Gaggenau DF264101 Information For Use Download Page 51 | Manualshive

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Troubleshooting

en

51

Fault

Cause and troubleshooting

E:61-03 will light up
alternately. Water is
not drained.

Not an appliance fault. Siphon connection is still
closed or the wastewater hose is kinked or blocked.

1.

Check the connection to the siphon and open if ne-
cessary.

2.

Install wastewater hose without kinks.

3.

Remove residues.

Not an appliance fault. Wastewater pump is blocked
or the cover of the wastewater pump is loose.

1.

Clean the wastewater pump.
→

"Clean wastewater pump", Page 62

2.

Secure the cover of the wastewater pump so it
clicks into position.
→

"Clean wastewater pump", Page 62

E:90-01 will light up
alternately.

Mains voltage is too low.
This is not a fault on the appliance.

1.

Contact an electrician.

2.

Have the mains voltage and electrical installation
checked by an electrician.

E:92-40 will light up
alternately.

Filters are soiled or blocked.

▶

Clean the filters.
→

"Cleaning filters", Page 46

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Summary of Contents for DF264101

Page 1: ...Information for Use DF264101 Dishwasher Gaggenau ...

Page 2: ...ction 20 7 Additional functions 22 8 Features 22 8 1 Top basket 22 8 2 Etagere 23 8 3 Bottom basket 23 8 4 Folding prongs 24 8 5 Cutlery drawer 24 8 6 Baking sheet spray head 25 8 7 Basket heights 26 9 Before using for the first time 26 9 1 Performing the initial config uration 26 10 Water softening system 26 10 1 Overview of water hardness settings 27 10 2 Setting the water softening system 27 10...

Page 3: ...ng the tub 44 17 2 Cleaning products 44 17 3 Tips on appliance care 44 17 4 Machine Care 44 17 5 Filter system 45 17 6 Cleaning spray arms 47 18 Troubleshooting 48 18 1 Clean wastewater pump 62 19 Transportation storage and disposal 62 19 1 Removing the appliance 62 19 2 Protect appliance from frost 63 19 3 Transporting the appliance 63 19 4 Disposing of old appliance 63 20 Customer Service 63 20 ...

Page 4: ...his appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chi...

Page 5: ... is not possible an isolating switch must be integrated into the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contain...

Page 6: ...the side Covers are available from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continu ous worktop that is securely connected to adjacent cabinets 1 5 Safe use WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use on...

Page 7: ...p points can cause injuries Arrange knives and utensils with sharp points in the cutlery bas ket with the points downwards on the knife shelf or in the cut lery drawer WARNING Risk of scalding If you open the appliance door while the programme is running hot water may splash out of the appliance Open the appliance door carefully if the programme is still run ning WARNING Risk of electric shock An ...

Page 8: ... tap Call customer services Page 63 Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord or the appliance power cable of this appliance is damaged it must be replaced with a special power cord or special appliance power cable which is available from the man ufactur...

Page 9: ...igher level appliances children can become crushed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the appli ance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The water ...

Page 10: ...en the appliance and the water pipe The pipes sup plied for the drinking water and waste water connections are not affected here Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses supplied with the appliance or genuine spare hoses Never re use water hoses that have been used before If...

Page 11: ...store moisture and heat energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is stored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and im proves drying Zeolith drying th...

Page 12: ...utomatic ally during the drying phase This en sures a particularly economical dry ing result For best drying results wait until the end of programme before unloading the tableware The programme has ended when the display shows 00h 00m If automatic door opening is deactiv ated energy consumption increases and the drying phase is usually shortened Overview of the basic settings Page 38 4 Installatio...

Page 13: ... connection Page 13 7 Install the drinking water connec tion Page 13 8 Connect the appliance to the power supply 4 3 Drainage connection Connect your appliance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to the outlet connection o...

Page 14: ... Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance s power cable in a socket nearby The connection data of the appli ance can be found on the rating plate 3 Check the mains plug is inserted properly ...

Page 15: ...your appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD num ber Page 64 The data you need for Customer Service Page 63 1 Depending on the appliance specifications ...

Page 16: ...ight Interior lighting of the appliance 10 Cutlery shelf1 Cutlery shelf Page 23 11 Upper spray arms The upper spray arms wash the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 47 12 Intake opening of the Zeo lith container The intake opening is required for Zeolith drying Page 11 13 Blow opening of the Zeo lith container The...

Page 17: ... Page 36 Terminating the programme Page 36 2 Programme buttons Programmes Page 19 3 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 29 4 Special salt refill indicator Water softening system Adding special salt Page 27 5 Water supply display Display for water supply 6 WLAN display Home Connect Page 42 7 Programme buttons and addi tional functions Programmes Programmes Page 19 Addi...

Page 18: ...g sym bols depending on the model See here for an explanation Symbol Description If the symbol for ma chine care lights up on the display run machine care Machine Care Page 44 If the rinse aid refill indic ator lights up on the dis play top up with rinse aid Adding rinse aid Page 29 If the special salt refill in dicator lights up on the display add special salt to the dispenser for spe cial salt j...

Page 19: ...pipe pressure may result in deviations Programme Use Programme se quence Intensive 70 Tableware Pots and pans non fragile tableware and cutlery Level of soiling Stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Dry Auto 35 45 C Tableware Delicate tableware cutlery tem perature sensitive plastics glasses and...

Page 20: ...ver they are not the results or consumption values Request by e mail to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the rat ing plate on the appliance door 6 2 Personalisation function You can save a combination of a pro gramme and an additional function to the button Save the programme via the Home Connect app or on th...

Page 21: ...n will flash a flashes a The programme and the additional function are saved Tip To reset the programme to the pre rinse programme stored at the factory use the Home Connect app1 or reset your appliance to the factory settings 1 Depending on the appliance specifications ...

Page 22: ...unning Energy and water consumption are in creased If you select this additional function automatic door opening in the o 02 setting is deactiv ated 1 Depending on the appliance specifications 8 Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance 8 1 Top basket Arrange cups glasses and small ite...

Page 23: ...he basket clicks into position 6 Slide the basket back in 8 2 Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up 8 3 Bottom basket Arrange pans and plates in the bot tom basket Large plates up to a diameter of 31 cm can be arranged in the bottom ba...

Page 24: ... prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 8 5 Cutlery drawer Arrange cutlery in the cutlery drawer Arrange cutlery with the points and sharp edges downwards You can reorganise the cutlery drawer to make more space for longer wider items of cutlery Reorganising cutlery drawer You can fold down the side shelves and folding spines to make more s...

Page 25: ...ing sheet spray head to clean large items of tableware e g trays grilles and plates Arrange max 2 baking sheets and 2 grilles as shown to ensure that the spray jet can reach all parts Note Check that the appliance is al ways operated with the top basket or the baking sheet spray head Inserting baking sheet spray head Use the baking sheet spray head in stead of the top basket to clean large trays g...

Page 26: ...gs via the Home Connect app Requirement The appliance has been installed and connected Page 12 1 Add special salt Page 27 2 Add rinse aid Page 29 3 Switch on the appliance Page 35 4 Setting the water softening system Page 27 5 Set the amount of rinse aid to be dispensed Page 30 6 Add detergent Page 30 7 Start the Programme with the highest cleaning temperature without tableware To remove any marks...

Page 27: ...softening system Page 28 10 2 Setting the water soften ing system Set the water hardness on your appli ance 1 Determine the water hardness and the appropriate setting value Overview of water hardness set tings Page 27 2 Press 3 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 4 Press repeatedly until the right water hardness has been set The value H 04 is...

Page 28: ... softening system If you find the special salt refill indic ator irritating e g when using com bined detergents with salt replace ment substances you can switch the indicator off Note To avoid damage to the appliance only switch off the water softening system in the following cases The water hardness is max 26 E and you are using a combined de tergent with salt replacement sub stances According to...

Page 29: ...er softening system after x washing programmes 7 Additional running time in minutes 6 Additional water consump tion in litres 5 Additional power consump tion in kWh 0 05 The consumption values specified are laboratory measurements determ ined in accordance with the currently applicable standard using the Eco 50 programme and with the factory value of the water hardness set to 16 20 E 11 Rinse aid ...

Page 30: ...id 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows the value r 04 set at the factory 4 Press repeatedly until the dis play shows r 00 5 To save the settings press for 3 seconds a The rinse aid system is switched off and the rinse aid refill indicator is deactivated 12 Detergent 12 1 Suitable detergents...

Page 31: ...nding on the combination 4in1 5in1 additional components such as glass protection or stainless steel cleaner According to the manufacturers combined detergents generally only function up to a water hardness of 26 E With a water hardness above 26 E you will need to add special salt and rinse aid For the best wash ing and drying results we recom mend using special salt and rinse aid from a water har...

Page 32: ...h combined detergents You will generally get better results using a separate rinse aid Use tablets with a special drying performance 12 4 Adding detergent 1 To open the detergent dispenser press the locking latch 2 Add the detergent to the dry deter gent dispenser 15 ml 25 ml 50 ml If you are using tablets one is enough Insert the tablets in a hori zontal position If you are using powder or liquid...

Page 33: ...rated glassware and parts made of aluminium or silver may fade or discolour with dishwashing Delicate types of glass may turn cloudy after a few washing cycles 13 1 Damage to glass and tableware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommenda tion The following tableware is not dishwasher saf...

Page 34: ... load your appliance effi ciently To save energy and water load the machine with the number of place settings specified standard load with tableware and cutlery Technical specifications Page 65 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware und...

Page 35: ... the most efficient programme for the combination of energy wa ter consumption for this type of tableware and evidences conform ity with the EU Ecodesign Direct ive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off 14 2 Setting a programme To adjust the washing programme to the soiling level of the tableware se lect a suitable programme P...

Page 36: ...ly after the programme has ended the appliance will switch off after 4 seconds 14 6 Interrupting programme Note When you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Open the appliance door carefully 2 Press a T...

Page 37: ...t app Requirement The dishwasher is connected to a mobile device Home Connect quick start Page 42 1 Start the Home Connect app 2 Select the dishwasher 3 Open the settings and scroll to In formation about the home appli ance Programmes started shows the number of all programmes started 1 Depending on the appliance specifications ...

Page 38: ...d system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 12 Extra Dry d 00 1 d 00 d 01 The temperature is in creased during the final rinse which improves the drying result This may in crease the run time slightly Note Not suitable for delic ate items of tableware Switch Extra Dry on d 01 or off d 00 Hot water A 00 1 A 00 A 01 Set co...

Page 39: ... While the programme is run ning status information is projected onto the floor be low the appliance door relat ing to timer programming the programme or the time remaining If the base panel is pulled forwards or if the appliance is installed at eye level with the cabinet front fitted flush the display is not visible Level S 00 switches Time Light off Start programme SP 01 1 SP 00 SP 01 Set a defa...

Page 40: ...the button tones off Automatic door opening o 02 1 o 00 o 02 Activate or deactivate auto matic opening of the appli ance door during the drying phase If the function has been ac tivated the running time may increase The following settings are possible With the setting o 00 automatic door opening is deactivated in all pro grammes With the setting o 01 automatic door opening is activated in all pro ...

Page 41: ...ting rc 00 the function is perman ently deactivated With the setting rc 01 the function can be selec ted via the button Activating Remote Start Page 43 With the setting rc 02 the function is perman ently activated This basic setting is not available until after you have connected the device with the Home Connect app Home Connect Page 42 Cleaning nozzle FC 00 1 FC 00 FC 01 Activate FC 01 or deactiv...

Page 42: ... at www home connect com To be able to use Home Connect you must first set up the connection to the WLAN home network Wi Fi1 and to the Home Connect app The Home Connect app guides you through the entire login process Fol low the instructions in the Home Con nect app to configure the settings Tips Please consult the documents sup plied by Home Connect Please also follow the instructions in the Hom...

Page 43: ...e door the function is automatically deactiv ated a button lights up Tip To deactivate the function press 16 3 Remote diagnostics Customer Service can use Remote Diagnostics to access your appliance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information an...

Page 44: ...4 Start the programme without table ware Page 36 17 2 Cleaning products Only use suitable cleaning products to clean your appliance Safe use Page 10 17 3 Tips on appliance care Follow the tips on appliance care to make sure your appliance functions properly at all times Action Benefit Wipe the door seals the front of the dishwasher and the control panel regularly using a damp cloth and wash ing up...

Page 45: ...ish washer Only use machine care products and machine cleaners specially designed for dishwashers Make sure that there are no alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place...

Page 46: ... filter cleaning processes needed to as little as three times a year if you note the following Requirement Large remnants of food have been removed manually before washing Activate the cleaning nozzle in the basic settings Page 38 Cleaning filters Soiling in the dishwashing water may block the filters 1 After each wash check the filters for residue 2 Turn the coarse filter anticlockwise and remove...

Page 47: ... arrow mark ings match up 17 6 Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arms and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Inser...

Page 48: ...usted Adjust the appliance door as described in the in stallation instructions The door gap must be at least 70 mm to 120 mm Appliance door and door seal are soiled Clean the appliance door and door seal with a damp cloth and a little washing up liquid Wrong screws used to adjust the door gap Use size 4X30 bolts to adjust the door gap The bolts are included in the scope of supply If you use bolts ...

Page 49: ... Zeolith container Page 15 is no longer obstructed E 30 00 will light up alternately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 63 E 31 00 will light up alternately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 63 E 32 00 will light up alternately or indicator for water supply lights up Supply hose is kink...

Page 50: ...ion for leaks 10 Restore the power supply 11 Switch the appliance on E 34 00 will light up alternately Water is continuously running into the appliance 1 Turn off the water tap 2 Call Customer Service Page 63 E 61 02 will light up alternately Not an appliance fault Wastewater pump is blocked or the cover of the wastewater pump is loose 1 Clean the wastewater pump Clean wastewater pump Page 62 2 Se...

Page 51: ...ce fault Wastewater pump is blocked or the cover of the wastewater pump is loose 1 Clean the wastewater pump Clean wastewater pump Page 62 2 Secure the cover of the wastewater pump so it clicks into position Clean wastewater pump Page 62 E 90 01 will light up alternately Mains voltage is too low This is not a fault on the appliance 1 Contact an electrician 2 Have the mains voltage and electrical i...

Page 52: ...y No rinse aid used or dosage set too low 1 Add Rinse aid Page 29 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 30 Programme or programme option has no drying phase or the drying phase is too brief Select a programme with drying e g intensive strong or ECO programme Some option buttons decrease the drying result e g varioSpeed Water collects in recesses of the ...

Page 53: ... Cutlery is not dry Cutlery not arranged properly in the cutlery basket or cutlery drawer Droplets can form on the cutlery contact points 1 Arrange cutlery individually where possible Page 34 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensation drying principle causes water droplets in the tub they are indeed desirable here The moisture in the air co...

Page 54: ... food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 12 Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow receptacles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the upper basket on the left and right to the same height Top basket Page 22 Detergent residue in the ...

Page 55: ...aid Page 29 Set the water softening system higher Setting the water softening system Page 27 Wipeable or water sol uble coatings are present inside the ap pliance or on the door Detergent substances are deposited there These coatings cannot generally be removed with chemicals Change your detergent Page 30 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set t...

Page 56: ... Page 19 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 30 and follow the manufacturer s instructions for the amount to be used Tableware has been precleaned too intensely The sensors chose a weaker programme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors P...

Page 57: ...ation on detergents Page 31 Plastic parts inside the appliance are discol oured Plastic parts inside the appliance may become discol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the appliance Plastic parts are dis coloured Washing temperature is too low Select a programme with a higher washing temper ature Programmes Page 19 Tableware has...

Page 58: ...asses Glasses are usually only suitable for use in a dish washer i e long term wear or long term changes must be expected Avoid a lengthy steam phase standing time after wash cycle ends Use a programme with a lower temperature Programmes Page 19 Set the softening system to the water hardness Setting the water softening system Page 27 Use detergent with a glass protection component Rust spots on cu...

Page 59: ...tivate the wireless network connection on your router Home Connect cannot be implemented cor rectly Home Connect set incorrectly Please consult the documents supplied for Home Connect Technical fault is present Please consult the information about support in the documents supplied for Home Connect Special salt refill indic ator lights up Insufficient special salt Add Special salt Page 27 Sensor do...

Page 60: ...pped Check the relevant fuse Mains cable is not inserted 1 Check whether the socket works 2 Check whether the mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automatically You did not wait until programme ended Terminate programme Page 36 Appliance stops dur ing the programme or cuts out...

Page 61: ...eck whether the appliance has been installed properly When closed the appliance door its decor or at tached parts should not knock against adjacent cabinets or the worktop Lid on the detergent dispenser cannot be closed Detergent dispenser or lid are blocked by sticky deter gent residue Remove detergent residue Filling valves making knocking noises Caused by the domestic installation No appliance ...

Page 62: ...the pump cover using a spoon and grip it by the crosspiece 6 Lift the pump cover inwards at an angle and remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket 19 Transportation...

Page 63: ...he supply hose and let the water drain out 19 4 Disposing of old appli ance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door wil...

Page 64: ... your appliance s de tails and the Customer Service tele phone number to find them again quickly 20 2 AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for p...

Page 65: ...the copyright holders as free or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect app Profile Legal information Licence Information 2 You can download the licence in formation on the brand product web site Please search on the product website for your appliance model and additional...

Page 66: ... Hausgeräte GmbH de clares that the appliance with Home Connect functionality is in compliance with relevant statutory requirements 1 A detailed Declaration of Conformity can be found online at www gag genau com gb among the additional documents on the product page for your appliance 1 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz max 150 mW BE BG CZ DK DE EE IE EL...

Page 67: ......

Page 68: ...34 81739 München GERMANY www gaggenau com 9001780530 9001780530 en 030406 Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom ...

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