G-Technology G-RAID Studio, Instructions Manual

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Support & Warranty
p.31
Support & Warranty
What must you do?
If you are having trouble with a product, before seeking limited warranty service, first follow the
troubleshooting procedures that Hitachi GST or your reseller provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA)
and ship-to address by contacting G-Technology by Hitachi at http://www.g-technology.com/
support. Please follow the instructions found on the website. You must return the covered hard disk
drive using approved packaging to our logistics center. You must pay any associated transporta-
tion charges, duties and insurance in shipping the drive to our logistics center. You should remove
all personal information from the product prior to its return.
What will Hitachi GST do?
Hitachi GST will repair or replace covered defective product and ship you repaired or replaced
product, transportation prepaid. You receive title to the repaired or replaced product at delivery
to carrier at Hitachi GST shipping point. You are responsible for importation of the repaired or
replaced product, if applicable. These limited warranty terms apply to the repaired or replaced
product, except the limited warranty period is for the greater of the remainder of the original
limited warranty period for the returned product or 90 days.
How is our liability limited?
HITACHI GST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE
FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2)
LOSS OF, OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAG-
ES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR
SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
G-Technology, a division of Hitachi Global Storage Technologies
Tel: (310) 449–4599, Fax: (310) 449–4670, info@g-technology.com