Fujitsu fi-7300NX Operator'S Manual Download | Manualshive

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Are the brake roller and pick roller worn out?

Solution

Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:

→ [Cleaning & Maintenance] → [Consumable counters]

When using the Software Operation Panel, refer to

Checking the Sheet Counter (page 266)

For details about replacing the brake roller and pick roller, refer to

Replacing the Brake Roller (page 129)

and

Replacing the Pick Roller (page 134)

.

●

Is the sensitivity level for the paper protection function set to high in the touch screen or the Software
Operation Panel?

Solution

In the [Paper protection] screen on the touch screen, select [Low] for [Feeding Accuracy Sensitivity] and
[Feeding Noise Sensitivity].
The [Paper protection] screen can be displayed in the following procedure:

→ [Scanner Settings] → [Paper Protection] → [Paper protection] or, [Paper Protection (Touch Screen

Settings)].
When using the Software Operation Panel, refer to

Specifying the Sensitivity Level for Paper Protection

[Paper Protection Sensitivity] (page 286)

Troubleshooting

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Summary of Contents for fi-7300NX

Page 1: ...P3PC 6192 05ENZ2 FUJITSU Image Scanner fi 7300NX Operator s Guide ...

Page 2: ...ne from the List of Wireless Access Points 38 Connecting to a Wireless Access Point by Pressing the WPS Button 39 Connecting to a Wireless Access Point by Entering the PIN for WPS 40 When Establishing a Connection by Entering the Information for the Wireless Access Point 41 When Connecting to a Network Which Requires a Certificate 42 When Connecting the Scanner via a Wired LAN 45 When Connecting t...

Page 3: ...r 69 Using an Image Scanning Application Started on the Touch Screen 71 Button Settings 73 Operations on the Scanner 76 Using a Job With PaperStream NX Manager 77 How to Load Documents 78 Loading Documents 78 Preparation 78 How to Load Documents 80 Documents for Scanning 81 Paper Size 81 Paper Type 81 Paper Weight Thickness 81 Documents That May Not Be Scanned Successfully 82 Documents That Must N...

Page 4: ...rational Procedure 112 Counting the Number of Documents 113 Daily Care 114 Cleaning Materials 114 Location and Frequency 116 Cleaning the Outside of the Scanner 118 Cleaning the Inside of the Scanner ADF with Cleaning Paper 119 Cleaning the Inside of the Scanner ADF with a Cloth 121 Cleaning the Carrier Sheet 126 Replacing the Consumables 127 Consumables and Replacement Cycles 127 Replacing the Br...

Page 5: ...157 Authentication Failed 158 Other Errors 159 Being used by others 159 The scanner is in Doc Counting mode 159 Scanning has been paused by the user 159 Outside designated scan area error 159 Invalid Command 160 Connection Test Result 161 Troubleshooting 162 The Scanner Cannot Be Powered ON 164 The Touch Screen or the Power Button Light or Both Switch Off 165 The Touch Screen Does Not Function 166...

Page 6: ...n the Touch Screen While Scanning 201 Overlapped Documents Are Frequently Fed into the Scanner 202 Situation in Which the Document Is not Fed into the ADF Occurs Frequently 205 Paper Protection Is Set Off Frequently 207 Paper Jams Pick Errors Occur Frequently 209 Images Turn Out Elongated 211 A Shadow Appears at the Top or the Bottom of the Image 212 There Are Black Traces on the Document 213 The ...

Page 7: ...ent 272 Removing Shadows Streaks that Appear around Edges of Images Page Edge Filler ADF 275 Configuring the Scan Setting to Drop Out Specified Colors When Scanning Dropout color 277 Shortening the Scanning Intervals Pre Pick 279 Specifying the Number of Retries for Paper Feeding Number of Paper Feeding Retries 280 Feeding Pick Speed 281 Cropping the Image Boundary AutoCrop Boundary 282 Protecting...

Page 8: ...enance 307 Detecting Vertical Streaks Vertical Streak Detection 307 Specifying the Sensitivity Level for Vertical Streak Detection Vertical Streak Sensitivity 308 Settings Related to Scanner Maintenance and Inspection Cycle Maintenance and Inspection Cycle 309 Appendix 310 Basic Specification 310 Installation Specification 313 Outer Dimensions 314 Scanner Options 315 Uninstalling the Software 316 ...

Page 9: ...canner Can be referenced from the touch screen on the scanner PaperStream Capture User s Guide PDF Provides an overview of PaperStream Capture and detailed information on installation how to scan documents activation and multistation operation Included in the Setup DVD ROM Scanner Central Admin User s Guide PDF Explains about the overview installation operation and maintenance of Scanner Central A...

Page 10: ...Manuals Description Read them as needed Can be referenced from each application Manuals to refer to when setting up the scanner Introduction 10 ...

Page 11: ...thod Operator s Guide When Connecting the Scanner via Wi Fi page 35 When Connecting the Scanner via a Wired LAN page 45 When Connecting the Scanner to the Computer via a USB Cable page 48 Setting for a network which requires a certificate Operator s Guide When Connecting to a Network Which Requires a Certificate page 42 Structuring a server Configuring preferences for a DNS server when using a DNS...

Page 12: ... on the Computer page 69 Using an Image Scanning Application Started on the Touch Screen page 71 Scan settings Help for the scanner driver Help for the image scanning application Operational settings for the scanner Operator s Guide Scanner Settings Touch Screen page 220 Scanner Settings Software Operation Panel page 248 Operating with PaperStream NX Manager Action Refer to From unpackaging to tur...

Page 13: ... Manager PaperStream NX Manager User s Guide Flow from the Installation to the Operations Installation Setup Operations From the installation to operations of Scanner Central Admin when using Scanner Central Admin Server Scanner Central Admin User s Guide Chapter 2 Installation of Scanner Central Admin Chapter 3 Using the Scanner Central Admin Server Scanning Scanning procedure Operator s Guide Us...

Page 14: ...he GNU General Public License GPL or the GNU Lesser General Public License LGPL For details concerning the conditions of the licenses for Open Source Software OSS refer to the screen that appears when you press in the lower right of the home screen on the touch screen of this scanner and then Authentication License ScanSnap and PaperStream are registered trademarks or trademarks of PFU Limited in ...

Page 15: ...ymbol indicating the severity and a warning statement The symbols and their meanings are as follows WARNING This indication alerts operators of an operation that if not strictly observed may result in severe injury or death CAUTION This indication alerts operators of an operation that if not strictly observed may result in safety hazards to personnel or damage to the product Introduction 15 ...

Page 16: ...8 1 Pro 32 bit 64 bit Windows 8 1 Enterprise 32 bit 64 bit Windows 8 1 1 Windows 10 Home 32 bit 64 bit Windows 10 Pro 32 bit 64 bit Windows 10 Enterprise 32 bit 64 bit Windows 10 Education 32 bit 64 bit Windows 10 1 Windows Server 2016 Standard 64 bit Windows Server 2016 1 Windows Server 2019 Standard 64 bit Windows Server 2019 1 Windows Internet Explorer Internet Explorer Internet Explorer Micros...

Page 17: ...ual displayed screen while referring to the user s manual of the scanner application that you are using The screenshots used in this manual are of Windows 7 The actual windows and operations may differ depending on the operating system Also note that the screens and operations may differ from this manual after the scanner application software is updated In that case refer to the manual provided up...

Page 18: ...actions such as seeing and touching The touch screen also enables you to specify various operational settings for scanning documents and check the number of sheets scanned or the error status with ease Contactless smart card reader The scanner has a contactless smart card reader which enables you to easily log into the scanner by holding a smart card over the scanner Capable of scanning documents ...

Page 19: ...ption in order to scan photographs and clippings Multiple Carrier Sheets can be scanned in one go and can be mixed with regular documents in the same batch Centralized operation of multiple scanners With PaperStream NX Manager multiple scanners can be operated together For example you can specify users who can use the scanners and specify scanning menus that are customized for each user and distri...

Page 20: ...g m2 20 lb 3 When a computer is connected to the scanner via a network by using the PaperStream IP driver the settings information of the scanner Software Operation Panel settings information cannot be distributed Scanner Overview 20 ...

Page 21: ...etwork to connect the scanner to PaperStream NX Manager and uses PaperStream NX Manager to process images sent from the scanner You can monitor the processing status of images and save images in a specified linked destination For details about the operation with PaperStream NX Manager refer to the PaperStream NX Manager User s Guide The PaperStream NX Manager User s Guide can be downloaded from th...

Page 22: ... chute feeder Open this to replace consumables or to clean the inside of the scanner 3 Chute extension Pull out to adjust to the document length 4 ADF paper chute feeder Holds the documents to be scanned 5 Side guide Positions the documents in place when the documents are loaded in the ADF paper chute feeder as they are fed into the scanner 6 Feed mode switch Slide the feed mode switch to the left...

Page 23: ...t length 12 Stopper Lift up to adjust to the document length Back No Name Function 1 Ventilation port Holes for ventilating hot air from inside the scanner 2 Power connector Used to connect a power cable Power cable refers to the AC cable and AC adapter connected together 3 USB connector Used to connect a USB cable 4 LAN connector Used to connect a LAN cable 5 Security cable slot Used to connect a...

Page 24: ...of rollers which feeds documents on the ADF paper chute feeder into the ADF 2 ADF paper chute feeder Holds the documents to be scanned 3 Brake roller A roller that prevents more than one sheet of documents to be fed into the ADF at once Scanner Overview 24 ...

Page 25: ... Inside ADF No Name Function 1 Microphone 2 Detects paper jam noises 2 Ultrasonic sensor 2 A sensor that detects overlapped documents by ultrasonic soundwave Scanner Overview 25 ...

Page 26: ...ensor which detects whether there is a document 5 Glass 2 The surface which scans documents 6 Feed roller 2 A roller that feeds the document through the ADF 7 Eject roller 2 Rollers that feed documents from the ADF onto the stacker 8 Pick roller 2 A set of rollers which separates one sheet off the documents loaded in the ADF paper chute feeder and feeds the document into the ADF 9 Plastic idler ro...

Page 27: ...ction method of the scanner For details refer to Connection Method page 28 When the scanner is connected via Wi Fi press the icon to display the Wi Fi Diagnosis screen and check the Wi Fi connection status 2 You can check the settings messages and Help for the scanner When there is a message is displayed Press the icon to display the message For details refer to Notification page 28 Scanner Overvi...

Page 28: ...nection Method Icon Connection Status Wi Fi Strong Medium Weak The scanner is connected via Wi Fi The signal strength is displayed in three levels The scanner is not connected via Wi Fi Wired LAN The scanner is connected via a wired LAN The scanner is not connected via a wired LAN USB The scanner is connected via a USB cable The scanner is not connected via a USB cable Notification Tab Overview In...

Page 29: ...e Help You can check how to load documents and how to clean the scanner Settings Item Overview Scanner Information You can check the settings for the scanner Standard Information Scanner name Power Management Display language How to connect Network Network Access Point Scanning Area Video Output Physical Function Imaging On Board IPC Compression Function Miscellaneous Error Code Information Paper ...

Page 30: ...nsitivity Level for Vertical Streak Detection Vertical Streak Sensitivity page 308 Cleaning Use this setting when you clean the inside of the scanner See Also Daily Care page 114 Consumable counters You can check the number of sheets scanned After you replace a consumable or clean the scanner you can clear the counter See Also Location and Frequency page 116 Consumables and Replacement Cycles page...

Page 31: ...Item Overview Note that this is not displayed depending on the country or region where the scanner is purchased Maintenance Service engineers use this for maintenance of the scanner Scanner Overview 31 ...

Page 32: ...p the scanner For details about required actions to set up the scanner refer to Manuals to refer to when setting up the scanner page 10 Operating with a Computer When Connecting the Scanner via Wi Fi page 35 HINT If the network environment requires a certificate refer to When Connecting to a Network Which Requires a Certificate page 42 When Connecting the Scanner via a Wired LAN page 45 32 ...

Page 33: ...ing with PaperStream NX Manager When Connecting the Scanner via Wi Fi page 35 HINT If the network environment requires a certificate refer to When Connecting to a Network Which Requires a Certificate page 42 When Connecting the Scanner via a Wired LAN page 45 Scanner Setup 33 ...

Page 34: ...nvironment and configure settings for PaperStream NX Manager For details refer to the PaperStream NX Manager User s Guide The PaperStream NX Manager User s Guide can be downloaded from the following web page https www fujitsu com global support products computing peripheral scanners fi manuals Scanner Setup 34 ...

Page 35: ...ess Point by Pressing the WPS Button page 39 To establish a connection by entering the PIN for WPS For details refer to Connecting to a Wireless Access Point by Entering the PIN for WPS page 40 Configure manually Establish a connection by entering the information for the wireless access point For details refer to When Establishing a Connection by Entering the Information for the Wireless Access Po...

Page 36: ...or details refer to Checking the Network Connection for the Scanner page 50 8 Install necessary software to the computer which is to be connected to the scanner For details about the software refer to Installing Software page 51 Prepare the bundled Setup DVD ROM HINT When using PaperStream NX Manager you do not need to install software from the bundled Setup DVD ROM Install a necessary software by...

Page 37: ...password Change the administrator password to prevent the settings from being changed by other users Also change the administrator password regularly The administrator password can be changed in the screen that appears in the following procedure Scanner Settings Admin Password HINT The network settings can be changed in the menu that is displayed in the following procedure Scanner Settings Network...

Page 38: ...eless access point that you want to connect to and then press the Next button 4 Enter the information for the wireless access point Enter the following Security key Authentication Method User ID Password Other necessary information for connecting to a wireless access point 5 After you finish entering the necessary information press the Next button When the connecting process is complete the connec...

Page 39: ...Push Button and press the Next button The operation guidance screen is displayed 4 Press the WPS button on the wireless access point to have it ready to connect to the scanner For details about WPS refer to the manual of your wireless access point 5 Go back to the touch screen and press the Next button within two minutes When the connecting process is complete the connection result is displayed 6 ...

Page 40: ...reen is displayed 4 Note down the PIN that is displayed in the screen 5 On the computer open the setting window for WPS of the wireless access point For details about WPS refer to the manual of your wireless access point 6 Specify the PIN which you noted down to have it ready to connect to the scanner 7 Go back to the touch screen and press the Next button within two minutes When the connecting pr...

Page 41: ... point Enter the following The information that you enter varies depending on the wireless access point that you want to connect to Network name SSID Security protocol Security key Encryption method Authentication Method User ID Password Other necessary information for connecting to a wireless access point 4 After you finish entering the necessary information press the Next button When the connect...

Page 42: ...f the software is installed uninstall it first For details refer to Uninstalling the Software page 316 b Insert the bundled Setup DVD ROM into the DVD drive The fi Series Setup window appears c Start the installation by following the instructions displayed in the screen It is recommended that you select Installation Recommended d Connect the scanner to the computer by using the bundled USB cable e...

Page 43: ...ndows Server 2008 R2 Windows 7 Click Start menu All Programs fi Series fi 7300NX Scanner Selection Tool Windows Server 2012 Right click the Start screen and select All apps on the app bar fi 7300NX Scanner Selection Tool under fi Series Windows Server 2012 R2 Windows 8 1 Click on the lower left side of the Start screen and select fi 7300NX Scanner Selection Tool under fi Series To display move the...

Page 44: ... Scanner Settings Network Scanner Setup 44 ...

Page 45: ... a switch a hub or a router via a LAN cable 6 On the window displayed in step 4 press the Start button 7 Specify the following items IP Address Set an IP address for the scanner When you set an IP address manually configure Subnet Mask and Default Gateway DNS Server Set this item to use a DNS server Specify IP addresses for Primary DNS and Secondary DNS Proxy Server Set this item to use a proxy se...

Page 46: ...alling Software page 51 Prepare the bundled Setup DVD ROM HINT When using PaperStream NX Manager you do not need to install software from the bundled Setup DVD ROM Install a necessary software by referring to the PaperStream NX Manager User s Guide a If an old version of the software is installed uninstall it first For details refer to Uninstalling the Software page 316 b Insert the bundled Setup ...

Page 47: ... the administrator password regularly The administrator password can be changed in the screen that appears in the following procedure Scanner Settings Admin Password HINT The network settings can be changed in the menu that is displayed in the following procedure Scanner Settings Network Scanner Setup 47 ...

Page 48: ...for the scanner Scanner name Set a scanner name When you finish setting the relevant items the screen indicates that the setting process is complete 6 Check the items that are set and press the Complete button 7 Install necessary software to the computer which is to be connected to the scanner For details about the software refer to Installing Software page 51 Prepare the bundled Setup DVD ROM a I...

Page 49: ...N To change the scanner settings the administrator password is required The default password is password Change the administrator password to prevent the settings from being changed by other users Also change the administrator password regularly The administrator password can be changed in the screen that appears in the following procedure Scanner Settings Admin Password Scanner Setup 49 ...

Page 50: ...e connection with the computer or the server Checking with Wi Fi Diagnosis 1 Press on the touch screen 2 Press the Diagnosis button in the Wi Fi Diagnosis screen The diagnosis is displayed Take measures according to the displayed message Checking with Check connection Ping 1 On the touch screen press Scanner Settings Network Check connection Ping 2 Enter a host name or an IP address for the destin...

Page 51: ...operate the scanner using TWAIN compliant 64 bit applications It can be installed on 64 bit operating systems PaperStream IP ISIS Bundle Conforms to the ISIS standard Used when you operate the scanner using ISIS compliant applications For details refer to the PaperStream IP driver Help Network Setup Tool for fi 7300NX The following applications are included These applications are used to connect f...

Page 52: ... User s Guide ABBYY FineReader for ScanSnap This application converts images into files for applications such as Word or Excel 1 It can be used when you scan documents with PaperStream Capture PaperStream Capture Pro Download it from the download site and install it 2D Barcode for PaperStream This application recognizes two dimensional codes It can be used with PaperStream IP TWAIN PaperStream IP ...

Page 53: ...indows 10 Home 32 bit 64 bit 1 Windows 10 Pro 32 bit 64 bit 1 Windows 10 Enterprise 32 bit 64 bit 1 Windows 10 Education 32 bit 64 bit 1 Windows Server 2016 Standard 64 bit 1 Windows Server 2019 Standard 64 bit 1 CPU Intel Pentium 4 1 8 GHz or higher Recommended Intel Core i5 2 5 GHz or higher excluding those for mobile devices Memory 1 GB or more Recommended 4 GB or more Hard disk drive 5 400 rpm...

Page 54: ...nt fi Series Online Update 1 Turn on the computer and log onto Windows as a user with administrator privileges 2 Insert the Setup DVD ROM into the DVD drive The fi Series Setup window appears HINT If the fi Series Setup window does not appear double click Setup exe in the Setup DVD ROM via Explorer or Computer 3 Click the scanner model name to be used if the window for selecting a model name is di...

Page 55: ... Recommended page 54 perform steps 1 through 3 2 Click the Installation Custom button 3 Check the displayed contents and click the Next button 4 Select the check boxes for the software to be installed and click the Next button 5 Install the software by following the instructions displayed in the window Scanner Setup 55 ...

Page 56: ... Pressing the Power button on the scanner Using an AC power strip to control power supply for peripherals such as a scanner in accordance with the computer s power Turning on off the scanner in accordance with the computer s power For details refer to Method of Turning the Scanner ON OFF Power SW Control page 304 How to Turn the Power ON 1 Press the Power button on the scanner The scanner is turne...

Page 57: ...d on the touch screen while the scanner is in the startup process How to Turn the Power OFF 1 Press the Power button on the scanner for 2 seconds or more The scanner is turned off and the Power button switches off Basic Operations 57 ...

Page 58: ...following methods For details refer to the PaperStream NX Manager User s Guide Username Password In the login screen enter a specific user name for logging in Smart card Log in with the user information that is stored on a smart card Job Group Code In the login screen enter a specific job group code for logging in Login Username Password 1 The Login screen appears 2 Enter Username and Password and...

Page 59: ...Smart card 1 The Login screen appears 2 Hold a smart card over the contactless smart card reader Basic Operations 59 ...

Page 60: ...reen appears 2 Enter Job Group Code and then press the Login button For details about job group codes refer to the PaperStream NX Manager User s Guide Logout Press the icon in the upper right of the touch screen Basic Operations 60 ...

Page 61: ...is turned off automatically press the Power button on the scanner For details refer to How to Turn the Power ON page 56 ATTENTION If there is a document that remains on the paper path the scanner may not enter power saving mode Remove the documents by referring to When a Paper Jam Occurs page 142 For some image scanning applications the scanner may not be turned off even if Auto Shutdown hours is ...

Page 62: ...ouch screen The Power Save Mode screen can be displayed in the following procedure Scanner Settings Power Management Power Save Mode When using the Software Operation Panel refer to Waiting Time for the Scanner to Enter Power Saving Mode Power saving page 303 Basic Operations 62 ...

Page 63: ... close the ADF How to Open the ADF 1 Remove all documents from the ADF paper chute feeder 2 Pull the ADF release tab towards you to open the ADF CAUTION When the ADF is open it might close accidentally Be careful not to get your fingers caught Basic Operations 63 ...

Page 64: ...ADF Push the center of the ADF until it locks in place CAUTION Be careful not to get your fingers caught when closing the ADF ATTENTION Make sure there is no foreign matter caught inside the ADF when closing the ADF Basic Operations 64 ...

Page 65: ... feeder are fed into the ADF one by one when scanning starts Using the chute extension as described in the following procedure will feed documents smoothly 1 Pull out the chute extension HINT Make sure to hold the scanner while pulling out the chute extension Basic Operations 65 ...

Page 66: ...nd stopper as described in the following procedure will keep the documents straight and feed them smoothly Document Length Is A6 Landscape or Longer 1 Pull out the stacker and stacker extension Make sure to pull out the stacker extension all the way 2 Lift up the stopper ATTENTION Do not lift up the stopper more than 90 degrees because it may break Basic Operations 66 ...

Page 67: ...ATTENTION Do not lift up the stopper more than 90 degrees because it may break HINT You can slide the stopper to adjust it to the length of documents If the ejected documents are not neatly piled up adjust the stopper to the length which is longer than the document length Basic Operations 67 ...

Page 68: ...eam NX Manager Start scanning with the following method Using a Job With PaperStream NX Manager page 77 HINT When centralizing the operation of multiple scanners with PaperStream NX Manager you need to set up an environment and configure settings for PaperStream NX Manager For details refer to the PaperStream NX Manager User s Guide The PaperStream NX Manager User s Guide can be downloaded from th...

Page 69: ...lications refer to Overview of the Bundled Software page 51 Scanning procedures operations and scan setting items slightly vary depending on the image scanning application and the scanner driver For details refer to the help for the image scanning application and the scanner driver 1 Turn on the scanner For details refer to How to Turn the Power ON page 56 2 Load a document in the ADF paper chute ...

Page 70: ... scanning application such as PaperStream Capture that allows you to create profiles is installed on a computer by setting a profile for the scanner button in the scanning application setting the profile name is displayed on the touch screen button of the scanner When the scanning application on the computer is ready to scan a document in some cases it is possible to scan a document by pressing th...

Page 71: ...i 7300NX Button Event Manager For details refer to the help for fi 7300NX Button Event Manager Access the help for fi 7300NX Button Event Manager in the following procedure a Start up fi 7300NX Button Event Manager For Windows Server 2008 R2 Windows 7 Select Start menu All Programs fi Series fi 7300NX Button Event Manager For Windows Server 2012 Right click the Start screen and select All apps on ...

Page 72: ...perations on the Scanner page 76 Load documents on the scanner and press the touch screen button Pressing the button starts the image scanning application and starts scanning How to Perform a Basic Scan 72 ...

Page 73: ... the Start screen and select All apps on the app bar Control Panel under Windows System Windows Server 2012 R2 Windows 8 1 Click on the lower left side of the Start screen Control Panel under Windows System To display move the mouse cursor Windows 10 Windows Server 2016 Windows Server 2019 Click Start menu Windows System Control Panel 3 Click View devices and printers The Devices and Printers wind...

Page 74: ...the program list 7 Click the OK button HINT To set multiple buttons repeat steps 5 to 6 When an image scanning application such as PaperStream Capture that allows you to create profiles is installed on a computer by setting a profile for the scanner button in the scanning application setting the profile name is displayed on the touch screen button of the scanner When the scanning application on th...

Page 75: ...ame of the Scan Button button on the touch screen of the scanner changes to a profile name the profile name button will still be recognized as if it were the Scan Button button when it is pressed and a scan will be performed accordingly How to Perform a Basic Scan 75 ...

Page 76: ...ad the document face down in the ADF paper chute feeder For details refer to How to Load Documents page 80 3 Press the button which can perform your desired scan from the buttons displayed on the touch screen Pressing the button starts the image scanning application specified in Button Settings page 73 and starts scanning How to Perform a Basic Scan 76 ...

Page 77: ...r User s Guide 1 Turn on the scanner For details refer to How to Turn the Power ON page 56 2 When the login screen appears on the touch screen authenticate and login For details refer to Login Logout Using PaperStream NX Manager page 58 3 Load a document in the ADF paper chute feeder Load the document face down in the ADF paper chute feeder For details refer to How to Load Documents page 80 4 Sele...

Page 78: ...o be loaded are of the same width or not Ways to load documents differ depending on whether the documents are of the same width or not If the documents are of different width refer to Conditions for Mixed Batch Scanning page 89 or Scanning Documents with Different Widths page 96 b Check the number of sheets Up to 80 sheets can be loaded with paper weight of 80 g m2 20 lb and thickness of the docum...

Page 79: ...ends of the documents and fan them a few times c Rotate the documents by 90 degrees and fan them in the same manner d Perform steps a to c for all documents e Align the top of the documents How to Load Documents 79 ...

Page 80: ...e ADF paper chute feeder Load the document face down in the ADF paper chute feeder ATTENTION Remove all paper clips and staples Reduce the number of documents when documents are not fed into the scanner or overlapped documents are fed 4 Adjust the side guides to the width of the documents Move the side guides so that there is no space between the side guides and the documents When there is a space...

Page 81: ...g Long page scanning supports documents with a length up to 5 588 mm 220 in when the resolution is set to 200 dpi or lower Paper Type The following paper types are recommended Wood free paper Wood containing paper PPC paper recycled Plastic card When using paper types other than the above make sure you test with the same type of paper first to check if the document can be scanned Paper Weight Thic...

Page 82: ...t square or rectangular Very thin paper Very thick paper Photographs photographic paper Documents That Must Not Be Scanned The following types of documents must not be scanned Paper clipped or stapled documents Documents on which the ink is still wet Documents smaller than the following size 50 8 54 mm 2 2 1 in width length 54 50 8 mm 2 1 2 in width length Documents wider than 216 mm 8 5 in Docume...

Page 83: ...ring scanning The surface of the document may be damaged when gloss papers such as photographs are scanned The light of the LED may reflect brightly when gloss papers are scanned When scanning semi transparent documents set Brightness higher in the scanner driver to avoid bleed through When you scan documents written in lead pencil make sure you clean the rollers frequently For details about clean...

Page 84: ... cards that are difficult to bend may be fed skewed If there is dirt on the surface of the card such as grease marks fingerprints perform scanning after wiping the dirt off Scanning a thick document such as a plastic card will always be falsely detected as overlapped documents In that case specify one of the following settings and try scanning again Use the intelligent multifeed detection function...

Page 85: ...ed in the ADF paper chute feeder is determined by the paper size and paper weight See the graph below Unit g m2 lb kg Conversion 27 7 2 23 41 11 35 64 17 55 80 21 69 105 28 90 128 34 110 157 42 135 209 56 180 256 68 220 413 110 355 How to Load Documents 85 ...

Page 86: ...red in light pink in the Figure 1 Fig 1 ATTENTION The above condition applies when the document is set to the center of the pick roller width HINT If there are any holes in the 35 mm wide central column you can move the document to the left or right to avoid an error How to Load Documents 86 ...

Page 87: ...er the center of the document Refer to Fig 1 in Area Not to Be Perforated page 86 Detecting Overlapped Documents with the Ultrasonic Sensor and According to the Difference in Length Load the documents of the same length in the ADF paper chute feeder Paper weight 27 to 413 g m2 7 2 to 110 lb Variation in document lengths 1 or less Do not punch holes within 35 mm 1 38 in over the center of the docum...

Page 88: ...n you can specify an area not to detect overlapping of documents within the area described in Fig 1 in Area Not to Be Perforated page 86 The Multifeed Detection Area screen can be displayed in the following procedure Scanner Settings Paper Source Feeding Multifeed Detection Area When using the Software Operation Panel refer to Settings Related to the Detection for Overlapped Documents Multifeed pa...

Page 89: ...nt paper weights 27 to 413 g m2 7 2 to 110 lb Friction Coefficient It is recommended that the same paper brand from the same manufacturer is used for documents When different paper manufacturers brands are mixed in documents to be scanned it affects the feeding performance as the difference in friction coefficient increases The following friction coefficients are recommended 0 35 to 0 60 reference...

Page 90: ...e documents straight may cause troubles such as paper jams or part of the image to appear missing It is recommended that you check the scanned images if the documents were fed skewed ATTENTION When a mixed batch with different sizes is scanned documents are more likely to skew because the side guides do not contact every sheet Do not specify the detection method by document length when scanning a ...

Page 91: ...arrier Sheet P Portrait L Landscape ATTENTION B8 portrait and A8 portrait documents cannot be mixed with other sizes in the same batch Documents That Cannot Be Scanned in a Mixed Batch The following types of documents cannot be mixed in the same batch Carbonless paper Bond paper Perforated documents Thermal paper Carbon backed paper OHP film How to Load Documents 91 ...

Page 92: ...ion does not work with the following type of documents Non rectangular documents Automatic Page Size Detection may not work with the following types of documents Thin paper 52 g m2 14 lb or less White documents with glossy edges Documents with darkish gray edges How to Load Documents 92 ...

Page 93: ...16 mm 1 to 8 5 in Length 25 4 to 297 mm 1 to 11 69 in 1 Fold in half for scanning 2 Available when scanning with PaperStream IP ISIS Bundle Paper Conditions Paper Type The following paper type is recommended Standard office paper Paper Weight Thickness Documents with the following paper weight can be scanned Up to 209 g m2 56 lb Documents with the following paper weight can be scanned when folded ...

Page 94: ...igh temperature places such as under direct sunlight or near a heating apparatus for a long time Also do not use the Carrier Sheet in such environments Otherwise the Carrier Sheet may deform Do not fold or pull the Carrier Sheet Do not use a damaged Carrier Sheet Doing so may damage or cause the scanner to malfunction To avoid deformation keep the Carrier Sheet on a flat surface without any weight...

Page 95: ...ow to configure the scanner settings and scan different types of documents with the image scanning application For information on other ways to scan which are not explained here refer to the image scanning application or scanner driver s Help 95 ...

Page 96: ...te the documents by their widths and scan them in different batches HINT For details about document requirements for scanning a mixed batch of documents refer to Conditions for Mixed Batch Scanning page 89 1 Align the top of the documents 2 Place the documents at the center of the ADF paper chute feeder and adjust the side guides to the widest document in the batch Various Ways to Scan 96 ...

Page 97: ... the stacker to fit the longest document For details refer to Setting Up the Stacker page 66 4 In the scanner driver configure the scan settings to detect the paper size automatically For details refer to the help for the scanner driver 5 Scan documents with the image scanning application For details refer to the help for the image scanning application Various Ways to Scan 97 ...

Page 98: ... is ATTENTION When a document folded in half is scanned the document may be fed skewed if the folded part is too thick 1 Fold the document in half so that the sides to be scanned are facing out Fold it firmly and smooth out any creases Otherwise it may cause the document to skew while feeding is in progress and result in a skewed image Example 2 Load the document folded in half in the ADF paper ch...

Page 99: ...ng application ATTENTION Moving the feed mode switch during a scan causes an error If the feed mode switch is in Manual Single Mode overlapped documents cannot be detected by the ultrasonic sensor HINT The scanner will wait for the next document to be loaded until the time specified for Timeout seconds in the Manual Feeding screen on the touch screen even if there is no document in the ADF paper c...

Page 100: ... Scanner Settings Paper Source Feeding Manual Feeding When using the Software Operation Panel refer to Waiting Time in Manual Feeding Manual Feeding page 301 Various Ways to Scan 100 ...

Page 101: ...efer to Documents for Scanning page 81 1 Load a document in the ADF paper chute feeder To scan a multi layered transfer paper position the bound edge first when loading the paper For details refer to How to Load Documents page 80 2 Slide the feed mode switch to the left to switch the feed mode to Manual Single Mode On the top of the touch screen Manual Single Mode is displayed 3 Scan documents wit...

Page 102: ...ocument to be loaded until the time specified for Timeout seconds in the Manual Feeding screen on the touch screen even if there is no document in the ADF paper chute feeder The Manual Feeding screen can be displayed in the following procedure Scanner Settings Paper Source Feeding Manual Feeding When using the Software Operation Panel refer to Waiting Time in Manual Feeding Manual Feeding page 301...

Page 103: ...h the end with the black and white pattern as the leading edge and with the scanning side facing the ADF paper chute feeder face down Secure the Carrier Sheet with the side guides to avoid skewing 3 Configure the scan settings in the scanner driver to use the Carrier Sheet For details refer to the help for the scanner driver 4 Scan documents with the image scanning application For details refer to...

Page 104: ...size document The image is output in A5 size To output the scanned image in the actual size of the document specify the document size for Paper size HINT In the following cases place a blank white sheet of paper behind the document when scanning The scanned image is not output in the actual size of the document when Automatic is specified for Paper size in the scanner driver Shadows appear around ...

Page 105: ...e scanner driver and the image scanning application 1 Load a document in the ADF paper chute feeder For details refer to How to Load Documents page 80 ATTENTION Long page documents should be loaded one sheet at a time in the ADF paper chute feeder When you scan long pages take note of the following When loading a document Hold the document down with your hand so it does not fall out of the ADF pap...

Page 106: ...hute Feeder page 65 Pull out the stacker extension all the way For details refer to step 1 in Document Length Is A6 Landscape or Longer page 66 2 In the scanner driver configure the scan settings to scan the paper size of the long page For details refer to the help for the scanner driver 3 Scan documents with the image scanning application For details refer to the help for the image scanning appli...

Page 107: ...and specify Timeout seconds The Manual Feeding screen can be displayed in the following procedure Scanner Settings Paper Source Feeding Manual Feeding When using the Software Operation Panel refer to Waiting Time in Manual Feeding Manual Feeding page 301 When scanning a document folded in half an envelope or a multi layered transfer paper manually a Slide the feed mode switch to the left to switch...

Page 108: ...lers inside the ADF rotate 4 Load the next document in the ADF paper chute feeder 5 Repeat step 4 until all documents are scanned Scanning will stop if no document is loaded in the ADF paper chute feeder within the timeout time specified in the touch screen or Software Operation Panel HINT Pressing the Stop button on the touch screen while the scanner is waiting for the next document to be loaded ...

Page 109: ...touch screen or Multifeed on the Software Operation Panel For details about the settings on the touch screen refer to Multifeed Detection page 232 For details about the settings on the Software Operation Panel refer to Specifying a Method to Detect Overlapped Documents Multifeed page 290 The following three operation modes are available Operation mode Description Manually Bypass Specify whether or...

Page 110: ...fed into the ADF 3 Load the removed document back in the ADF paper chute feeder 4 Respond to a message that is displayed in the touch screen The following settings can be configured depending on the operation mode that is set in the Intelligent Multifeed Detection screen For Manually Bypass Disable the multifeed detection for the next document Select whether to detect overlapped documents for the ...

Page 111: ...the length and location of the paper attachment that was detected as overlapped documents and continues scanning After that documents with the same overlap pattern are not detected as overlapped documents 1 2 For Automatically Bypass length The scanner memorizes the length of the longest paper attachment that was detected as overlapped documents and continues scanning After that documents with the...

Page 112: ...t your fingers caught 2 Close the ADF For details refer to How to Close the ADF page 64 CAUTION Be careful not to get your fingers caught when closing the ADF ATTENTION Confirm that the ADF is closed properly Otherwise documents may not be fed into the ADF 3 Load the removed document back in the ADF paper chute feeder 4 Respond to a message that is displayed in the touch screen The following setti...

Page 113: ... number cannot be counted when the feed mode switch is in Manual Single Mode 3 On the touch screen press Paper Source Feeding Document Count The Document Count screen is displayed 4 Load documents in the ADF paper chute feeder For details refer to How to Load Documents page 80 5 Press the Start button on the touch screen The number of documents that are loaded in the scanner is counted The number ...

Page 114: ...to use for removing dirt and stains Cleaning Paper CA99501 0012 10 sheets Used to clean the inside of the scanner with ease Spray it with Cleaner F1 and scan it with the scanner in the same way as a document Cleaning Wipe PA03950 0419 24 packets Pre moistened with Cleaner F1 It can be used instead of moistening a cloth with Cleaner F1 Cotton swab Commercially available Used to clean a tiny part su...

Page 115: ...information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Daily Care 115 ...

Page 116: ... counters 2 On the Consumable counters screen check the value for After cleaning When the background color of the counter is yellow It is about time to clean the scanner When the background color of the counter is red It is time to clean the scanner Clean the scanner To use the Software Operation Panel in order to check the value refer to Settings Related to Sheet Counters page 266 ATTENTION Clean...

Page 117: ... Documents on which the toner is not sufficiently fused Daily Care 117 ...

Page 118: ...ke a long time to dry if an excessive amount of Cleaner F1 mild detergent is used Use only a small amount Wipe off the cleaner completely to leave no residue on the cleaned parts Touch screen To avoid the surface of the touch screen becoming dirty clean it regularly by gently wiping dirt and dust off with a soft dry cloth Clean the touch screen with care Do not rub or tap the surface with hard obj...

Page 119: ...d detergent to clean the ADF It may take a long time to dry if an excessive amount of Cleaner F1 is used Use only a small amount 1 Turn on the scanner For details refer to How to Turn the Power ON page 56 2 On the touch screen press Cleaning Maintenance Cleaning Cleaning Paper The Cleaning Paper screen is displayed ATTENTION Do not start scanning with an image scanning application during cleaning ...

Page 120: ...e touch screen press the Start button on the Cleaning Paper screen The Cleaning Paper is fed and ejected onto the stacker 9 Clear the sheet counter after cleaning a On the touch screen press Cleaning Maintenance Consumable counters b On the Consumable counters screen press the Clear button for After cleaning When using the Software Operation Panel refer to Clearing the Sheet Counters page 268 Dail...

Page 121: ...inside of the ADF becomes very hot when the scanner is being used Before you start cleaning the inside of the ADF make sure to turn off the power unplug the power cable and wait for at least 15 minutes for the inside of the ADF to cool down ATTENTION Do not use water or mild detergent to clean the ADF It may take a long time to dry if an excessive amount of Cleaner F1 is used Use only a small amou...

Page 122: ...ons with a cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe Brake Roller 2 Remove the brake roller from the scanner For details about removing the brake roller refer to Replacing the Brake Roller page 129 Daily Care 122 ...

Page 123: ... black residue on the rollers will affect the feeding performance Be careful not to damage the sponge that is attached to the plastic idler roller Glass 2 Gently wipe dirt and dust off the glass sections ATTENTION Vertical streaks may appear on images if the glass section is dirty When you receive a Clean glass message from on the touch screen check which glass section is dirty and clean it When a...

Page 124: ...the power cable and turn on the scanner For details refer to How to Turn the Power ON page 56 b On the touch screen press Cleaning Maintenance Cleaning Cleaning Wipe The Cleaning Wipe screen is displayed ATTENTION Do not start scanning with an image scanning application during cleaning c Open the ADF For details refer to How to Open the ADF page 63 Daily Care 124 ...

Page 125: ...ed eject roller and wipe horizontally to clean dirt and dust off the whole surface Make sure that it is wiped properly because black residue on the rollers will affect the feeding performance 4 Close the ADF For details refer to How to Close the ADF page 64 CAUTION Be careful not to get your fingers caught when closing the ADF ATTENTION Confirm that the ADF is closed properly Otherwise documents m...

Page 126: ... other organic solvents Do not use force to rub against the Carrier Sheet because it may be damaged or deformed After cleaning the inside of the Carrier Sheet with a cloth moistened with Cleaner F1 mild detergent or a sheet of Cleaning Wipe do not close the Carrier Sheet until it is completely dry The Carrier Sheet should be replaced approximately every 500 scans For information on purchasing the ...

Page 127: ...re it reaches the end of the consumable life Also the scanner records the number of sheets scanned for each consumable brake roller and pick roller which allows you to determine when to replace the consumables The procedure to check the number of sheets scanned is as follows 1 On the touch screen press Cleaning Maintenance Consumable counters 2 On the Consumable counters screen check the After Rep...

Page 128: ...aned HINT Only use the specified consumables For information on purchasing the consumables contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Rep...

Page 129: ...ow to Turn the Power OFF page 57 2 Remove all documents from the ADF paper chute feeder 3 Open the ADF For details refer to How to Open the ADF page 63 CAUTION When the ADF is open it might close accidentally Be careful not to get your fingers caught 4 Remove the brake roller a Hold both ends of the cover and open it in the direction of the arrow Replacing the Consumables 129 ...

Page 130: ...b Lift the right side of the roller first then pull out the shaft from the slot on the left Replacing the Consumables 130 ...

Page 131: ...5 Remove the brake roller from its shaft 6 Attach a new brake roller on the shaft Insert the protrusion on the shaft into the slot 7 Attach the shaft Replacing the Consumables 131 ...

Page 132: ...a Insert the left end of the shaft into the hole in accordance with the hole shape and then attach the right side of the shaft Replacing the Consumables 132 ...

Page 133: ...caught when closing the ADF 9 Plug in the power cable and turn on the scanner For details refer to How to Turn the Power ON page 56 10 Clear the brake roller counter a On the touch screen press Cleaning Maintenance Consumable counters b On the Consumable counters screen press the Clear button for After Replacing the Brake Roller To clear the counter in the Software Operation Panel refer to Clearin...

Page 134: ...cuments from the ADF paper chute feeder 3 Remove the ADF paper chute feeder Hold both ends of the ADF paper chute feeder then lift it in the direction of arrow 1 and pull it out in the direction of arrow 2 4 Open the ADF For details refer to How to Open the ADF page 63 CAUTION When the ADF is open it might close accidentally Be careful not to get your fingers caught 5 Remove the pick roller Replac...

Page 135: ...a Open the sheet guide by lifting the tab b Rotate the bushing on the shaft in the direction of the arrow Replacing the Consumables 135 ...

Page 136: ...e other shaft end out of the slot and then lift up the pick roller to remove it ATTENTION Be careful not to touch the gear near the bushing on the shaft because it has grease over it 6 Remove the pick rollers 2 one by one from the shaft Replacing the Consumables 136 ...

Page 137: ...out the other pick roller from the shaft as you lift the retaining clip 7 Attach new pick rollers 2 on the shaft one by one a Insert the retaining clip of the pick roller into the slot b Insert the retaining clip of the other pick roller into the slot Replacing the Consumables 137 ...

Page 138: ...firm that the pick rollers are attached properly Otherwise paper jams or other feeding errors may occur Make sure you insert the pick rollers until they lock in place 8 Attach the shaft Replacing the Consumables 138 ...

Page 139: ...he right diagonally from the upper left Lower the shaft end with the bushing to fit the entire shaft in and rotate the bushing backward until the shaft locks in place b Close the sheet guide Make sure that both ends of the sheet guide are locked firmly Replacing the Consumables 139 ...

Page 140: ...d tilt the ADF paper chute feeder downwards in the direction of arrow 2 until it locks in place Attach the ADF paper chute feeder with the side guides facing upwards ATTENTION Do not leave any space between the ADF paper chute feeder and the scanner 11 Plug in the power cable and turn on the scanner For details refer to How to Turn the Power ON page 56 12 Clear the pick roller counter a On the tou...

Page 141: ...To clear the counter in the Software Operation Panel refer to Clearing the Sheet Counters page 268 Replacing the Consumables 141 ...

Page 142: ...tie or necklaces caught inside the scanner when removing jammed documents The inside of the ADF may become extremely hot during operation Be careful not to burn yourself 1 Remove all documents from the ADF paper chute feeder 2 Open the ADF For details refer to How to Open the ADF page 63 CAUTION When the ADF is open it might close accidentally Be careful not to get your fingers caught 3 Remove the...

Page 143: ...when scanning is complete or canceled documents may remain in the ADF without any error message displayed In that case follow steps 1 through 4 above to remove the documents To continue scanning check which page you want to resume from and load the document in the ADF paper chute feeder again Troubleshooting 143 ...

Page 144: ... screen HINT If the computer has Error Recovery Guide installed Error Recovery Guide is started up when you logged onto Windows When an error occurs on the scanner the error name and code number is displayed in the Error Recovery Guide window Take note of the displayed information and click the More Info button to check the troubleshooting procedure Troubleshooting 144 ...

Page 145: ...error ADF Front Background Switching Mechanism Error page 152 F4 C3 Background switching mechanism error ADF Back H0 84 Motor circuit error Motor Circuit Error page 154 H1 80 H2 81 H7 84 Lamp circuit error Lamp Circuit Error page 154 H8 88 Motor circuit error Motor Circuit Error page 154 J0 37 Paper protection feeding noise Paper Protection page 147 J0 51 Paper protection feeding accuracy J1 31 Pa...

Page 146: ... Setting Error page 156 M4 A3 M4 A4 M4 A5 M4 A6 M4 A7 M4 A8 M4 A9 M4 AA M4 AB M4 AC Scanner Central Admin Server setting error Scanner Central Admin Server Setting Error page 157 M5 A3 M5 A4 M5 A5 M5 A2 Server setting error Server Setting Error page 157 M5 AC M5 AE M6 AF Authentication failed Authentication Failed page 158 U4 40 ADF open Cover Open page 149 Troubleshooting 146 ...

Page 147: ...aper protection sensitivity level If documents remain in the ADF remove the documents by referring to When a Paper Jam Occurs page 142 Paper Jam When a paper jam occurs the Error screen on the touch screen displays one of the following codes J1 31 Paper jam Remove the document load it then perform the scan again J1 50 Pick error Remove the document load it then perform the scan again Remove jammed...

Page 148: ...d mode switch If documents remain in the ADF remove the documents by referring to When a Paper Jam Occurs page 142 If the problem persists write down the error code and contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided...

Page 149: ...the code when the ADF is opened while the scanner is in standby Also note that operations on the touch screen are disabled while the ADF is open Confirm that the ADF is closed properly To check whether or not they are closed completely open the ADF and then close it again For more details about opening and closing the ADF refer to Opening Closing the ADF page 63 Troubleshooting 149 ...

Page 150: ...tion in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Operator Panel error When a touch screen error occurs the Error screen on the touch screen displays the following code E6 D3 Operator Panel error If the problem persists after turning the power back on please inform your service provider of the error code below Code E6 D3...

Page 151: ...e of the following codes E9 F5 Image memory read write error Front If the problem persists after turning the power back on please inform your service provider of the error code below Code E9 F5 E9 F6 Image memory read write error Back If the problem persists after turning the power back on please inform your service provider of the error code below Code E9 F6 Turn the scanner off then back on If t...

Page 152: ...If the problem persists after turning the power back on please inform your service provider of the error code below Code F4 C3 Open the ADF to check that there are no documents remaining and then turn the scanner off then back on If the problem persists write down the error code and contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List...

Page 153: ...ists after turning the power back on please inform your service provider of the error code below Code C0 E9 C0 EA LSI error Back If the problem persists after turning the power back on please inform your service provider of the error code below Code C0 EA Turn the scanner off then back on If the problem persists write down the error code and contact the distributor dealer where you purchased this ...

Page 154: ...write down the error code and contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Lamp Circuit Error When a lamp circuit error occurs the Error sc...

Page 155: ...urning the power back on please inform your service provider of the error code below Code L6 1B Take the following measures Clean the ultrasonic sensors and the document sensors by referring to Cleaning the Inside of the Scanner ADF with a Cloth page 121 Turn the scanner off then back on If the problem persists write down the error code and contact the distributor dealer where you purchased this p...

Page 156: ... section if provided in Safety Precautions supplied with this product and then make an inquiry Network Setting Error If a network settings error occurs the Error screen on the touch screen displays one of the following codes M4 A2 The scanner is not connected to the network Check the network settings M4 A3 Cannot connect to the proxy server Check the network settings M4 A4 Cannot connect to PaperS...

Page 157: ... To check the network settings for the scanner press the Set button If the problem persists write down the error code and contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this produ...

Page 158: ... the following code M6 AF Authentication failed in Auto Login mode Check the Auto Login Setting Check the message displayed in the Error screen and correct the following settings Auto Login setting on the scanner Authentication setting for PaperStream NX Manager To check the network settings for the scanner press the Set button If the problem persists write down the error code and contact the dist...

Page 159: ... mode and therefore scanning cannot be performed Close the Document Count screen on the touch screen of the scanner to exit the Doc Counting mode Scanning has been paused by the user When the Pause button on the touch screen is pressed during scanning scanning pauses To resume scanning press the Scan button on the touch screen To stop scanning press on the touch screen Outside designated scan area...

Page 160: ...or details refer to the help for the image scanning application Invalid Command The command was ended abnormally There may be a problem with the USB cable connection Make sure that the USB cable is connected properly Turn the scanner off then back on If the problem persists write down the error code and contact the distributor dealer where you purchased this product Refer to the contact informatio...

Page 161: ...ket loss shown in the test result Meaning Communication with the destination specified in Host Name IP address is unstable Solution Refer to Cannot Connect the Scanner and a Computer via Wi Fi page 169 and Cannot Connect the Scanner and a Computer via a Wired LAN page 184 and take measures accordingly ping bad address shown in the test result Meaning The name resolution or address resolution for t...

Page 162: ...4 The Touch Screen or the Power Button Light or Both Switch Off page 165 Touch screen The Touch Screen Does Not Function page 166 A Malfunction Occurs in the Touch Screen The Display on the Touch Screen Is in an Incorrect Position page 167 The Display on the Touch Screen Is Distorted page 168 Connection of the scanner Wi Fi Cannot Connect the Scanner and a Computer via Wi Fi page 169 A Wireless Ac...

Page 163: ...tection Is Set Off Frequently page 207 Paper Jams Pick Errors Occur Frequently page 209 Scanning results Image Quality Is Poor page 197 Quality of Scanned Text or Lines Is Unsatisfactory page 198 Images Are Distorted or Not Clear page 199 Images Turn Out Elongated page 211 A Shadow Appears at the Top or the Bottom of the Image page 212 There Are Black Traces on the Document page 213 Carrier Sheet ...

Page 164: ...roduct Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Is the power cable connected properly Solution Connect the power cable properly For details refer to Getting Started Did you press the Power button on ...

Page 165: ...product and then make an inquiry Has the scanner been left out of operation for a long time after being powered on Solution The scanner has entered power saving mode or has been automatically turned off If the scanner has entered power saving mode The touch screen turns off and the Power button flashes in green Resume from power saving mode by one of the following methods Load a document in the AD...

Page 166: ...ct Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you turn the scanner off then back on Solution Turn the scanner off then back on Wait for at least 5 seconds after turning off the scanner before turni...

Page 167: ...er where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you turn the scanner off then back on Solution Turn the scanner off then back on Wait for at least 5 seconds after tur...

Page 168: ...product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you turn the scanner off then back on Solution Turn the scanner off then back on Wait for at least 5 seconds after turning off the scanner before ...

Page 169: ...other communication devices page 173 Is the DNS server information configured correctly page 174 Does the DNS server function normally page 174 If the problem persists check the items in Before You Contact the Scanner Service Provider page 217 first then contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this produc...

Page 170: ... to the wireless access point Move the scanner and the wireless access point away from the following Objects that may block the signal such as walls and metal boards Devices that may cause signal interference such as microwaves and cordless phones and wireless devices Change the direction that the scanner is facing Also communication in certain wireless channels may become unstable due to signal i...

Page 171: ...screen press Scanner Settings Network Wi Fi Access Point 6 On the Access Point screen select the configuration method 7 By following the window displayed connect the scanner to a wireless access point Is the wireless connection environment on the computer enabled Solution Enable the wireless connection environment on the computer that you use For details refer to the manual of your computer Did yo...

Page 172: ...en the following are set on the wireless access point take measures accordingly Communication between wireless devices is disabled for example because of a privacy separator function or a port separator function Enable communication between wireless devices on the wireless access point SSID broadcast for example ANY connect is disabled Enable SSID broadcast on the wireless access point Or configur...

Page 173: ...t until the other computer is disconnected from the scanner and then connect the computer to be used again Is the scanner s IP address correct Solution Check the scanner s IP address in the following procedure 1 On the touch screen press Scanner Settings Network Wi Fi IP Address 2 On the IP Address screen check the setting items When specifying an IP address manually specify the correct IP address...

Page 174: ... and secondary DNS settings are correct Does the DNS server function normally Solution Check whether the DNS server functions normally by following the procedure below 1 On the touch screen press Scanner Settings Network Check connection Ping 2 In the Check connection Ping screen enter the IP address of the DNS server and press the Run button The result is displayed Refer to Connection Test Result...

Page 175: ...ns supplied with this product and then make an inquiry Is the wireless access point turned on Solution Turn on the wireless access point Also check that there is no error or malfunction on the wireless access point For details about wireless access point errors refer to the manual of your wireless access point Is the scanner far away from the wireless access point Is there anything that may block ...

Page 176: ... separator function Enable communication between wireless devices on the wireless access point SSID broadcast for example ANY connect is disabled Enable SSID broadcast on the wireless access point Or configure the Wi Fi settings manually Protocol filter function is enabled Set the protocol on the wireless access point The stealth function is enabled Disable the stealth function and then use WPS to...

Page 177: ...tact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Is the wireless access point turned on Solution Turn on the wireless access point Also check that...

Page 178: ...guration Solution When the wireless access point does not support WPS manually configure the settings for Wi Fi To check whether or not the wireless access point supports WPS refer to the manual of your wireless access point Is WEP used as the encryption method for the wireless access point Solution If WEP is used as the encryption method for the wireless access point change the encryption method ...

Page 179: ... wireless access point Solution When the following are set on the wireless access point take measures accordingly Communication between wireless devices is disabled for example because of a privacy separator function or a port separator function Enable communication between wireless devices on the wireless access point SSID broadcast for example ANY connect is disabled Enable SSID broadcast on the...

Page 180: ...r dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Is the wireless access point turned on Solution Turn on the wireless access point Also check that there is no error ...

Page 181: ... contact the manufacturer Is the setting that does not permit communication configured on the wireless access point Solution When the following are set on the wireless access point take measures accordingly Communication between wireless devices is disabled for example because of a privacy separator function or a port separator function Enable communication between wireless devices on the wireless...

Page 182: ... wireless access point The scanner cannot be connected to the wireless access point in the following cases Change to another encryption method or security protocol WEP is set for the encryption method of the wireless access point WEP Transitional Security Network is set for the security protocol of the wireless access point Troubleshooting 182 ...

Page 183: ... the signal such as walls and metal boards or an electromagnetic source Solution The signal between the wireless access point and the scanner may be weak or there may be some signal interference Check the icon on the lower left side of the touch screen for the signal status Icon Signal Strength Strong Medium Weak Not connected If the signal is weak change the installation locations of the scanner ...

Page 184: ...munication devices page 187 Is the DNS server information configured correctly page 187 Does the DNS server function normally page 187 If the problem persists check the items in Before You Contact the Scanner Service Provider page 217 first then contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refe...

Page 185: ...ual of your network device Is the computer connected to a network device such as a switch a hub or a router Solution Connect the computer to a network device such as a switch a hub or a router For details refer to the manual of your computer Did you configure the settings related to communication conditions on a network device such as a switch a hub or a router Solution When the following are set ...

Page 186: ...7300NX Scanner Selection Tool Port number 52217 fi 7300NX Button Event Manager Port number 53218 For details about unblocking the communication refer to the manual or help of your computer or security software Is the computer connected to a wired LAN Solution Check the connection status of the computer in the following procedure 1 On the touch screen press Scanner Settings Network Check connection...

Page 187: ...there are multiple communication devices using the same IP address on the same network communication may fail Avoid duplicates in IP addresses Is the DNS server information configured correctly Solution Check the DNS server settings for the scanner in the following procedure 1 On the touch screen press Scanner Settings Network Wired LAN DNS Server 2 On the DNS Server screen check the setting items...

Page 188: ...Refer to Connection Test Result page 161 and take measures accordingly If the DNS server does not function normally contact the DNS server administrator Troubleshooting 188 ...

Page 189: ...tact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you select Automatic for the USB setting for the scanner Solution If you select Automatic for the USB setting for the scanner the connection between the scanner and a computer may not be able to be...

Page 190: ...n the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are the scanner and server connected to the network Solution Refer to the following and take measures according to the connection method For Wi Fi Cannot Connect the Scanner and a Computer via Wi Fi page 169 For a wired LAN Cannot Connect the Scanner and a Computer via a Wired ...

Page 191: ...address as the scanner Restart the server Is there a firewall device on the same network as the scanner and the server Solution Check that the access from the scanner is not prohibited by the firewall device Are the settings on the scanner that are related to the server specified correctly Solution Check the server setting items in the following procedure 1 On the touch screen press Scanner Settin...

Page 192: ...e 217 first then contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Is the DNS server information configured correctly Solution Check the DNS ser...

Page 193: ...g procedure 1 On the touch screen press Scanner Settings Network 2 Perform one of the following according to the connection method For Wi Fi press Wi Fi IP Address For a wired LAN press Wired LAN IP Address 3 On the IP Address screen check the setting items When specifying an IP address manually specify the correct IP address When setting the IP address automatically check whether the DHCP server ...

Page 194: ...server Solution Check that the access from the scanner is not prohibited by the firewall device Are the settings on the scanner that are related to the server specified correctly Solution Check the server setting items in the following procedure 1 On the touch screen press Scanner Settings Network Server 2 Press the server to be connected to and check the setting items Whether Enable is on Whether...

Page 195: ...n inquiry Is the document loaded in the ADF paper chute feeder correctly Solution Reload the document in the ADF paper chute feeder Is the ADF closed properly Solution Close the ADF firmly If the document is caught in the ADF remove the document and close the ADF Are the scanner and the computer properly connected Solution For Wi Fi Connect the scanner and the computer via Wi Fi When you cannot co...

Page 196: ...rmation in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Does the computer meet the recommended requirements Solution Use a computer that meets the recommended CPU memory and other requirements For details refer to System Requirements page 53 If a USB connection is used is the USB cable connected to the USB 1 1 port on the c...

Page 197: ... contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you configure the settings in the scanner driver to scan in black white mode Solution Use a scanner driver to configure the scan settings that do not binarize output in black and white and then perform a scan The scanned image may differ from the origi...

Page 198: ...t for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are the glass and rollers inside the ADF clean Solution Clean the dirty parts For details refer to Cleaning the Inside of the Scanner ADF with a Cloth page 121 Is the resolution appropriate Solution Specify a higher resolution in the scanner driver Did you configure the settings in the sca...

Page 199: ...ion in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are the glass and rollers inside the ADF clean Solution Clean the dirty parts For details refer to Cleaning the Inside of the Scanner ADF with a Cloth page 121 Is the ADF being pushed down during scanning Or is there a heavy object on top of the ADF Solution Do not push do...

Page 200: ...his product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are the glass and rollers inside the ADF clean Solution Clean the dirty parts For details refer to Cleaning the Inside of the Scanner ADF with a Cloth page 121 Is there any foreign matter such as dust or paper dust on the documen...

Page 201: ...hen contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Is the ADF closed firmly Solution Close the ADF firmly For details refer to How to Close t...

Page 202: ...u purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Sca...

Page 203: ...er correctly For details refer to Replacing the Brake Roller page 129 and Replacing the Pick Roller page 134 Are the brake roller and pick roller clean Solution Clean the brake roller and pick roller For details refer to Cleaning the Inside of the Scanner ADF with a Cloth page 121 Are the brake roller and pick roller worn out Solution Check the counters for the brake roller and pick roller in the ...

Page 204: ...screen can be displayed in the following procedure Scanner Settings Paper Source Feeding High Altitude Mode When using the Software Operation Panel refer to Scanning at High Altitude High Altitude Mode page 288 If the scanner is being used on level ground lower than 2 000 m with High Altitude Mode enabled overlapped documents may not be detected Troubleshooting 204 ...

Page 205: ...then make an inquiry Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page 81 Did you fan the documents before loading them Solution Fan the documents For details refer to Preparation page 78 Are the brake roller and pick roller installed correctly Solution Install the brake roller and pick roller correctly F...

Page 206: ...n using the Software Operation Panel refer to Checking the Sheet Counter page 266 For details about replacing the brake roller and pick roller refer to Replacing the Brake Roller page 129 and Replacing the Pick Roller page 134 Troubleshooting 206 ...

Page 207: ... with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page 81 Is there any foreign matter in the ADF Solution Clean the ADF Remove any fo...

Page 208: ... roller refer to Replacing the Brake Roller page 129 and Replacing the Pick Roller page 134 Is the sensitivity level for the paper protection function set to high in the touch screen or the Software Operation Panel Solution In the Paper protection screen on the touch screen select Low for Feeding Accuracy Sensitivity and Feeding Noise Sensitivity The Paper protection screen can be displayed in the...

Page 209: ...quirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page 81 Is there any foreign matter in the ADF Solution Clean the ADF Remove any foreign matter from the ADF For details refer to Cleaning the Inside of the Scanner ADF with a Cloth page 121 Are the brake roller and pick roller installed correctly Solution Install the brake roller and pick roll...

Page 210: ...n using the Software Operation Panel refer to Checking the Sheet Counter page 266 For details about replacing the brake roller and pick roller refer to Replacing the Brake Roller page 129 and Replacing the Pick Roller page 134 Troubleshooting 210 ...

Page 211: ...n Solution Clean the rollers For details refer to Cleaning the Inside of the Scanner ADF with a Cloth page 121 Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page 81 Are the brake roller and pick roller installed correctly Solution Install the brake roller and pick roller correctly For details refer to Repl...

Page 212: ...rt the scan Solution In the Offset screen on the touch screen adjust the offset for Sub scan ADF front and Sub scan ADF back The Offset screen can be displayed in the following procedure Scanner Settings Image Offset When using the Software Operation Panel refer to Adjusting the Position to Start the Scan Offset Setting Vertical magnification Adjustment page 272 Did you use the page edge filler fu...

Page 213: ...act information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are you scanning documents written in lead pencil or carbon paper Solution When you scan documents written in lead pencil make sure you clean the rollers frequently Otherwise the rollers will be contaminated which may leave black traces on the document or cause...

Page 214: ...afety Precautions supplied with this product and then make an inquiry Did you scan just the Carrier Sheet continuously Solution Feed about 50 sheets of PPC paper recycled paper before scanning with the Carrier Sheet The PPC paper can either be blank or printed Is the Carrier Sheet clean Solution Perform one of the following Clean the Carrier Sheet For details refer to Cleaning the Carrier Sheet pa...

Page 215: ...able counters When using the Software Operation Panel refer to Checking the Sheet Counter page 266 For details about replacing the brake roller and pick roller refer to Replacing the Brake Roller page 129 and Replacing the Pick Roller page 134 Is there any foreign matter in the ADF Solution Clean the ADF Remove any foreign matter from the ADF For details refer to Cleaning the Inside of the Scanner...

Page 216: ...tact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you place several small documents such as photos or postcards in the Carrier Sheet for scanning Solution Place only one document such as a photo or postcard at a time in ...

Page 217: ... Product Label page 219 Serial No Example XXXX000001 For details refer to Checking the Product Label page 219 Date of manufacture Example 20XX 01 January 20XX For details refer to Checking the Product Label page 219 Date of purchase Symptom Frequency of trouble Warranty Options used Error Status Computer Connection Issues Item Findings Operating system Windows Error message Interface Example USB i...

Page 218: ...ngs Scanner driver and version Interface controller Operating system Windows Application Example PaperStream Capture Scanning sides Example front back both Resolution Example 600 dpi 75 dpi Image mode Example color grayscale black white Other Item Findings Can you send the output image and a photo that shows the paper condition by e mail or fax Troubleshooting 218 ...

Page 219: ...the Product Label This section explains about the product label on the scanner The label is located on the place indicated in the following figure Label example Shows the scanner information Troubleshooting 219 ...

Page 220: ...trator password can be changed in the screen that appears in the following procedure Scanner Settings Admin Password Setting Items Description How to connect page 223 Specify a connection method for the scanner Power Management page 224 Startup mode page 224 Specify a startup mode for the scanner Power Save Mode page 224 You can specify the waiting time for the scanner to automatically enter power...

Page 221: ... the setting to automatically ignore certain patterns of overlapped documents when the setting to detect overlapped documents is enabled Manual Feeding page 236 Configure the settings when manually loading and scanning one sheet at a time High Altitude Mode page 236 Enable this mode to use the scanner at an altitude of 2 000 m or higher Paper Protection page 238 Paper protection page 238 Configure...

Page 222: ...45 Specify the cleaning cycle for the scanner inside Replacement of the Pick Roller page 245 Specify the replacement cycle for the pick roller Replacement of the Brake Roller page 245 Specify the replacement cycle for the brake roller Maintenance cycle page 246 Specify the maintenance and inspection cycle for the scanner that is performed by a service engineer USB page 246 Specify how the USB func...

Page 223: ...connection method for the scanner Wi Fi Wired LAN USB Continue with the Settings When Continue with the Settings is set to on you can configure the necessary information for the connection after this setting Scanner Settings Touch Screen 223 ...

Page 224: ...ower saving mode or to be automatically turned off if it is left on for a certain period of time without being used Power Save minutes Specify the waiting time before the scanner enters power saving mode The factory default setting is 15 Auto Shutdown hours Specify the waiting time before the scanner turns off automatically Disabled Never 1 2 4 This is the factory default setting 8 ATTENTION If Fa...

Page 225: ... Power Button and connecting the scanner and the computer via a USB cable Usually the scanner turns on off by pressing the Power button on the scanner However if you set Enable USB Power to on turning on off the computer simultaneously turns on off the scanner Connecting disconnecting a USB cable can turn on off the scanner ATTENTION Some types of computers and USB hubs keep supplying power to the...

Page 226: ...not to issue a scanner code If the PaperStream NX Manager setting is enabled a scanner code can be used when scanning with a user application on a computer or mobile device Enable Enable is set to off as the factory default When Enable is set to on make sure you enter characters for Code Code Enter a code within 64 characters All characters that are available on the touch screen on the scanner can...

Page 227: ...S of the wireless access point Press the Start button to start specifying the Wi Fi setting For details about the setting items after you select this refer to Connecting to a Wireless Access Point by Pressing the WPS Button page 39 or Connecting to a Wireless Access Point by Entering the PIN for WPS page 40 Configure manually Manually configure the information for the wireless access point Press t...

Page 228: ...cting Wired LAN for How to connect IP Address Obtain IP Address Set an IP address for the scanner Obtain automatically DHCP This is the factory default setting Configure manually When Configure manually is selected specify the following items IP Address Subnet Mask Default Gateway DNS Server Enable When you set an IP address manually specify a DNS server Enable is set to off as the factory default...

Page 229: ... item to use PaperStream NX Manager PaperStream NX Manager Enable Specify whether to use PaperStream NX Manager Enable is set to off as the factory default When Enable is set to on specify the following items Host Name IP address Port Number The factory default setting is 20447 Check connection button Check if the scanner is connected to PaperStream NX Manager Auto Login Logout Specify an auto log...

Page 230: ...ame time with Scanner Central Admin Server Enable Specify whether to use Scanner Central Admin Server Enable is set to off as the factory default When Enable is set to on specify the following items Host Name IP address Port Number The factory default setting is 20444 Check connection button Check if the scanner is connected to Scanner Central Admin Server Network Encryption Specify whether to enc...

Page 231: ...Host Name IP address Enter a host name or an IP address Run button A ping test is performed Scanner Settings Touch Screen 231 ...

Page 232: ...s an error that occurs when two or more sheets are overlapped and fed at once Configure the settings to detect overlapped documents during a scan Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of the documents When overlapped documents are detected an error message is displayed on the touch screen and the scan stops If documents are overlapped...

Page 233: ...nts cannot be detected accurately when a mixed batch of different lengths are scanned Threshold Length Specify the difference in length of documents to be detected as overlapped documents Overlapped documents are detected when the the difference in length of documents is longer than the specified value Specify this item when Check Length or Check Overlapping and Length is selected for Detection Me...

Page 234: ... the feeding direction The factory default setting is 0 End mm Specify the end position of the detection area by the length from the leading edge of the document in the feeding direction The factory default setting is 0 HINT When the start and end positions are both 0 overlapped documents are detected in the whole document regardless of the setting for How to set the detection area To disable the ...

Page 235: ...fy whether the length and position of a piece of paper attached on a document detected as overlapped documents are memorized as an overlap pattern If the overlap pattern is memorized documents with the same overlap pattern are not detected as overlapped documents from the next scan HINT Eight of the most recent overlap patterns can be memorized when When powering off in Memorize overlap pattern is...

Page 236: ...ontinuous Feed Mode to on to scan more than one document in succession manually Continuous Feed Mode is set to off as the factory default When Manual Single Mode is used the setting for Continuous Feed Mode is ignored Timeout seconds Specify the time period until which the scanner confirms that no documents are loaded in the ADF paper chute feeder the interval between the last scan and the detecti...

Page 237: ...Enable Setting Enable to on for this item improves the accuracy to detect overlapped documents Enable is set to off as the factory default Scanner Settings Touch Screen 237 ...

Page 238: ...ault setting Feeding Noise Stops the scan when the scanner detects paper jam noise Feeding Accuracy Noise Stops the scan when the scanner detects a warped document caused by a feeding error or when the scanner detects paper jam noise Feeding Accuracy Sensitivity Specify the sensitivity level for detecting warped documents Low Decreases the sensitivity level to detect warped documents Specify this ...

Page 239: ... document on the touch screen For details refer to Disabling the Paper Protection Function page 112 If the paper protection function stops scans frequently refer to Paper Protection Is Set Off Frequently page 207 Paper Protection Touch Screen Settings Configure the setting to detect feeding errors Specify this when Prioritize the touch screen settings is set to on Specify the following items Detec...

Page 240: ...iven in the following order 1 Paper Protection in the scanner driver 2 Paper Protection Touch Screen Settings on the touch screen 3 Paper protection on the touch screen or Paper Protection on the Software Operation Panel Scanner Settings Touch Screen 240 ...

Page 241: ...ION For details about setting automatic page size detection refer to the help for the scanner driver HINT This setting is effective only for scanning images in black white Page Edge Filler Area Configure the settings to fill in the shadow or streaks around the edge of the scanned image Depending on the condition of the documents that you scan the shadow of a document may appear as black streaks on...

Page 242: ...filler function operates as follows 1 to 7 mm Fills in the specified area with the background color from the bottom edge of the image towards the inside 1 to 7 mm Outputs the image without filling in the specified area with the background color from the bottom edge of the image towards the outside Outputs the image with the specified area added when Page End Detection is set in the scanner driver ...

Page 243: ...nly available in black white or grayscale mode This setting can also be configured in the scanner driver Note that priority is given to the scanner driver setting Offset Specify a starting position for scanning The specified value can range from 2 to 2 mm in increments of 0 5 The factory default setting is 0 Main scan ADF front mm Specify the horizontal position widthways for the ADF front Sub sca...

Page 244: ... default setting is 0 0 ATTENTION Normally you should not have to modify anything as the factory default settings already use adjusted values Image Quality Mode To obtain an image quality that is close to the image quality for scanning with fi 6130Z set the image quality mode Disable This is the factory default setting fi 6130Z Scanner Settings Touch Screen 244 ...

Page 245: ... counter in the Consumable counters screen changes to yellow when the sheet count after replacing the pick roller reaches 95 of the specified value for this item and to red when the counter reaches 100 In addition a notification can be displayed on on the touch screen when the time for replacing the pick roller approaches Cycle x 10000 Sheets Specify the replacement cycle for the pick roller in in...

Page 246: ...utions supplied with this product and then make an inquiry Enable Specify whether or not to get a notification on the touch screen when the time for maintenance approaches Enable is set to off as the factory default Cycle months Specify a cycle for receiving notifications on maintenance The factory default setting is 12 USB USB Specify how the USB function operates After the setting is changed the...

Page 247: ...en on the scanner can be used The space before or after the character string is ignored Confirm New Password Re enter the password entered for New Password for confirmation to change the current password Restore Factory Defaults Restore Factory Defaults Restore the scanner settings to the factory default Start button Restore factory defaults The scanner is restarted and the setup window appears Sc...

Page 248: ...iately In that case close the scanner driver window and open it again Do not use the touch screen while the Software Operation Panel is running 1 Confirm that the scanner is connected to the computer then turn on the scanner For details about how to connect the scanner to the computer refer to Getting Started and Scanner Setup page 32 For details about how to turn on the scanner refer to How to Tu...

Page 249: ...ion Panel icon is displayed in the menu that appears when you click in the notification area To have the Software Operation Panel icon always displayed in the notification area drag and drop the icon onto the notification area Scanner Settings Software Operation Panel 249 ...

Page 250: ...anel can run in View Only mode which allows users to only view the scanner settings The scanner settings can be configured if no password is set In order to prevent unnecessary changes to the settings a password can be used to restrict user operations Scanner Settings Software Operation Panel 250 ...

Page 251: ...tting from the menu The Password setting window appears 2 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric characters a to z A to Z 0 to 9 are allowed A message window appears 3 Click the OK button The password is set Scanner Settings Software Operation Panel 251 ...

Page 252: ...1 Set a password For details refer to Setting a Password page 251 2 Right click the Software Operation Panel icon in the notification area and select View Only mode from the menu The Software Operation Panel enters View Only mode Scanner Settings Software Operation Panel 252 ...

Page 253: ...iew Only mode a check mark appears next to View Only mode in the menu that is displayed by right clicking the Software Operation Panel icon in the notification area Scanner Settings Software Operation Panel 253 ...

Page 254: ... in the following procedure 1 Right click the Software Operation Panel icon in the notification area and select View Only mode from the menu The Password setting window appears 2 Enter the current password and click the OK button Scanner Settings Software Operation Panel 254 ...

Page 255: ... now be changed HINT When the Software Operation Panel exits View Only mode the check mark next to View Only mode disappears from the menu that is displayed by right clicking the Software Operation Panel icon in the notification area Scanner Settings Software Operation Panel 255 ...

Page 256: ...d setting window appears 2 Enter the current password and click the OK button The Password setting window appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric characters a to z A to Z 0 to 9 are allowed A message window appears 4 Click the OK button Scanner Settings Software Operation Panel 256 ...

Page 257: ...The password is set Scanner Settings Software Operation Panel 257 ...

Page 258: ...area and select Password Setting from the menu The Password setting window appears 2 Enter the current password and click the OK button The Password setting window appears 3 Leave both fields blank and click the OK button A message window appears 4 Click the OK button The password is cleared Scanner Settings Software Operation Panel 258 ...

Page 259: ...ow appears 2 Enter the default password which is fi scanner and click the OK button The Password setting window appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric characters a to z A to Z 0 to 9 are allowed A message window appears 4 Click the OK button Scanner Settings Software Operation Panel 2...

Page 260: ...The password is set Scanner Settings Software Operation Panel 260 ...

Page 261: ... the number of sheets scanned and managing consumable parts You can also configure settings that are related to managing the power of a scanner and adjusting the position to start the scan Device Setting 2 You can configure settings that are related to scanning documents Device Setting 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 ...

Page 262: ... when to replace or clean the consumables When you have replaced or cleaned a consumable part clear the corresponding counter Power saving Specify the waiting time before the scanner enters power saving mode Offset Setting Specify a starting position for scanning Vertical magnification Adjustment Specify the magnification level for the feed direction Scanner Settings Software Operation Panel 262 ...

Page 263: ...have configured will be cleared The Software Operation Panel settings can be backed up To back up the settings click the Save button then specify the file name and click the Save button in the displayed window You can use a backup file of the Software Operation Panel settings to restore the settings on other scanners only if the scanner type is the same To restore the settings click the Restore bu...

Page 264: ... Vertical Streak Detection You can configure the settings for detecting dirt on the glass Vertical Streak Sensitivity Specify the sensitivity level to detect vertical streaks dirt on the glass when Enable is selected for Vertical Streak Detection Pick Speed You can specify the timing of when document feeding is started AutoCrop Boundary When the scanner is set to detect the paper size automaticall...

Page 265: ...ge Quality Mode To obtain an image quality that is close to the image quality for scanning with fi 6130Z set the image quality mode Startup mode Specify a startup mode for the scanner Scanner Settings Software Operation Panel 265 ...

Page 266: ...eaning Cycle page 270 in the Software Operation Panel Brake Roller Pick Roller counters These counters turn light yellow when the sheet count after the consumable replacement reaches 95 of the value specified in Replacement Cycle of Consumables Life Counter Alarm Setting page 271 in the Software Operation Panel and turn yellow when the sheet count reaches 100 1 Start up the Software Operation Pane...

Page 267: ...k roller is replaced The factory default setting for each counter is 0 ATTENTION If you turned off the scanner by unplugging the power cable or selected Disable power switch the number of scanned sheets may not be counted in Total Count For details about disabling the power switch refer to Method of Turning the Scanner ON OFF Power SW Control page 304 Scanner Settings Software Operation Panel 267 ...

Page 268: ...the Software Operation Panel page 248 2 From the list on the left select Device Setting and click the Clear button for After cleaning when cleaning is performed or click the Clear button for the consumable that you replaced The counter is reset to 0 3 Click the OK button A message window appears 4 Click the OK button The settings are saved Scanner Settings Software Operation Panel 268 ...

Page 269: ...perform cleaning accordingly Note that when this message appears the touch screen displays a notification on for a message related to replacing the consumables or cleaning the scanner For details about replacing consumables refer to the following Brake roller Replacing the Brake Roller page 129 Pick roller Replacing the Pick Roller page 134 For details about cleaning refer to Daily Care page 114 S...

Page 270: ...Consumables page 269 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Cleaning Cycle 3 Specify a value for the cleaning cycle The value can range from 1 000 to 255 000 sheets in increments of 1 000 The factory default setting is 5 4 Specify whether or not to display the cleaning instru...

Page 271: ...can also display the message for replacing consumables which is described in Messages for Cleaning or Replacing Consumables page 269 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Life Counter Alarm Setting 3 Specify a value as the replacement cycle for each of the consumables brake ...

Page 272: ...ated vertically adjust the offset and the vertical magnification ATTENTION Normally you should not have to modify anything as the factory default settings already use adjusted values 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting and click the Offset button Scanner Settings Software Op...

Page 273: ...tory default setting is ADF front Main Specify the horizontal width offset The specified value can range from 2 to 2 mm in increments of 0 5 The factory default setting is 0 Sub Specify the vertical length offset The specified value can range from 2 to 2 mm in increments of 0 5 The factory default setting is 0 Scanner Settings Software Operation Panel 273 ...

Page 274: ...magnification adjustment is fixed to ADF Vertical magnification Adjustment Specify the vertical length magnification The specified value can range from 3 1 to 3 1 in increments of 0 1 The factory default setting is 0 0 Scanner Settings Software Operation Panel 274 ...

Page 275: ...ar as black streaks on the edges of the scanned image In this case remove the black streaks by filling in the edges of the scanned image 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Page Edge Filler ADF 3 Specify the width of each margin Top Bottom Right Left to fill in The factory...

Page 276: ...om margin of the page edge filler the page edge filler function operates as follows 1 to 7 mm Fills in the specified area with the background color from the bottom edge of the image towards the inside 1 to 7 mm Outputs the image without filling in the specified area with the background color from the bottom edge of the image towards the outside Outputs the image with the specified area added when ...

Page 277: ...k characters of the document are scanned 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Dropout color 3 Select a color that you want to remove Red Green Blue The selected color is removed The factory default setting is Green None No color is removed ATTENTION This function works the ...

Page 278: ...r details refer to the help for the scanner driver HINT This is only available in black white or grayscale mode This setting can also be configured in the scanner driver Note that priority is given to the scanner driver setting Scanner Settings Software Operation Panel 278 ...

Page 279: ...to Starting Up the Software Operation Panel page 248 2 From the listing on the left select Device Setting 2 Pre Pick 3 Specify whether or not to enable pre pick Select Yes or No The factory default setting is Yes HINT If you cancel in the middle of scanning while pre pick is enabled you have to remove the pre picked document then load the document again This setting can also be configured in the s...

Page 280: ...e feeder 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Number of paper feeding retries 3 Specify the number of paper feeding retries The value can range from 1 to 12 times The factory default setting is 3 times Scanner Settings Software Operation Panel 280 ...

Page 281: ... Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Pick Speed 3 Select the feeding speed Normal This is the optimum feeding speed This is the factory default setting Slower The timing of document feeding is delayed more than Normal ATTENTION The total time for scanning is longer because the timing of ...

Page 282: ... the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 AutoCrop Boundary 3 Select whether to include or exclude the fractional data Select Optimize to prevent information from missing a part The factory default setting is Optimize ATTENTION While selecting Optimize can prevent information from missing a part a shadow may appear around the edges When you scan a d...

Page 283: ...HINT This setting is effective only for scanning images in black white Scanner Settings Software Operation Panel 283 ...

Page 284: ... documents This function is effective when you scan documents which are difficult to feed such as thin paper documents 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the listing on the left select Device Setting 2 Paper Protection 3 Select a detection method Disable Does not detect feeding errors Feeding Accuracy Stops the scan...

Page 285: ...t is being fed correctly In that case the paper protection function can be disabled only for the document on the touch screen For details refer to Disabling the Paper Protection Function page 112 If the paper protection function stops scans frequently refer to Paper Protection Is Set Off Frequently page 207 This setting can also be configured in the scanner driver When the paper protection setting...

Page 286: ...to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Paper Protection Sensitivity 3 Select a detection method Feeding Accuracy This is available when Detect for Paper Protection is either Feeding Accuracy or Feeding Accuracy Noise Feeding Noise This is available when Detect for Paper Protection is either Feeding Noise or Feeding Accuracy Noise 4 ...

Page 287: ...ven slightly deformed documents by warpage or slight paper jam noise HINT To detect warped documents or paper jam noise immediately and stop the scan select High If scanning stops frequently due to the paper protection function select Low When the setting is to prioritize the touch screen setting the touch screen setting is prioritized over the Software Operation Panel setting Scanner Settings Sof...

Page 288: ...ultrasonic sensor Setting Enable to on for High Altitude Mode improves the accuracy to detect overlapped documents 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 High Altitude Mode 3 Select Enable to use the scanner at high altitude The factory default setting is Disable Scanner Sett...

Page 289: ...lity mode 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Image Quality Mode 3 Select whether to obtain an image quality that is close to the image quality with fi 6130Z The factory default setting is Disable Scanner Settings Software Operation Panel 289 ...

Page 290: ...ed an error message is displayed on the touch screen and the scan stops If documents are overlapped within 30 mm from the leading edge they are not detected as overlapped 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Multifeed 3 Select a detection method None Does not detect overlap...

Page 291: ...g the Area to Detect Overlapped Documents Document check area specification for Multifeed Detection page 293 When a piece of paper is attached on a document the length and position of the paper can be memorized and set to ignore overlapping of documents For details refer to Configuring Not to Detect Certain Overlap Patterns page 109 Note that overlapped documents cannot be detected accurately when...

Page 292: ... the overlapping of documents for that area HINT This setting can also be configured in the scanner driver Note that priority is given to the scanner driver setting When the Carrier Sheet setting is enabled in the scanner driver the touch screen does not display the error message The scanner driver does Scanner Settings Software Operation Panel 292 ...

Page 293: ...ic or Check Overlapping and Length is selected for Multifeed 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Document check area specification for Multifeed Detection Select the Selected range check box in the window 3 Specify the detection range Scanner Settings Software Operation Pa...

Page 294: ...d range check box is selected Overlapped documents are not detected within the specified area This is the factory default setting Enable Middle This can be selected when the Selected range check box is selected Overlapped documents are detected within the specified area Start Middle Specify the start position of the detection area by the length from the leading edge of the document in the feeding ...

Page 295: ... not detected anywhere in the whole document when Enable is selected for Selected range To detect overlapped documents the area must be at least 5 mm in length Configure the setting so that the value of the end position minus the start position is 6 mm or more You can also set the start position and the end position by the following methods On the window for specifying the detection area draw a sq...

Page 296: ...Documents Example 1 Setting details are as follows Detection area Specify the enabled area Start 50 mm End 200 mm Overlapping of documents is detected only within the light pink area Example 2 Setting details are as follows Scanner Settings Software Operation Panel 296 ...

Page 297: ... 0 mm End 300 mm Overlapping of documents is detected only within the light pink area Example 3 Bad Example Setting details are as follows Detection area Specify the enabled area Start 100 mm End 102 mm Scanner Settings Software Operation Panel 297 ...

Page 298: ...Since the detection area length is less than 5 mm overlapped documents cannot be detected accurately Scanner Settings Software Operation Panel 298 ...

Page 299: ... to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Intelligent Multifeed Function 3 Select a operation mode Manual mode Specify whether overlapped documents are detected when re scanning documents detected as overlapped documents Does not memorize the size or location of the paper attachment This is the factory default setting Auto mode 1 Spec...

Page 300: ... careful with this operation because all memorized patterns will be erased The check box is cleared for the factory default settings By selecting the Auto Memorize MF Pattern only when MF images are displayed check box you can record overlap patterns in the window to check images for documents that were detected as overlapped documents The check box is cleared for the factory default settings In R...

Page 301: ...omatically 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Manual Feeding 3 Set Timeout Time For Timeout Time specify the time period until which the scanner confirms that no documents are loaded in the ADF paper chute feeder the interval between the last scan and the detection of whe...

Page 302: ...ble is selected for Continuous Feed Mode the scanner will wait for documents to be loaded until the specified timeout time elapses even if you start scanning with no document in the ADF paper chute feeder When the feed mode switch is set to Manual Single Mode the scanner will wait for documents to be loaded until the specified timeout time elapses regardless of the setting for Continuous Feed Mode...

Page 303: ...s 15 minutes HINT Selecting the Power off after a certain period of time check box turns the power off automatically if the scanner is left on for a certain period of time without being used The check box is selected for the factory default setting You can select the timeout period for the scanner to be automatically turned off by 1 Hour 2 Hours 4 Hours 8 Hours The factory default setting is 4 Hou...

Page 304: ... Setting 2 Power SW Control 3 Select one of the following Enable power switch The Power button on the scanner is used to turn on off the scanner This is the factory default setting Disable power switch Select this to use an AC power strip to control power supply for peripherals such as a scanner in accordance with the computer s power The Power button on the scanner is not used to turn on off the ...

Page 305: ...f the scanner Connecting disconnecting a USB cable can turn on off the scanner ATTENTION Some types of computers and USB hubs keep supplying power to the USB bus even after the computer is turned off In that case Enable USB Power Feeding may not work properly Scanner Settings Software Operation Panel 305 ...

Page 306: ...e scanner Fast The scanner enters power saving mode by pressing the Power button for 2 seconds or more The scanner can perform a scan immediately when it resumes from power saving mode Normal The scanner is turned off by pressing the Power button for 2 seconds or more This is the factory default setting ATTENTION If you select Fast the scanner is not turned off regardless of the setting for Power ...

Page 307: ...e a Clean glass message When you receive a message clean the glass to prevent vertical streaks from appearing on images 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting 2 Vertical Streak Detection 3 Select whether or not to detect dirt on the glass vertical streaks When you select Enable...

Page 308: ...are Operation Panel page 248 2 From the list on the left select Device Setting 2 Vertical Streak Sensitivity 3 Select the sensitivity level to detect dirt on the glass Low Decreases the sensitivity level to detect dirt on the glass Specify this to detect dirt only when the glass is very dirty Normal Detects dirt on the glass with the optimum sensitivity This is the factory default setting High Inc...

Page 309: ...er to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 248 2 From the list on the left select Device Setting ...

Page 310: ... 4 mm or less for plastic cards 2 Scanning speed A4 Portrait 300 dpi 3 For USB connection Simplex 60 ppm Duplex 120 ipm For wired LAN connection Simplex 60 ppm Duplex 120 ipm For Wi Fi connection Simplex 60 ppm Duplex 120 ipm Loading capacity 4 80 sheets Paper weight 80 g m2 20 lb Total thickness 8 mm 0 3 in or less Optical resolution 600 dpi Output resolution Binary black white 50 to 600 dpi conf...

Page 311: ... time is added to the actual time of scanning 4 The capacity varies depending on the paper weight For details refer to Documents for Scanning page 81 5 Use the USB cable that is supplied When connecting the USB cable to a USB hub make sure you connect it to a USB hub that is connected to the USB port of a computer Connection with USB 3 1 Gen 1 USB 3 0 USB 2 0 requires the USB port and the hub to s...

Page 312: ...IN code 3 1 You need a wireless access point which supports the same standards as this scanner 2 Depending on the country or region where the scanner is purchased it may not work with a 5GHz SSID Change the wireless access point setting to use a 2 4 GHz SSID 3 You need a wireless access point which supports the WPS function Appendix 312 ...

Page 313: ... 2 4 W or less Power off 0 3 W or less Ambient conditions Temperature Operating 5 to 35 41 to 95 F Not operating 20 to 60 4 to 140 F Humidity Operating 20 to 80 Not operating 8 to 95 Calorific value Operating 36 12 kcal h or less Power saving 2 07 kcal h or less Shipping weight 3 7 2 kg 15 88 lb or less Support period 5 years 1 The depth indicates the size of the scanner without the ADF paper chut...

Page 314: ...Outer Dimensions The outer dimensions are as follows Unit mm in Appendix 314 ...

Page 315: ...e used for scanning extra carrier sheets can be purchased separately 5 sheets per set The Carrier Sheet should be replaced approximately every 500 scans However replace it if damage or dirt is noticeable For details about purchasing the scanner options and more information contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if suppli...

Page 316: ...t of the currently installed software 5 Select a software to uninstall When uninstalling the PaperStream IP driver Select one of the following PaperStream IP TWAIN PaperStream IP TWAIN x64 PaperStream IP ISIS Bundle When uninstalling Network Setup Tool for fi 7300NX Select Network Setup Tool for fi 7300NX When uninstalling Software Operation Panel Select Software Operation Panel The Software Opera...

Page 317: ...eries Online Update Select fi Series Online Update 6 Click the Uninstall button or the Uninstall Change button 7 If a confirmation message appears click the OK button or the Yes button The software is uninstalled Appendix 317 ...

Page 318: ... for Scanner Settings Offset Magnification Export the scanner settings in the following procedure 1 Turn on the computer and enter the following URL in the URL input field on the browser to establish a connection with a scanner http or https 1 xxx xxx xxx xxx 2 login cgi 1 Enter http when Encryption Off HTTP is selected for Network Encryption in Network in Scanner Settings Or enter https when Encr...

Page 319: ...tes in this zone check box 6 Enter the URL of the scanner in the Add this website to the zone field and click the Add button 7 Click the Close button to close the window 8 Click the Custom level button 9 Confirm that Enable is selected for Active scripting under Scripting 10 Click the OK button to close the window 11 Click the OK button and exit Internet Explorer In the case that downloading does ...

Page 320: ...n Console to reduce the number of scanners in the same update group and the maximum number of scanners which can be connected together at the same time For details refer to the Scanner Central Admin User s Guide Assets such as the scanner settings and firmware will be distributed and applied to scanners in the following cases When a scanner is turned on When an operation to log out from PaperStrea...

Page 321: ...Y FineReader for ScanSnap TM Technical Support To display move the mouse cursor Windows 10 Windows Server 2016 Windows Server 2019 Select Start menu ABBYY FineReader for ScanSnap TM User s Guide Technical Support Image Scanner fi Series For other inquiries regarding the scanner refer to the following web page http imagescanner fujitsu com g support html If the solution to your problem cannot be fo...

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