 35: ...on the coffee bean hopper If you do not place it back within 30 seconds the display will return to the main menu and the brewing cycle will be stopped If an error code is triggered check the section Meaning of error codes to see what the code on the display means and what you can do The machine cannot be used when this icon is on the display ...

Page 36: ...THANK YOU ...

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