Guarantee T&Cs
Please note:
This guarantee is a back to base guarantee and we are not obliged to
repair or replace our product in the end user’s premises.
This guarantee is valid from date of delivery to our customer’s address
and we reserve right at our discretion to repair or replace any parts that
are faulty subject to the following conditions;
• The product has only being used for domestic use
• The original proof of purchase can be provided
• The product has remained with the original owner and has not been
resold or gifted
• The product has been used in accordance with the care and safety
guidelines outlined in this document
• The product has not been modified or attempted to be repaired by
any person not authorised by Furmanac
• For the complete terms and conditions please visit
www.furmanac.com
Making a Claim
• The Contract of Sale exists between you and the retailer. Consequently, if you have any
concerns, please contact your retailer in the first instance, giving proof of purchase and
outlining the nature of your query. If the warranty conditions have been satisfied, the retailer
will then liaise with Furmanac on your behalf. Any replacement, repair or refund during this
period can only be obtained from your retailer under their terms and conditions of sale.
• For electrical manufacturing faults within 7 years, Furmanac will provide replacement parts to
the retailer in to be able to repair the bed. For other manufacturing faults within 7 years, we
will discuss with the retailer whether a repair by a Furmanac technician or replacement will be
offered. Whether your Furmanac bed is repaired or replaced will be at our sole discretion.
• If you find that the retailer you purchased your bed from is no longer in business then please
call 01384 408844. Please have details regarding date of purchase, product name and size
along with details of the retailer prior to contacting us. Our dedicated service team will then
be able to advise you accordingly.
Your Furmanac Guarantee
We are delighted that you have bought one of Furmanac’s British, quality hand made beds.
Don’t forget, to obtain the full, 7 year guarantee you must register your product online. To do
this, please visit www.furmanac.com/registermyguarantee and complete the online form within
30 days of delivery to your address.
Your upholstered bed frame is provided with a standard 1 Year Guarantee, protecting you
against manufacturing defects. When you register for your guarantee online this will be
extended to our 7 Year Guarantee. If you feel that your product has developed a fault within
your guarantee period then please follow the process below. However, prior to starting this
procedure Furmanac strongly recommends reviewing all the information on the following pages
to confirm that the issue is in fact a manufacturing fault.
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Summary of Contents for POWER OTTOMAN
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