en
Customer Service
14
Fault
Cause and troubleshooting
The cookware or
food does not get
warm enough.
The warming drawer is not completely closed.
▶
Close the warming drawer.
The appliance
switches off. and
light up.
The appliance has overheated.
1.
Wait until the appliance has cooled down.
2.
Ensure that the ventilation slots on the rear panel of the appliance are not covered.
3.
Check whether an oven integrated above is in pyrolytic self-cleaning mode.
The appliance
switches off. A signal
tone sounds. and
flash quickly.
Electronics fault
1.
Disconnect the appliance from the mains.
2.
Wait approx. 30 seconds.
3.
Switch the appliance back on.
▶
If the problem persists, contact customer service.
→
The appliance
switches off. A signal
tone sounds. and
flash quickly.
Electronics fault
1.
Disconnect the appliance from the mains.
2.
Wait approx. 30 seconds.
3.
Switch the appliance back on.
▶
If the problem persists, contact customer service.
→
The appliance
switches off. All dis-
plays are off.
The safety shut-off has switched the appliance off.
▶
Switch the appliance back on.
The indicators light
up. The appliance is
not heating up.
Demo mode is activated.
▶
Home Connect dis-
play flashes in colour.
Network fault
1.
Check the connection to the home network, e.g. with a mobile phone near the appliance.
2.
Restart the router.
▶
If the problem persists, contact customer service.
→
17.3 Demo mode
If demo mode is activated, the indicators light up but
the appliance does not heat up.
Deactivating demo mode
1.
Disconnect the appliance from the mains briefly.
‒
Unplug the appliance from the mains or switch
off the household fuse or circuit breaker in the
fuse box.
2.
Deactivate demo mode within the next 3 minutes.
‒
Press and hold and at the same time until
and 30° light up in colour.
‒
Press 30° until 30° lights up white.
3.
To save the settings, press and hold until all in-
dicators go out.
18 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
