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Fujitsu LIFEBOOK U9312X, Operating Manual

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Fujitsu LIFEBOOK U9312X Operating Manual Download Page 95

Troubleshooting and tips

Error message/cause

Resolution

Previous boot incomplete - Default con

fi

guration

used

Due to an error during the previous system boot,
default values were used for certain settings.
Check the settings in the BIOS Setup.

►

Press the

F1

function key when prompted

to do so.

Real time clock error

►

Contact your sales outlet or our customer
service centre.

nnnnK Shadow RAM failed at offset: xxxx Failing
Bits: zzzz

►

Contact your sales outlet or our customer
service centre.

System battery is dead - Replace and run SETUP

►

Contact your sales outlet or our customer
service centre.

System cache error - Cache disabled

►

Contact your sales outlet or our customer
service centre.

System timer error

►

Contact your sales outlet or our customer
service centre.

Restoring the contents of the drive under Windows

Restoring the system under Windows

If necessary, you can reset your system to the original state of the drive.

►

Select

Settings

from the Start menu.

►

Select your

System

.

►

Select

Recovery

.

►

Select

Reset this PC

.

The system will be reset.

Fujitsu

91

Summary of Contents for LIFEBOOK U9312X

Page 1: ...System Operating manual FUJITSU LIFEBOOK U9312X ...

Page 2: ... found on the Internet at http www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy working with your new Fujitsu system ...

Page 3: ......

Page 4: ...he Straße 8 80807 Munich Germany Name and address of the importer in the UK Fujitsu Services Limited 22 Baker Street London W1U 3BW United Kingdom http www fujitsu com fts Copyright Fujitsu Client Computing Limited2022 All rights reserved Publication Date 05 2022 Edition 1 ...

Page 5: ...t notes 12 First time setup of your device 16 Working with the notebook 20 Security functions 62 Connecting external devices 71 Removing and installing components during servicing 77 Settings in BIOS Setup Utility 78 Troubleshooting and tips 83 Technical data 92 Manufacturer s notes 97 Index 98 ...

Page 6: ... trademarks of Microsoft Corporation in the USA and or other countries TM HDMI and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC s Bluetooth and the Bluetooth logo are registered trademarks of Bluetooth SIG Inc Adobe Reader is a trademark of Adobe Systems Incorporated USB Type C and USB C are trademarks of the USB Implementers Forum in the USA a...

Page 7: ...0 Status indicators 20 Opening the notebook 22 Switching on the notebook 23 Programming the ON OFF button 23 Different ways to use your notebook 24 From notebook to Tablet PC 24 Select display orientation portrait or landscape orientation 25 From Tablet PC to notebook 26 Switching off the notebook 27 Closing the notebook 28 Handwriting recognition 28 Touchscreen 29 Using the touch screen 30 Using ...

Page 8: ...w of security functions 63 Setting up the fingerprint sensor configuration dependent 64 Configuring the palm sensor configuration dependent 65 Using the Security Lock 65 Configuring password protection in BIOS Setup Utility 66 Protecting BIOS Setup Utility supervisor and user password 66 Password protection for booting of the operating system 68 Password protection for the drive 68 SmartCard reade...

Page 9: ...r does not correctly follow the pen movements 87 Pen input not working 87 The notebook cannot be started 87 The notebook stops working 87 The printer does not print 88 The wireless connection to a network does not work 88 The battery discharges too quickly 88 SmartCard reader is not recognised 89 SmartCard PIN forgotten 89 SmartCard lost 89 Acoustic warnings 89 Error messages on the screen 90 Rest...

Page 10: ...Contents 6 Fujitsu ...

Page 11: ... properties Information on the connections and user components of your notebook can be found in Ports and controls Page 9 Further information The Windows drivers for your device can be found on our Internet site The factory installation of your device does not support any other operating system Fujitsu Technology Solutions accepts no liability whatsoever if any other operating system is used Softw...

Page 12: ...e123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font indicates cross references to another section e g Safety information cross references to an exter...

Page 13: ...yourself with these components before you start to work with the device Notebook open 7 7 10 8 6 4 5 9 1 3 1 2 1 Microphone 2 Infrared camera with webcam shutter 3 Camera LED 4 Shortcut Button for Microsoft Windows Ink 5 Tablet mode camera 6 Status display of tablet mode camera 7 Status indicators 8 Fingerprint sensor or palm sensor configuration dependent 9 Touchpad 10 Touchpad buttons Fujitsu 9 ...

Page 14: ...th charging function USB Type A Anytime USB charge 6 Combined headphones microphone port 7 Loudspeakers 8 SmartCard reader Right side 3 4 5 6 7 8 9 2 1 1 Eyelet for the optional pen tether 2 Pen slot 3 SIM card slot configuration dependent protected by cover 4 Loudspeaker 5 ON OFF button 6 Memory card slot 7 USB 3 2 port USB Type A 8 LAN connector removable 9 Security Lock device 10 Fujitsu ...

Page 15: ...Ports and controls Bottom 1 1 Off button for the battery recessed Fujitsu 11 ...

Page 16: ...njury or the device from overheating do not lay the device directly on your lap and make sure that the ventilation openings are not obstructed Read the information on the ambient conditions in the Technical data Page 92 and First time setup of your device Page 16 before preparing your notebook for use and switching it on for the first time When cleaning the device please observe the relevant notes...

Page 17: ... flammable gases or into hazardous environments e g petrol station paintshops as the transmitted radio waves can cause an explosion or a fire For information on how to switch radio components on and off see chapter Switching the wireless components on and off Page 54 Energy saving Notes Energy Energysaving Switch the notebook off when it is not in use Switch off external connected devices if you a...

Page 18: ...his is not the case obtain the appropriate mains adapter for your notebook Do not use any other voltage converter Check whether the local mains voltage and the power cable are compatible If this is not the case buy a power cable that matches the local conditions Contact the relevant authorities of the country you will be travelling in as to whether you may operate the radio component integrated in...

Page 19: ...pter from the power outlet and switch off the battery Switch the battery off and on Page 47 The surface can be cleaned with a dry cloth If particularly dirty use a damp cloth that has been dipped in water mixed with mild domestic detergent and then carefully wrung out You can use disinfectant wipes to clean the keyboard and the touchpad Ensure that no liquid enters the device Do not spray any liqu...

Page 20: ... follow the instructions on the screen NEVER switch off your device during the first time setup process The battery must be charged if you want to operate your device using the battery When used on the move the built in battery provides the device with the necessary power You can increase the operating time by using the available energy saving functions For instructions on how to connect external ...

Page 21: ...ir vents and cause overheating and damage The underside of the device heats up during normal operation Prolonged contact with the skin may become unpleasant or even result in burns Place the device on a stable flat non slippery surface Please note that the rubber feet of the device may mark certain types of delicate surfaces Keep other objects at least 100 mm 3 94 inches away from the device and i...

Page 22: ... the power cable 1 to the power adapter provided for the device see chapter Technical data Page 92 Plug the mains cable 2 into a mains outlet Connect the mains adapter cable 3 to the DC jack DC IN of the device Connect an optionally available USB Type C power adapter to the unit as follows 3 1 2 Connect the power cable 1 to the USB type C power adapter provided for the device see chapter Technical...

Page 23: ... To make it easier to use your device for the first time the operating system is pre installed on the drive 1 2 Press the ON OFF button 1 for about one second to switch the device on The power on indicator 2 lights up whenever the system is switched on During installation follow the instructions on screen If a Windows operating system is installed on your device you will find more information on t...

Page 24: ... chapter entitled Connecting external devices Page 71 for instructions on how to connect devices such as a mouse and a printer to the notebook Please refer to the notes in Important notes Page 12 Status indicators Statusindicators The status indicators provide information about the status of the power supply the drive and the keyboard functions F 20 Fujitsu ...

Page 25: ...icator not lit The battery is not being charged the battery is already more than 90 charged or the mains adapter is not connected and the battery power is above 20 Batterystatusindicator Batterysymbol Batteryindicator F F Lock indicator Indicator FLock The indicator lights up The key combination Fn F has been pressed The special functions of the Fn function keys see section Key combinations Page 4...

Page 26: ...Working with the notebook Opening the notebook Open the LCD screen 22 Fujitsu ...

Page 27: ... 2 lights up whenever the system is switched on Programming the ON OFF button You can program the ON OFF button Operating system Menu Windows Control Panel Hardware and Sound Power Options If you have assigned a password you must enter this when requested to do so in order to start the operating system Detailed information can be found in the chapter Security functions Page 62 Fujitsu 23 ...

Page 28: ...et PC or as a notebook just as you wish From notebook to Tablet PC Raise the LCD display into a vertical position You can fold the LCD screen down infinitely variably in an angle between 0 and 360 degrees Fold the monitor down completely until the rear side of the monitor is resting on the bottom of the device 24 Fujitsu ...

Page 29: ...ndscape orientation for the display or whether the display orientation should automatically adapt to the orientation of the Tablet PC You can change these settings under Change Settings System Display Display orientation In Settings there are profiles saved for operation with different screen orientations These profiles have preset standard configurations that can be modified as desired These sett...

Page 30: ...Working with the notebook From Tablet PC to notebook Raise the LCD screen into a vertical position Fold down the monitor until you reach the desired position 26 Fujitsu ...

Page 31: ...Working with the notebook Switching off the notebook Notebook Close all applications and then shut down the operating system please see the Operating System Manual Fujitsu 27 ...

Page 32: ...resent handwriting recognition under Windows supports the following languages English German French Italian Japanese Korean Chinese traditional and simplified Dutch Portuguese Spanish Brazilian Norwegian Bokmål and Nynorsk Swedish Finnish Danish Polish Rumanian Serbian Cyrillic and Latin script Catalan Russian Czech and Croatian Under Windows you can set the required language under Settings Time l...

Page 33: ... is specified in the international standard ISO 9241 307 Class II Example A monitor with HD resolution 1366 x 768 has 1366 x 768 1049088 pixels Each pixel consists of three subpixels red green and blue making a total of about 3 million subpixels According to ISO 9241 307 class II a maximum of 2 light and 2 dark pixels and in addition 5 light or 10 dark subpixels or an equivalent mix 1 light subpix...

Page 34: ...tivate it by double tapping the touchscreen with your finger Select this mode from Settings Bluetooth devices Touch Touch the screen to wake Activating this setting especially when used as a tablet PC with the screen flipped down can cause the device to unintentionally return from power saving mode due to accidental finger touches If this setting is activated it may result in higher power consumpt...

Page 35: ...f the display e g with a wristwatch or bracelet The Tablet PC s pen is an electronic instrument that can be damaged if used improperly Handle the pen with care The following list contains guidelines for proper pen handling Do not gesture with the pen Do not use the pen as a pointer Do not use the pen on surfaces other than the screen of the Tablet PC Do not try to turn the thumb grip on the pen Th...

Page 36: ...ry with the pen tip Starting programs Double click with the left hand mouse button Briefly touch the program icon twice with the pen tip Moving an object window Drag with the left hand mouse button held pressed Place the pen tip directly on the object window Hold the pen tip pressed against the screen Move the desired object window Opening a context menu Click with the right hand mouse button Plac...

Page 37: ...its slot on the right side of the device the charging contacts on the pen point left from the view below 1 Energy saving functions of the pen To save energy the pen automatically switches off after 10 minutes of inactivity and is then in power saving mode The pen automatically returns to normal operating mode after the next contact with the pen tip Fujitsu 33 ...

Page 38: ...mately 5 minutes the pen battery is fully charged Setting the pen Operating system Menu Windows You can make various settings for the pen in Settings Bluetooh devices Pen Windows Ink Calibrating the pen Via the operating system you must calibrate your tablet PC before first use with the pen so that it recognises the pen as accurately as possible You should also always repeat the calibration if the...

Page 39: ...e pen tether optional You can attach the pen with a pen tether available as an option to prevent it being dropped or becoming lost Secure one end of the pen tether to the pen and the other end of the pen tether to the notebook Fujitsu 35 ...

Page 40: ...and execute commands They correspond to the buttons on a conventional mouse You can also deactivate the touchpad via the keyboard so that you cannot move the cursor unintentionally see chapter Key combinations Page 41 Moving the pointer Move your finger on the touchpad Touchpad The pointer will move Selecting an item Move the pointer to the item you wish to select Touchpad Tap the touchpad once or...

Page 41: ...ouchpad Press and hold the left button and with your finger on the touchpad drag the item to the desired position The item will be moved Switching the Touchpad on and off You can switch the touchpad on and off using the keyboard see Key combinations Page 41 Fujitsu 37 ...

Page 42: ...unctions of an enhanced keyboard Some enhanced keyboard functions are mapped with key combinations The following description of keys refers to Windows Additional functions supported by the keys are described in the relevant manuals supplied with your application programs The figure below shows how to access the different characters on keys with overlaid functions The example applies when the Caps ...

Page 43: ...pper left of the key will appear when that key is pressed To cancel the Caps Lock function simply press the Caps Lock key again Shiftkey CapsLock Shift key The Shift key causes uppercase characters to appear In the case of overlay keys the character printed on the upper left of the key appears when that key is pressed Shiftkey Shift Fn key The Fn key enables the special functions indicated on over...

Page 44: ...en the Num key is activated Further information about the status indicators can be found in chapter Status indicators Page 20 Default settings With default settings each button must be pressed in combination with Fn in order to enter the characters of the virtual numeric keypad In the BIOS setup utility you can enable the function that allows you to enter the characters of the virtual numeric keyp...

Page 45: ...ination enables and disables the microphone Fn F1 Microphone Microphone Switching the loudspeakers on and off This key combination switches your notebook s loudspeakers off and on Fn F2 Loudspeakers Loudspeakers Decrease volume This key combination reduces the volume of the internal loudspeakers Fn F3 Volume Increase volume This key combination increases the volume of the internal loudspeakers Fn ...

Page 46: ...on and a high refresh rate on an external monitor Fn F10 Toggleoutputscreen Activate deactivate keyboard backlight On backlit keyboards this key combination activates or deactivates the backlight Fn spacekey Activate deactivatekeyboardbacklight Switch between open applications Use this key combination to switch between several open applications Alt Tab Alt Ctrl Del Windows security Task Manager Th...

Page 47: ...e is used in the tablet position with the screen folded down You can activate or deactivate the shortcut button with the Fujitsu Utility Function Manager 1 Keyboard with backlight Keyboard Backgroundlighting On this version of the keyboard repeated pressing of the key combination Fn space bar allows the background lighting to be switched on and off and also a choice to be made between two levels o...

Page 48: ... camera can be covered If you want to cover the camera make sure that the sliding shutter is completely closed Each camera has its own status indicator The respective status indicator lights up when the camera is active The picture quality depends on the lighting conditions and the software being used You can only use the camera with a particular application e g an Internet telephony program or a ...

Page 49: ...Working with the notebook Further information on use of the camera and additional settings can be found in the Help function of the program which uses the camera Fujitsu 45 ...

Page 50: ...under Settings Extras and online at https support ts fujitsu com Charging caring for and maintaining the battery Battery Battery The notebook s rechargeable battery can only be charged when the ambient temperature is between 5 C 41 F and max 35 C 95 F If the battery is regularly charged at ambient temperatures above 25 C this may reduce the battery life You can charge the battery by connecting the...

Page 51: ...own Disconnect the device from the mains adapter and if applicable from the Port Replicator as well Use a pointed tool with caution to press the off button for the battery on the underside of the device The device is currentless Switch on the battery Connect the device to the mains adapter of the notebook or to the Port Replicator Switch the device on again Fujitsu 47 ...

Page 52: ...ng mode If the built in battery is nearly empty close the open files and do not go into power saving mode If you do not intend to use your notebook for a long period of time Exit power saving mode if necessary via the mouse or keyboard or by switching on the notebook Close all opened programs and completely shut down the notebook If you operate the notebook in battery mode When the system is runni...

Page 53: ...ise created by the fan is reduced Call up the BIOS Setup Utility In the menu Advanced Miscellaneous Configurations select the Fan Control function Choose the setting Normal or Silent Instructions for how to call up and operate the BIOS Setup Utility can be found in chapter Settings in BIOS Setup Utility Page 78 With the Fujitsu Utility Function Manager you can also switch between these two setting...

Page 54: ...il you feel it click into place The label area must be facing upward Do not apply any force otherwise the delicate contact surfaces could be damaged Memorycard Depending on the particular type used the memory card may protrude slightly from the slot Removing the memory card Memorycard In order to protect your data always follow the correct procedure for removing the card see the documentation for ...

Page 55: ... refer to chapter Key combinations Page 41 for information on setting the volume and also enabling disabling the loudspeakers via the keyboard If you attach an external microphone the built in microphone is disabled When you connect headphones or external speakers the built in speakers are disabled Information on connecting headphones and a microphone can be found in Connecting external devices Pa...

Page 56: ...s to a mobile network When handling SIM cards follow the instructions supplied by the provider Inserting the SIM card To make the device currentless switch off the battery Switch the battery off and on Page 47 1 2 4 3 5 Open the slot cover 1 Pull the SIM card holder out of the slot 2 Insert the SIM card 3 in the SIM card holder as shown Push the SIM card holder back into the slot 4 Close the slot ...

Page 57: ...witch the battery off and on Page 47 1 2 4 3 5 Open the slot cover 1 Pull the SIM card holder out of the slot 2 Remove the SIM card from the SIM card holder 3 Push the SIM card holder back into the slot 4 Close the slot cover 5 Switch the battery on again Switch the battery off and on Page 47 Fujitsu 53 ...

Page 58: ...h Bluetooth If you switch off the radio components the Bluetooth and LTE modules and the wireless LAN transmission unit antenna are also switched off Pay attention to the additional safety notes for devices with radio components provided in the Safety Regulations manual Details on using a Wireless LAN can be found in the online help system included in the Wireless LAN software For further informat...

Page 59: ...cessories for LTE reception from your retailer or your Fujitsu Technology Solutions dealer For information about connecting with the LTE network please see the documentation for the hardware that you will be using You can connect your device to the internet via LTE To do this use one of the following connection types Integrated LTE module the type depends on your model variant a USB dongle a USB s...

Page 60: ...on the notebook in the direction of the arrow 2 1 Push the LAN adapter upwards in the direction of the arrow 1 Connect the network cable to the LAN adapter 2 Connect the network cable to your network port Your network administrator can help you to configure and use the LAN connections The network cable is not included in the delivery scope This type of cable can be obtained from a specialist deale...

Page 61: ...s offered by the Port Replicator include standard ports for monitor audio and other USB devices such as mouse and keyboard You need only connect the notebook to the Port Replicator in order to work with your peripheral devices In addition to the Thunderbolt 4 port replicator described here this system also supports a USB type C port replicator which is also connected to the system via the USB type...

Page 62: ...FF switch with power on indicator 11 Security Lock Device 12 USB Intel Thunderbolt port for data connection and power supply for the notebook USB Type C Gen4 13 Combined headphones microphone port Charge level indicator on the Thunderbolt Port Replicator PortReplicator Statusindicator Power indicator Status lit Connected notebook is switched ON flashing Connected notebook is switched ON in sleep m...

Page 63: ...e Please note that the port replicator s rubber feet may mark certain types of surface Never place the port replicator and the mains adapter on a heat sensitive surface Do not expose the port replicator to extreme environmental conditions Protect the port replicator from dust humidity and heat Connecting the power adapter to the Thunderbolt Port Replicator 3 1 2 Connect the power cable 1 to the po...

Page 64: ...rbolt cable USB Type C to the Thunderbolt port for data connection and power supply USB Type C on the port replicator 2 Use only the Thunderbolt cable supplied with your Thunderbolt Port Replicator for the connection from the notebook to the Thunderbolt Port Replicator in order to ensure an error free connection When the notebook is connected to a Port Replicator the operating system creates a har...

Page 65: ... the function of the ON OFF switch under Windows see Programming the ON OFF button Page 23 The settings apply both to the ON OFF switch of the notebook and to the ON OFF switch of the Port Replicator Disconnecting the notebook from the Thunderbolt Port Replicator Disconnect the supplied Thunderbolt cable USB Type C from the Thunderbolt port USB Type C on the notebook Fujitsu 61 ...

Page 66: ...es USB memory modules DVDs or Blu ray Discs Some security functions need you to choose passwords Make a note of the passwords and keep them in a safe place If you forget your passwords you will need to contact the our Service Desk Deletion or resetting of passwords is not covered by your warranty and a charge will be made for assistance If you change the Password Severity setting from Strong to St...

Page 67: ...f a maximum of eight alphanumeric characters Specify at least one supervisor password in the BIOS Setup and activate the password protection for the operating system and drive as desired Boot from removable media Prevent unauthorised boot of an operating system from external media e g USB stick USB DVD ROM drive etc In the BIOS Setup go to the Security menu and edit the option Boot from Removable ...

Page 68: ... be processed and used instead of a password 1 You must install the fingerprint software in order to be able to use the fingerprint sensor 1 The current AuthConductor Client Basic software for hand vein and fingerprint sensor is available on the Internet at https support ts fujitsu com After selecting the product and the operating system you will find the software under Downloads Applications Tool...

Page 69: ...able on the Internet at https support ts fujitsu com After selecting the product and the operating system you will find the software under Downloads Applications Tools and Utilities Using the Security Lock Your device comes with a Security Lock device for the Kensington Lock Cable You can use the Kensington Lock Cable a sturdy steel cable to help protect your notebook from theft The Kensington Loc...

Page 70: ... the Fujitsu Service Desk can no longer reset the password In this case the system can remain permanently unusable Therefore Fujitsu recommends to generally set up a supervisor password with the setting Password Severity Strong Protecting BIOS Setup Utility supervisor and user password If you have opened these operating instructions on the screen we recommend that you print them out You cannot cal...

Page 71: ...en the BIOS Setup Utility Please note that the user password only provides access to a few of the BIOS settings Changing the supervisor or user password You can only change the supervisor password when you have logged into the BIOS Setup Utility with the supervisor password Password Supervisorpassword Userpassword Call the BIOS Setup Utility and go to the Security menu When changing the password p...

Page 72: ...reboots You will be prompted to enter your password the supervisor password Deactivating system protection Start the BIOS Setup Utility and go to the Security menu Operatingsystem Select the Password on Boot option and press the Enter key Select the Disabled option and press the Enter key If you do not want to change any other settings you can exit BIOS Setup Utility Select the Save Changes Exit o...

Page 73: ...rtCard with you In order to be able to take advantage of all the security features of your notebook you will need a CardOS SmartCard The SmartCard can only be used with a PIN offering maximum protection even if you lose the SmartCard In order to maximise your security the CardOS SmartCard is disabled if three incorrect attempts are made to enter the PIN When you use the CardOS SmartCard for the fi...

Page 74: ...creenkeyboard BitLocker Call BIOS Setup and select the Advanced menu Mark Boot Configurations and press the enter key From the UEFI Boot On Screen Keyboard selection choose the option Enable or Disable In the Exit menu choose the option Exit Saving Changes Press the enter key and select Yes The notebook restarts and the password dialogue is displayed Tap on the password field to enable the on scre...

Page 75: ...sary to switch off the notebook and the device before connecting disconnecting For more information about whether or not devices need to be switched off please refer to the documentation supplied with the external device Some of the external devices require special drivers see the operating system and external device documentation HDMI port HDMIport The HDMI port on your notebook or on the optiona...

Page 76: ...g to output screen Monitor VGAconnectionsocket Monitorport Monitorport Digital DisplayPort on optional Port Replicator Switch off the notebook and the external monitor Plug the data cable of the external monitor into the desired monitor port First switch on the external monitor and then the notebook You can also switch between the external monitor and the LCD monitor of the notebook see chapter Ke...

Page 77: ... transfer rate of 12 Mbit s USB 2 0 has a data transfer rate of up to 480 Mbit s USB 3 0 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen1 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen2 has a data transfer rate of up to 10 Gbit s Additional information can be found in the documentation for the USB devices Connect the data cable to the external device Connect the data cable to a USB ...

Page 78: ...er Delivery on System Off Instructions for how to call up and operate the BIOS Setup Utility can be found in section Settings in BIOS Setup Utility Page 78 With the USB Type C Port Replicator available as an accessory the notebook can be supplied with power via this USB port USB devices are hot pluggable This means you can connect and disconnect the cables of USB devices while the system is runnin...

Page 79: ...function will drain the battery more quickly if an external USB device is being charged The power supply unit must already be connected when the notebook is switched off as otherwise the USB charging function will be disabled and the connected USB devices will not be charged Some USB devices e g mobile telephones require a driver in order to utilise the USB charging function In this case the USB c...

Page 80: ...ne or external loudspeakers to your notebook Connect the audio cable to the external device Connect the audio cable to the headphone port of the notebook The internal loudspeakers are disabled If you purchase a cable from a retailer please note the following information The headphones microphone Line In Line Out headset combi port on your notebook is a 3 5 mm jack If you want to connect headphones...

Page 81: ...g and installing components during servicing Only qualified technicians should repair your notebook Unauthorised opening or incorrect repair may greatly endanger the user electric shock fire risk and will invalidate your warranty Components Servicing Fujitsu 77 ...

Page 82: ...are parts such as USB ports keyboards processors Security Password settings and security functions Boot Configuration of the start up sequence Exit Exits the BIOS Setup Utility Starting the BIOS Setup Utility Start the device switch off on or reboot the Operating System BIOSSetupUtility When switching on your device press on function key F2 until the BIOS Setup Utility is displayed If a password h...

Page 83: ... BIOS Setup Utility With the F9 key you can load the default settings of the BIOS Setup Utility Use the cursor keys or to select the menu in which you would like to configure settings The menu is displayed on the screen Select the option that you want to change with the cursor keys or Press the Enter key Press the ESC key to exit the selected menu For future reference make a note of the changes yo...

Page 84: ...ndard entries for all menus of the BIOS Setup Utility choose Load Setup Defaults and Yes Discard Changes Discard changes without exiting the BIOS Setup Utility To discard the changes you have made select Discard Changes and Yes The settings in place when BIOS Setup Utility was called remain effective You can now make additional settings in the BIOS Setup Utility If you want to exitBIOS Setup Utili...

Page 85: ... Save Changes and Exit in the menu Save Exit Exit to initiate a reboot and start Erase Disk Because of the reboot the Erase Disk will be started You have the option to interrupt the process during the user selection After the application starts the Administrator Supervisor password must be entered for security reasons A dialogue field appears in which a particular several or all the hard disks mem...

Page 86: ...rnal USB stick Select whether a status report should be written to the USB stick The user can select the following tasks which should be run by the system after the deletion process Reset administrator and user password Load BIOS setup defaults Shutdown the Computer Exit Erase Disk with no additional options upon completion Select the function which you require The deletion process starts 82 Fujit...

Page 87: ...s Any changes you have made to the hardware or software since receiving the notebook Any changes you have made to the BIOS Setup settings since receiving the notebook Your system configuration and all peripheral devices connected to your system Your sales contract Our notebooks have been designed primarily with mobile applications in mind This means that considerable effort has been made to optimi...

Page 88: ...e previous section Disconnect the mains adapter from the device Use a pointed tool with caution to press the off button for the battery The device performs a reset comparable to removing the battery You can then restart it Help if problems occur Should you encounter a problem with your computer that you cannot resolve yourself Note the ID number of your device The ID number is found on the type ra...

Page 89: ...The battery will only be charged again when the battery capacity is less than 90 When certain characters are entered on the keyboard only numerals are written Cause Troubleshooting The virtual numeric keypad of your device is activated see Virtual numeric keypad Page 40 Press the Num key The notebook s LCD screen remains blank LCDscreen LCDscreenistoodark Cause Troubleshooting Monitor is switched ...

Page 90: ...e data cable is properly connected to the notebook and the external monitor if it is plugged in with a connector Switch on the external monitor and the notebook The external monitor is blank or the image is unstable Screen Monitor Cause Troubleshooting The wrong external monitor has been selected or the wrong screen resolution has been set for the application program Terminate the application prog...

Page 91: ...notebook cannot be started Notebook Cause Troubleshooting The battery is dead Connect the notebook to the mains voltage via the mains adapter and charge the battery The power adapter is not connected correctly Check whether the mains adapter is connected correctly to the notebook Switch the notebook on The notebook stops working Notebook Energysavingmode Cause Troubleshooting Notebook is in energy...

Page 92: ... components on and off Page 54 The wireless component is enabled Despite this the wireless connection to a network does not work Check whether the wireless connection is switched on via the software Further information on using the wireless component can be found in the help files The battery discharges too quickly Battery Cause Troubleshooting The battery is either too hot or too cold In this cas...

Page 93: ...martCard PIN forgotten Cause Troubleshooting PIN forgotten If you are working in a network contact your system administrator who can unlock your notebook with a Supervisor PIN SmartCard lost Cause Troubleshooting SmartCard lost If you are working in a network contact your system administrator who can boot up your notebook with a Supervisor SmartCard Acoustic warnings Acousticerrormessages Errors C...

Page 94: ... Select OK and press the Enter key Extended memory failed at offset xxxx Failing Bits zzzz zzzz When testing the extended memory an error has resulted at the address xxxx Check whether the additional memory module has been inserted correctly Failure Fixed Disk n The drive settings are incorrect Start the BIOS Setup Primary Master submenu and select the correct settings Keyboard controller error Sw...

Page 95: ...s zzzz Contact your sales outlet or our customer service centre System battery is dead Replace and run SETUP Contact your sales outlet or our customer service centre System cache error Cache disabled Contact your sales outlet or our customer service centre System timer error Contact your sales outlet or our customer service centre Restoring the contents of the drive under Windows Restoring the sys...

Page 96: ...t camera FHD IR camera with status display Tablet mode camera 5 Mp autofocus with status indicator Graphics card Chip Intel Iris Xe Graphics Maximum resolution on external display HDMI 4096 x 2160 pixels Display port USB type C 3840 x 2160 pixels Dimensions Width x depth x height from 309 mm x 214 8 mm x 16 9 mm 12 17 inch x 8 46 inch x 0 67 inch Weight depending on configuration Basic weight 0 99...

Page 97: ...with charging function USB Type A Anytime USB charge 1 x USB port 3 2 USB Type A Security Lock 1 x Ambient conditions Environment class DIN IEC 721 7K1 Mechanism class DIN IEC 721 7M2 Operating temperature 5 C 35 C 41 F 95 F Transport temperature 2K2 10 C 60 C 5 F 140 F Relative humidity 20 80 no condensation Operating height up to 3048 m Fujitsu 93 ...

Page 98: ...nytime USB charge 2 x USB 3 2 Gen2 port USB Type C with charging function and DisplayPort 1 x USB connection Intel Thunderbolt USB Type C for data connection and power supply for the notebook 1 x USB port Intel Thunderbolt USB Type C Gen4 with charging function and Displayport for external devices Depending on the model of the USB Thunderbolt Port Replicator Thunderbolt 3 or Thunderbolt 4 is suppo...

Page 99: ...TION Risk of explosion if the battery is replaced with an incorrect battery type You will find information on the batteries used in your device on the Internet at http www fujitsu com fts support 4 cell battery 64 Wh Nominal voltage 15 4 V Rated capacity 4196 mAh Type Lithium ions Interchangeability By authorized service provider Battery Button Cell CR2032 0 72 Wh Type Lithium metal Interchangeabi...

Page 100: ... adapter notebook Primary Rated voltage 100 V to 240 V automatic Rated frequency 50 Hz to 60 Hz automatic Max rated current 1 8 A Secondary Nominal power 65 W Rated voltage 20 V Max rated current 3 25 A Mains adaptor Thunderbolt port replicator Primary Rated voltage 100 V to 240 V automatic Rated frequency 50 Hz to 60 Hz automatic Max rated current 2 5 A Secondary Nominal power 170 W Rated voltage...

Page 101: ... associated data sheet to establish whether the model variant of your device has GS certification You can find further information on the Internet at http www fujitsu com fts products computing pc tablets datasheets Intended viewing distance 300 mm as a hand held product A monitor and a keyboard should be connected externally for use in an office SAR limit value Specific Absorption Rate SAR Body S...

Page 102: ...fety notes 13 Buttons 38 C Camera 44 Caps Lock 39 indicator 21 Certification markings 97 Cleaning 15 Components installing removing 77 Configuration BIOS Setup Utility 78 Connecting audio devices 76 Connecting headphones 76 Ctrl Alt Del 42 Cursor control 39 Cursor keys 39 D Date is incorrect 85 Device setting up 17 Display orientation selecting 25 E Energy energy saving 13 Energy saving 13 Energy ...

Page 103: ...ff 41 switch on 41 Mobile operation 14 Monitor connecting 72 drifting display 86 remains blank 86 Monitor port see VGA connection socket 72 N Notebook before you travel 14 cannot be started 87 cleaning 15 stops working 87 switching off 27 transporting 14 using 20 Notebook operation 20 Notebook switching on 23 Notes 12 cleaning 15 disposal recycling 97 energy saving 13 LCD screen 29 Safety 12 trans...

Page 104: ... 20 Supervisor password changing 67 entering 67 removing 67 Switching on for the first time 19 System configuration 78 System settings BIOS Setup Utility 78 T Tab key 39 TCO Certified 97 The wireless connection to a network does not work 88 Time not correct 85 Tips 83 Toggle output screen 42 Touchpad 36 41 buttons 36 cleaning 15 dragging items 37 executing commands 36 moving the pointer 36 selecti...

Page 105: ...Index Wireless LAN Switching the module off 54 Switching the module on 54 Wireless LAN safety notes 13 Fujitsu 101 ...

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