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3 What to do if ...
In this chapter you are told how you perform a system dump and create diagnostic
documentation for the base system X2000 when inexplicable system downtime occurs.
In the event of hardware faults the operating system will take the necessary recovery action
autonomously. Customer Service is automatically informed by means of a ServiceCall and
initiates repair measures, possibly in conjunction with the customer.
The SE Manager displays information on the hardware status of the Server Unit in the menu
Hardware
→
Server (SE<model>)
,
Units
tab.
3.1 Performing a system dump
Requirement
Logging into the SE Manager as administrator or a privileged operator.
1. In the menu
Systems
→
<se-server>
→
<su-name>(SU300)
→
BS2000
select the
Operation
tab (in VM2000 mode the tab must be selected on the monitor VM).
2. Perform the
BS2000 Dump IPL
action.
The memory dump stored by the DUMP program to disk or tape is required for error
diagnosis.
The BS2000/VM2000 system must subsequently be reloaded by means of IPL.
i
Information on SLED operation is provided in the "Introduction to System Adminis-
tration" manual [
8
].
