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English
Problem
Possible Causes
Solution
The machine does not switch on.
The machine is not connected to the elec-
tric network.
Connect the machine to the electric network.
The pump is very noisy.
No water in the tank.
Fill the tank up with water and prime the circuit
(section 4.6).
The (14) "
", (18) "
" and
(20) "
" lights blink simulta-
neously.
This is the fi rst start-up or the machine is
overheated.
Make sure the tank is full and fully inserted and
lower the temperature as described in section
10.1.
Coff ee is too cold.
The fi lter holder is not inserted for pre-
heating (chapter 7).
Preheat the fi lter holder.
The cups are cold.
Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a
cappuccino.
The milk is not suitable: powdered milk,
low-fat milk.
Use whole milk.
Dirty Pannarello.
Clean the Pannarello as described in chapter 11.
No water in the tank.
Fill the tank up with water and prime the circuit
(section 4.6).
Coff ee is brewed too fast, crema
does not form.
There is too little coff ee in the fi lter holder. Add coff ee (chapter 7).
The grind is too coarse.
Use a diff erent blend (chapter 8).
Coff ee is old or not suitable.
Use a diff erent blend (chapter 8).
The pod is old or not suitable.
Change the pod.
Missing component in the fi lter holder.
Make sure that all the components are present
and properly installed.
Coff ee does not come out or drips
only.
No water.
Fill the tank up with water and prime the circuit
(section 4.6).
The grind is too fi ne.
Use a diff erent blend (chapter 8).
Coff ee tamped in the fi lter holder.
Shake the ground coff ee.
There is too much coff ee in the fi lter
holder.
Reduce the quantity of coff ee in the fi lter holder.
The machine has limescale build-up.
Descale the machine (chapter 12).
The fi lter in the fi lter holder is clogged.
Turn the machine off and let it cool down (approx.
1 hour), then remove and wash the fi lter holder
thoroughly. If the problem persists, contact the
service centre.
Not suitable pod.
Change type of pod.
Coff ee fl ows out of the edges.
The fi lter holder is not correctly inserted
in the brew unit.
Insert the fi lter holder correctly (chapter 7).
The upper rim of the fi lter holder is dirty.
Clean the rim of the fi lter holder.
Pod inserted incorrectly.
Insert the pod correctly. Make sure it does not
come out of the fi lter holder.
There is too much coff ee in the fi lter
holder.
Reduce the quantity of coff ee using the measur-
ing scoop.
The "
" light (20) is on.
The water knob (3) is open.
Close the knob (3).
The "
" light (19) is on.
Descale the machine.
Please refer to chapter (12).
The pump turns off during water
or steam dispensing and the "
" light (20) turns on.
Safety time-out.
Close the water knob.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
