Fujitsu MAT3073NC, Product/Maintenance Manual

Page: 103 / 130

C141-E201 6-7
(3) Parts that can be replaced in the field
The PCA cannot be replaced in the field. The DE cannot be replaced in the field.
(4)
Service system and repairs
Fujitsu has the service system and repair facility for the disk drive. Contact Fujitsu representative
to submit information for replacing or repairing the disk drive. Generally, the following
information must be included:
a) IDD model, part number (P/N), revision number, serial number (S/N), and date of
manufacturing
b) Error
status
•
Date when the error occurred
•
System configuration
•
Environmental conditions (temperature, humidity, and voltage)
c) Error history
d) Error contents
•
Outline of inconvenience
•
Issued commands and specified parameters
•
Sense data
•
Other error analysis information
CAUTION
Data loss
Save data stored on the disk drive before requesting repair. Fujitsu
does not assume responsibility if data is destroyed during servicing
or repair.