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Note
•
Do not attempt to repair the Blu-ray Disc™ Player yourself. This may cause severe injury, irreparable damage to your
Blu-ray Disc™ Player and void your warranty.
•
Please have available your Blu-ray Disc™ Player model and serial number before contacting us. These numbers are
available on the cabinet, as well as on the packaging.
Cannot use BD-Live.
BD-Live function cannot be performed because this unit does not connect
the internet.
Cannot play back 3D.
Some discs may not be played back because this unit does not support 3D.
Cannot load a Blu-ray Disc™ (stuck in
“Loading…” mode) and cannot Open the disc
tray to eject the disc.
Unplug unit from AC outlet for 20 seconds. Plug unit back in and press the
[ (OPEN/CLOSE)]
on the unit to eject the disc.
The software update screen appears after
Turning On the unit.
Please complete the software update.
When the software update has failed, the software update screen will keep
appearing after turning the unit on. If the software update continues failing,
please try it by using a USB Memory Stick with the update software installed
in its root directory. In this case, please change the file name as below.
“E****UH10000FA1.bin”
→
“UPDATE10000FA1.BIN”
Do not change the numbers. The file name is case sensitive.
Cannot read a USB Memory Stick.
The format of the USB Memory Stick is not compatible with this unit.
Please try and format it on this unit (All data will be deleted).
Cannot play back JPEG files from a disc.
Cannot play back JPEG files from a disc. Make sure that the disc was
recorded in the UDF, ISO9660 or JOLIET format.
Cannot find a JPEG file.
Make sure that the selected Group (folder) does not contain more than
9,999 files for Blu-ray Disc™ / DVD / USB Memory Stick and 999 files for
CD.
Make sure that the file extension is .jpg / .JPG / .jpeg / or .JPEG.
No Audio signal from Surround system of the
audio system.
Make sure the audio system is turned on.
Check the Input mode on the audio system if it is on the correct channel.
Check if the Surround system is compatible with either Bitstream or LPCM. If
not sure please check the user manual or contact the Surround manufacturer.
Once confirmed check the setting in the “Settings” of this unit.
Increase the volume level of the Surround system.
Problem
Tip
