32
LTO-5 Half-Height SAS Tape Drives
Problems with cartridges
6.3
Problems with cartridges
If you experience any problems using cartridges, check:
●
The cartridge case is intact and that it contains no splits, cracks or damage.
●
The cartridge has been stored at the correct temperature and humidity. This
prevents condensation. See the insert included with the tape cartridge for
storage conditions.
●
The write-protect switch is fully operational. It should move from side to side
with a positive click.
6.3.1
The cartridge is jammed
If the cartridge is jammed or the backup application is unable to eject it, you can
force eject the cartridge.
1. Attempt a drive unload/eject operation from the backup software.
Many backup applications will issue a Prevent Media Removal (PMR)
command to the drive robot in an attempt to prevent human interference
during a backup job. If this occurs, the software that issued the PMR must
be used to load and unload tapes.
2. Shut down backup software and, if in a Windows environment, stop
removable storage services.
3. Press the Eject button on the front of the tape drive.
Sometimes it is necessary to use the Eject button instead of software to
unload a tape because software can lose communication with the product or
a rogue application can prevent the software from unloading the tape.
I
IMPORTANT:
This can take several minutes in many cases. Ensure that drive
activity has stopped before continuing on (waiting 10 minutes is a
good rule of thumb). It is important that you allow sufficient time for
the drive to complete rewinding the cartridge. If you interrupt it, you
may damage the media or the tape drive.
4. Power down the server.
5. Disconnect the data cable.
