Fujitsu Technology Solutions
29
Troubleshooting and tips
!
Refer to the safety notes in the "Safety" manual and in the "Preparation for use" chapter
when connecting or disconnecting cables.
If a fault occurs, try to correct it as described in the following places:
●
in this chapter
●
in the documentation of the connected devices
●
in the help systems of the software used
●
in the documentation of your operating system
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the
SystemDiagnostics
program pre-installed on your computer.
►
To start the
SystemDiagnostics
program, click
Start - Programs - Fujitsu - SystemDiagnostics
.
►
If a problem is detected during the test run, the
SystemDiagnostics
program outputs a code (e.g.
DIFS code YXXX123456789123).
►
Take a note of this DIFS code and the ID number of your device. The ID number can be found
on the type rating plate on the back of the casing.
►
If you still need assistance resolving the problem, contact the relevant Service Desk for your
country (see the Service Desk List or go to
http://ts.fujitsu.com/support
). Have the ID/serial No. of
your system and the DIFS code ready.
Troubleshooting
Power indicator fails to light after switching on
Cause
Troubleshooting
The mains voltage supply is faulty.
►
Check whether the power cable is plugged properly
into the device and a grounded mains outlet.
►
Switch the device on.
