background image

Troubleshooting

Troubleshooting

Should an error occur,

fi

rst check the following points. If the distortion is still not eliminated,

the monitor should, if possible, be checked on another computer.

If you cannot solve the problem, please contact our Service Desk.

Having this problem?

Check the following points:

No screen display

Power indicator does not light up

Check whether the power cable on the
monitor is connected correctly.

Check whether the computer is switched on.

No screen display

Power indicator is lit

Check whether the computer is switched on.

Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.

Press any key on the computer keyboard.
The computer may be in power saving
mode.

Alter the brightness and/or contrast until you
get a picture.

Message:

No Signal

Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.

Check whether the computer is switched on.

Message:

Frequency out of range:

## kHz / ## Hz
Please change the display mode to
1920 x 1080 with 60 Hz

The input signal (horizontal frequency and
refresh rate) at the displayed input does not
correspond to the technical data for the monitor.

Adjust the video frequency range using the
computer software (see documentation for
the computer or display adapter).

Set a different screen resolution using the
computer software (see documentation for
the computer or display adapter).

Picture position not correct

The monitor recognises an unde

fi

ned mode (see

chapter

"Technical speci

fi

cation", Page 32

).

Touch the

AUTO

sensor to conduct

auto-adjustment of the screen.

Picture is shaking

Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.

Touch the

AUTO

sensor to conduct

auto-adjustment of the screen.

Picture is wrongly adjusted

Run the

Factory Recall

function in the OSD

menu.

The

Auto Processing

message appears.

Fujitsu

29

Summary of Contents for B27T-7

Page 1: ...Display Operating Manual B27T 7 LED ...

Page 2: ...et at http www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk see the Service Desk list or visit http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy working with your new Fujitsu system ...

Page 3: ......

Page 4: ...jitsu Technology Solutions GmbH Mies van der Rohe Straße 8 80807 Munich Germany http www fujitsu com fts Copyright Fujitsu Technology Solutions GmbH 2013 All rights reserved Publication Date 06 2013 Order No A26361 K1478 Z320 1 7619 edition 1 ...

Page 5: ...ing Manual Your LCD screen 5 Important notes 7 Getting started 11 Operation 18 Notes on ergonomic colour adjustment 28 Troubleshooting 29 Explanatory information about standard ISO 9241 307 31 Technical specification 32 ...

Page 6: ...ed or its subsidiaries in the United States and other countries Microsoft and Windows are trademarks or registered trademarks of the Microsoft Corporation in the United States and or other countries VESA DDC and DPMS are registered trademarks of Video Electronics Standards Association All other trademarks specified here are the property of their respective owners Copyright No part of this publicat...

Page 7: ...ase 15 Connecting the device 16 Connecting cables to the computer 17 Operation 18 Switching the device on and off 18 Notes on power management 19 Changing the monitor settings 20 Changing the monitor settings with the contact sensors of the control panel 21 Changing the monitor settings using the OSD menu 23 Notes on ergonomic colour adjustment 28 Troubleshooting 29 Explanatory information about s...

Page 8: ...Contents 4 Fujitsu ...

Page 9: ...nputs DVI and DisplayPort with HDCP power management for reducing power consumption when the computer is not in use Compliance with the recommendations according to TCO 6 0 the monitor fulfills all GS Geprüfte Sicherheit Certified Security requirements This operating manual contains important information you require to start up and run your LCD monitor A display adapter graphics card with VGA inte...

Page 10: ...Indicates an activity that must be performed Indicates a result This font indicates data entered using the keyboard in a program dialogue or at the command line e g your password Name123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a software inter...

Page 11: ...and the mains outlet are freely accessible The ON OFF switch does not disconnect the monitor from the mains voltage To disconnect fully from the mains supply disconnect the power plug from the socket The device is equipped with a power cable that complies with safety standards Use the supplied power cable only Lay the cables in such a way that they do not create a hazard danger of tripping and can...

Page 12: ...izer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level Power cable Use the supplied power cable only Use the following guidelines if it is necessary to replace the original cable set The female male receptacles of the cord set must meet IEC60320 CEE 22 requirements The cable has to be HAR certified or VDE certified The mark HAR or VDE will appe...

Page 13: ...device is sensitive to pressure and scratches Clean it only using a soft slightly moistened cloth The surface of the casing can be cleaned with a dry cloth If particularly dirty use a cloth that has been moistened in mild domestic detergent and then carefully wrung out CE marking The shipped version of this device complies with the requirements of EU directives 2004 108 EC Electromagnetic compatib...

Page 14: ...k or contact one of the following directly Germany Belgium Switzerland Fujitsu Technology Solutions GmbH Remarketing and Recycling D 33106 Paderborn Tel 49 5251 81 80 10 Fax 49 5251 81 80 15 http fujitsu com fts remarketing RECUPEL Boulevard Reyers 80 B 1030 Brussels Tel 32 2 706 86 16 Fax 32 2 706 86 13 E Mail info recupel be http www recupel be SWICO Schweizerischer Wirtschaftsverband der Inform...

Page 15: ...mentation one Warranty Booklet a flyer Quick Start Guide one Safety Regulations manual Unpack all the individual parts Check the contents of the package for any visible damage caused during transport Check whether the delivery conforms to the details in the delivery note Should you discover that the delivery does not correspond to the delivery note notify your local sales outlet immediately Do not...

Page 16: ...ent ventilation the air inlet and outlet openings of the device must be kept clear Setting up an ergonomic video workstation 1 Do not position the video workstation opposite a window 1 1 Position the monitor outside the reach of a light source 1 12 Fujitsu ...

Page 17: ... for optimum viewing 1 The monitor should under no circumstances fall outside the permissible viewing space 2 Depending on the situation it may be advisable to use a swivel arm or a similar accessory VESA FDMI which are available from specialist dealers For this purpose the monitor base must be removed beforehand as described in chapter Removing monitor base Page 15 Fujitsu 13 ...

Page 18: ...e adjusted by approximately 130 mm Grasp the monitor with both hands on the right and left edge of the casing and move it up or down 2 Adjusting the inclination The inclination of the monitor can be adjusted by 3 forwards and 35 backwards from its vertical position Hold the monitor with both hands on the left and right sides of the casing and move it to the desired angle 14 Fujitsu ...

Page 19: ... face on a soft surface Remove the cover and disconnect all cables Release the base stand by pressing the slider down 1 Move it in the direction of the arrow 2 and lift the base stand upwards 3 You can now mount a swivel arm or a similar accessory in accordance with VESA FDMI using a hole spacing of 100 mm VESA MIS D 100 C For instructions on how to mount the swivel arm or a similar accessory plea...

Page 20: ...r The data cables supplied have two 15 pin D SUB connectors or two 24 pin DVI connectors for connection to the monitor and to the computer Information on the computer connections and interfaces is contained in the operating manual for the computer 4 6 9 2 5 8 7 3 9 1 1 Security slot for Security Lock 2 Power connector 3 AUDIO IN socket 4 DisplayPort socket 5 DVI D socket DVI 6 D SUB socket VGA 7 A...

Page 21: ...onitor is switched off in energy saving mode A lock Security Lock can be mounted in the security slot to protect the monitor against theft A Security Lock is not included with the monitor at delivery Connecting cables to the computer Information on the computer connections and interfaces is contained in the operating manual for your computer Connect the data cable to the active monitor port on the...

Page 22: ...ator changes as follows Power indicator Status blue Monitor and computer are switched on normal mode green Monitor and computer are switched on ECO mode orange Monitor is not receiving a video signal or is in power saving mode does not light up Monitor is switched off Switch the device on with the contact sensor for the ON OFF switch 1 18 Fujitsu ...

Page 23: ...ndicator Lights up blue Lit green Illuminated orange Display Max brightness Typ 175 cd m2 Unlit Typical power consumption without USB and audio 27 W 25 W 0 5 W If the computer detects inactivity no input it sends an appropriate signal to the monitor to reduce the power consumption power saving mode The power indicator of the monitor changes colour to show the change in status ECO mode is the prese...

Page 24: ...used The contact sensors of the control panel have two functions When the OSD menu On Screen Display is active the current meaning of the sensors is shown directly over the contact sensors on the edge of the screen The display over the contact sensors varies depending on the submenu chosen 1 2 1 Contact sensors of the control panel 2 Current sensor function 20 Fujitsu ...

Page 25: ...n screen for the language appears Touch the ECO or INPUT sensor to select the desired language Touch the MENU sensor to confirm or the AUTO sensor to cancel After selecting the OSD language for the first time you can change it at any time in the OSD Activate deactivate ECO operating mode The power consumption of the device can be decreased by reducing the brightness of the picture Touch the ECO se...

Page 26: ...sensor for the on off switch The sensor for the ON OFF switch can be locked to prevent accidental or unauthorised changes to the monitor settings Touch the ECO and INPUT sensors at the same time for a few seconds The message Power button locked unlocked is displayed Please proceed in the same manner to release the locked sensor for the ON OFF switch again Locking the OSD menu The OSD menu can be l...

Page 27: ...pears with icons for the sub menus The first symbol Brightness Contrast is highlighted and the associated functions are visible in the right hand menu field To exit the OSD menu touch the AUTO sensor Selecting sub menus of the the OSD menu Touch the ECO or INPUT sensor to highlight a different submenu e g Image adjust Touch the MENU sensor to select the highlighted submenu The adjustment window wi...

Page 28: ... without change If you want to change other settings select the corresponding function from the OSD main menu All possible adjustments of the main menu are described in the following OSD menu functions The OSD menu for analogue monitor operation is described below During digital operation some functions are not available as they are not required due to the digital transmission technology used 24 F...

Page 29: ...stinguished from very bright surfaces If the contrast is set too low the maximum brightness will not be achieved Adjusting the picture size and position These settings are only possible if the PC is connected analog via VGA Call the Image adjust setting window Phase Eliminate picture disturbance With this function you fine tune your monitor to eliminate picture disturbance Clock Set synchronisatio...

Page 30: ... change the colour ratios of the basic colours red green blue as required Adjusting the display of the OSD menu Calling the OSD Setup adjustment window Language Selecting the language for the OSD menu With this function you select the language for the OSD menu The default setting is English OSD Timeout Setting the display duration of the OSD menu With this function you can select a value from 10 t...

Page 31: ... function is enabled standard setting Off The DDC CI function is disabled ACR Enable disable ACR function On The ACR function is enabled Off The ACR function is disabled default setting Factory Recall Activating the factory settings With this function all settings are reset to the factory settings without prompting for confirmation Touch the sensor to activate the function The Auto Processing mess...

Page 32: ...tinuous text and data entry When using several colours for characters and background and giving the primary colours full modulation you can obtain very suitable colour combinations see the following table Characters Background black white purple blue cyan green yellow red black white purple blue cyan green yellow red Colour combination very suitable Colour combination not suitable because colour h...

Page 33: ...itor is correctly attached to the monitor port on the computer Check whether the computer is switched on Message Frequency out of range kHz Hz Please change the display mode to 1920 x 1080 with 60 Hz The input signal horizontal frequency and refresh rate at the displayed input does not correspond to the technical data for the monitor Adjust the video frequency range using the computer software see...

Page 34: ...ustment of the screen Picture disturbances horizontal lines picture noise Touch the AUTO sensor to conduct auto adjustment of the screen The screen becomes darker The background lighting has a limited lifetime If your monitor display should become too dark the background lighting will have to be replaced Contact our Service Desk 30 Fujitsu ...

Page 35: ...rd ISO 9241 3 LCD monitors by Fujitsu comply with Class II for low resolutions and Class I for resolutions of 1680 x 1050 1764000 pixel and higher Examples A flat screen monitor with a resolution of 1280 x 1024 has 1280 x 1024 1310720 pixels Each pixel consists of three subpixels red green and blue so there are almost 3 9 million subpixels in total According to ISO 9241 3 Class II a maximum of 3 l...

Page 36: ...ase Depth 227 mm Weight without packaging 8 9 kg Storable display modes 40 Pixel error classes according to ISO 9241 307 Class I Electrical data Analog Positive 0 7 Vpp 75 Ω Video Digital DVI D DisplayPort with HDCP Synchronisation Separate Sync TTL positive or negative Horizontal frequency 30 kHz 82 kHz multi scanning Refresh rate 56 Hz 76 Hz Maximum pixel rate 165 MHz Power supply Switches autom...

Page 37: ...to optimum values at the factory for the operating modes listed above Depending on the display adapter used it may be necessary to adjust the picture position and size In this case you can change and save the settings see chapter Changing the monitor settings Page 20 For ergonomic reasons a screen resolution of 1920 x 1080 pixels is recommended Because of the technology used active matrix an LCD m...

Page 38: ...0 x 720 47 7 kHz 60 Hz 1366 x 768 60 0 kHz 60 Hz 1600 x 900 SUB D port 6 10 11 15 5 1 Pin Meaning 1 Video input red 2 Video input green 3 Video input blue 4 Ground 5 Ground 6 Video ground red 7 Video ground green 8 Video ground blue 9 5 V DDC 10 Sync ground 11 Ground 12 DDC Data 13 H sync 14 V sync 15 DDC Clock 34 Fujitsu ...

Page 39: ...connected 6 DDC Clock 7 DDC Data 8 Analog Vertical Sync 9 TMDS Data1 10 TMDS Data1 11 TMDS Data 1 3 Shield 12 not connected 13 not connected 14 5V Power 15 Earth 16 Hot Plug Detect 17 TMDS Data0 18 TMDS Data0 19 TMDS Data 0 5 Shield 20 not connected 21 not connected 22 TMDS Clock Shield 23 TMDS Clock 24 TMDS Clock Fujitsu 35 ...

Page 40: ...positive 4 Lane 2 negative 5 Earth 6 Lane 2 positive 7 Lane 1 negative 8 Earth 9 Lane 1 positive 10 Lane 0 negative 11 Earth 12 Lane 0 positive 13 Connected to earth 14 Connected to earth 15 Auxiliary channel positive 16 Earth 17 Auxiliary channel negative 18 Hot Plug Detect 19 Return for Power 20 Power for connector 3 3 V 500 mA 36 Fujitsu ...

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